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Building and Energy general queries
Tel: 1300 489 099
Fax: (+618) 6251 1501
be.info@dmirs.wa.gov.au
Unsafe and dangerous gas appliances
The Director of Energy Safety can prohibit the sale/hire/use of an appliance or component if considered that such appliance/component is, or is likely to become, unsafe or dangerous in use. This applies also to gas appliances/components that are approved.
Appliances that may be unsafe or dangerous should be switched or turned off and the matter reported to the Director.
Product Safety Australia is a website of the Compliance Strategies Branch of the Australian Competition and Consumer Commission, the national law enforcement agency that is an independent Commonwealth Government statutory authority. The website provides the public with information about voluntary safety related recalls notified to the Parliamentary Secretary and to the Treasurer.
MyRV motorhomes
A national recall has been issued for MyRV Pty Ltd - Auto-Trail Motorhomes.
The affected models are: AutoTrail - MyRV NB (Variants: Apache, FB, Delaware); MyRV - Fiat Ducato II Series (Variants: FB, EB, EKS, Imala, Delaware, Scout); MyRV -AL-KO Fiat Ducato II TA (Comanche); MyRV-AL-KO Fiat Ducato II SA (Delaware, Scout).
These models were sold by Elite RV between 3 August 2012 and 20 November 2020.
MyRV recall
Defects
Liquefied Petroleum Gas (LPG) is a colourless, highly flammable gas that may leak and build up inside the caravan where the consumer gas piping is located inside the caravan.
Some models may have defects in relation to the relevant gas safety standard for installation in caravans for non-propulsive purposes:
1. LP Gas cylinder compartments are not correctly sealed or vented.
2. Ventilation of the living area is not sized or located correctly.
3. Gas safety labelling does not comply with the requirements for gas systems in recreational vehicles.
Hazard
In the event of a gas leak, the following may occur:
1. Incorrect LP gas cylinder storage and venting increases the risk of any leaking gas not dispersing or being diluted to safe levels. Any build-up of LP Gas increases the risk of fire or explosion.
2. Insufficient ventilation provisions may cause a build-up of products of combustion from gas appliances within the motorhome and there may be risk of carbon monoxide poisoning, which could result in serious illness, injury or death.
What to do
Consumers can continue to use their gas appliances but should have the windows, door or roof vent open for more ventilation until the vehicle is repaired.
Affected owners will be contacted by email/phone/direct mail. Consumers should contact their nearest Elite RV Service Centre via https://www.auto-trail.com.au/contact-auto-trail-australia/ to arrange for modifications to the installation, free of charge.
Visit Product Safety Australia for a list of affected Vehicle Identification Numbers (VIN).
Further Information
For further information, consumers can contact MyRV Pty Ltd on 0419 787 701.
Pacific Gas and Heating - Chant gas hose assembly model A003
A national recall has been issued for Pacific Gas and Heating Pty Ltd - Chant gas hose assembly model A003 as attached to Jumbuck Stardom 4 burner BBQ model HS884502.
All hose assemblies attached to a Jumbuck Stardon 4B BBQ, under the coverage of AGA certificate 8169G, with a manufacture year and month of 2019/06 are being recalled. The month of manufacture is stated on the data label located inside the cabinet door.
They were sold through Bunnings Warehouse stores nationally between 5 August 2019 and 23 January 2020.
Defect
The last thread of the handwheel on the hose assembly may not be completely machined. A hose assembly with this fault will not seal correctly with an LPG cylinder and gas may leak from the connection point.
Hazard
Risk of leaking gas at the connection with an LPG cylinder could lead to burns and/or a fire and/or explosion, which may result in serious injury.
What to do
Consumers should immediately turn off the gas supply and disconnect the hose assembly from the LPG cylinder.
Check the date of purchase and the month and year of manufacture of the BBQ. If in is range, do not use the BBQ and contact Pacific Gas & Heating on 1300 793 978 to receive instructions on how to disconnect the hose assembly from the BBQ.
Consumers can either:
- Request that Pacific Gas & Heating mail a replacement hose assembly to their home address.
- Take the hose assembly to any Bunnings store to receive a replacement hose assembly.
Further information
For further information, contact Pacific Gas & Heating on 1300 793 978 or email at info@pacificgas.com.au
Suburban Recreational Vehicle Water Heaters
A national recall has been issued for Suburban Recreational vehicle water heaters.
The affected models are: SW6DEA, SW4DEA, SW4DECA, SW6DECA, SW6DA, SW4DA and SW6PA.
