Report a gas incident

All fuel gas accidents or incidents that occur in Western Australia should be reported.

Gas incidents

Regulation 42 of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999 requires that all incidents, such as near misses, injury to persons or property damage relating to fuel gas (Natural Gas, LP Gas, CNG, LNG), must be reported to:

  • the relevant gas supplier; and
  • the Director of Energy Safety.

Part 4, Division 4 of the Gas Standards (Gas Supply and System Safety) Regulations 2000 requires network operators to notify the Director of Energy Safety of all 'notifiable incidents' (defined in the regulations). Networks operators are also required to investigate and report on notifiable incidents.

Reporting to Building and Energy

Incidents related to the use of gas that are to be reported to Building and Energy on:

Freecall 1800 678 198 (all hours, from anywhere in Western Australia).

During business hours, the calls are diverted to Building and Energy's Cannington Office (08) 6251 1900. Outside of business hours, the calls are diverted to an after-hours answering service. This freecall number only applies to incidents and accidents that occur within Western Australia.


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