They were available for sale nationally by Coast RV PTY Ltd between 1 May 2018 and 25 September 2019.
A list of traders who sold these water heaters is available on the Product Safety Australia website.
Defect
The flange securing the burner heat exchanger tube to the internal front fascia of the appliance may not be properly formed. During use on gas, hot water services with the defect may emit carbon monoxide into the caravan or motor home.
Hazard
If the unit is powered by gas and is operated in an enclosed area - such as a caravan or motorhome - carbon monoxide may spill into the vehicle and poisoning could occur resulting in serious illness, injury or death.
What to do
Consumers should immediately check if their appliance is affected and if so, cease using the appliance powered by gas (Consumers may continue to use the appliance if powered by electricity only).
To identify affected appliances open the exterior access door to the hot water service and check the model and serial number located on the right hand side.
The affected models are: SW6DEA, SW4DEA, SW4DECA, SW6DECA, SW6DA, SW4DA and SW6PA. Serial numbers are between 181315552 and 193002648 (some serial numbers may end with a 'D') or 8183311827 and 8190201139. For a complete list of the serial numbers please visit Product Safety Australia.
Proposed remedy
1. All water heaters in the recall range will be inspected by a licensed gasfitter to ensure a fully formed flange and the water heaters are properly installed.
2. Water heaters that do not have a fully formed flange will be replaced by a licensed gasfitter. All water heaters not properly installed will be remedied to ensure proper installation by a licensed gasfitter.
3. Water heaters within the recall range will be combustion tested by a licensed gasfitter with the capability to conduct such testing. If the combustion test fails then the water heater will be replaced.
4. As an added precaution to ensure public safety, the supplier will install a carbon monoxide (CO) alarm in every caravan where the water heater has been inspected, tested and passed.
Coast RV Pty Ltd will check every unit to ensure the water heater is properly installed and there is no infiltration of combustion by-products into the living area.
Customers who have a water heater that needs to be replaced will be offered a choice of the following water heaters for replacement:
- The Suburban Nautilus instantaneous (gas only) water heater; or
- An equivalent competitive model.
A possible future option may be a new model Suburban storage water heater if AGA certification is achieved.
Coast RV Pty Ltd will cover costs relating to the supply and installation of the new water heater, and any required associated work (e.g. modification of cavity and gas and/or water lines). Coast RV Pty Ltd will offer compensation for any additional consequential loss suffered by the consumer where there is damage or devaluation to the caravan or motorhome attributed to the installation of a replacement water heater. Consequential loss will be determined on a case by case basis.
Further information
Consumers with affected appliances should contact Coast RV's dedicated recall hotline on 02 9645 7685 for further information or to arrange an inspection.
Fireplace Products Regency open flued gas log fireplace (Natural gas only)
A national recall has been issued for Fireplace Products Australia Regency and Masport branded F38/FG38 Open flued gas log fireplace (Natural gas only).
The Regency F38/FG38 products were sold at specialist heating dealers between 01/01/2006 - 30/04/2018.
The F38/FG38 was branded and supplied by Masport prior to 2006.
Defect
Under certain circumstances the heaters may produce too much carbon monoxide.
Hazard
There is a potential for carbon monoxide poisoning, causing a serious health risk to users.
What to do
Consumers should immediately cease using the product and contact the supplier, Fireplace Products Australia (FPA) to have the appliance checked by a qualified gas fitter.
FPA will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer's expense.
If heating is required before testing can be carried out by a qualified gas fitter, please use other sources. DO NOT bring outdoor gas appliances indoors.
Consumers can check if their heater is affected by using the search function at https://www.regency-fire.com.au/customer-care/product-notice.
Further information
Please contact FPA Safety Alert team on 1800 860 660 between 8:00am - 4:30pm EDST (Mon-Fri) or email safety@regency-fire.com.au
Fireplace Products Regency i.31 Open flued gas log fireplace
Product Safety Australia has issued a recall for Fireplace Products Australia Regency i.31 open flued gas log fireplace.
The product was sold at specialist heating dealers between 01/01/2010 - 31/12/2018.
Defect
Under certain circumstances the heaters may produce too much carbon monoxide.
Hazard
There is a potential for carbon monoxide poisoning, causing serious health risk to users.
What to do
Consumers should immediately cease using the product and contact the supplier, Fireplace Products Australia (FPA) to have the appliance checked by a qualified gas fitter.
FPA will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer's expense.
If heating is required before testing can be carried out by a qualified gas fitter, please use other sources. DO NOT bring outdoor gas appliances indoors.
Consumers can check if their heater is affected by using the search function at https://www.regency-fire.com.au/Customer-Care/Product-notice.
Further information
Please contact FPA Safety Alert team on 1800 860 660 between 8:00am - 4:30pm EDST (Mon-Fri) or email safety@regency-fire.com.au.
Glen Dimplex open flue space heater Real Flame Pyrotech
Product Safety Australia has issued a recall for Glen Dimplex open flue space heaters, Real Flame Pyrotech, approval number GMK10092.
The affected Pyrotech models are: PRYODLIB, PYROIB, PYROIBNG, PTROIBLPG, PYRODLIBNG and PTRODLIBLPG.
The product was sold at specialist heating dealers between 01/01/2012 - 30/06/2018.
Defect
Under certain circumstances the heaters produce too much carbon monoxide.
Hazard
There is a potential for Carbon Monoxide poisoning, causing serious health risk to users.
What to do
Consumers should immediately cease using the product and contact the manufacturer, Glen Dimplex Australia to have the appliance checked by a qualified gas fitter.
Glen Dimplex Australia will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer's expense.
Further information
Please contact Glen Dimplex Service Department on 1300 014 389 between 9am-5pm EST (Mon-Fri) or email productservice@realflame.com.au
Glen Dimplex open flue space heater Nectre 2000
Product Safety Australia has issued a recall for Glen Dimplex open flue space heaters, Nectre 2000, approval number 5954.
The affected Nectre 2000 models are NGNG and NGLPG.
Defect
Under certain circumstances the heaters produce too much carbon monoxide.
Hazard
There is a potential for carbon monoxide poisoning, causing serious health risk to users.
What to do
Consumers should immediately cease using the product and contct the manufacturer, Glen Dimplex Australia to have the appliance checked by a qualified gas fitter.
Glen Dimplex Australia will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer's expense.
Further information
Please contact Glen Dimplex Service Department on 1300 014 389 between 0am-5pm EST (Mon-Fri) or email productservice@realflame.com.au
Companion portable butane stove (single and double burner)
Product Safety Australia has issued a recall for Companion portable single (COMP01023) and double burner (COMP01034) butane stoves AGA certification number 8704.
The product was sold at stores nationally between 11 January and October 2018.
Product defect
In some stoves, the gas valve may leak during operation.
Hazard
Possibility of fire or explosion.
What should I do?
Customers should cease using this product and immediately return the product to Companion Brands or the place of purchase to receive a full refund.
Further Information
For more information please contact Companion Brands customer service on 1300 555 197 Monday - Friday between 9am - 5pm AEST or email sales@companionbrands.com.au.
Supplier
Primus Australia Pty Ltd trading as Companion Brands.
Supplier's website
Active and Co Portable Single Burner stove
Kmart Australia LTD is undertaking a recall of its Active and Co portable single burner butane gas stove, model number PL-222 - IAPMO certification number GMK10262.
The product was sold at Kmart stores between December 2015 and April 2017.
Product defect
Due to an issue with the manufacturing of the Active & Co product there have been instances where gas leakage could occur during operation.
Hazard
Possibility of fire or explosion.
What should I do?
Customers should cease using this product immediately and return the product to any Kmart store for a full refund.
Further Information
For more information please contact Kmart Customer Service on 1800 124 125 Monday-Friday between 7am - 7pm or visit www.kmart.com.au.
Gasmate portable butane heater
Sitro Group Australia Pty Ltd is undertaking a voluntary recall of selected portable butane heater model BH10PL.
The product was sold nationally at Bunnings and camping specialist stores between 13 September 2012 and 8 June 2017.
Hazard
Consumers may be at risk if the instructions "use outdoors" are not adhered to and the appliance is used on the lowest possible heat output in a confined space.
If the product is used in a confined small unvented space, (i.e. a small tent), a hazardous situation of dangerous combustion gas by-products may be created, posing a possible asphyxiation hazard and/or combustion hazard.
What should I do?
Consumers should stop using the product immediately and are aksed to contact the customer service line on 1300 174 876 or return to the place of purchase for a full refund of the product.
Further Information
For further information, call Sitro Customer Service line on 1300 174 876 or email productsafety@sitro.com.au.
Gas Log effect space heater
Which models are affected?
Rinnai "Symmetry" inbuilt gas log effect space heaters as pictured below, models RDV3610ETR and RDV3611ETR made from 2010 onwards. Other Rinnai gas heaters are not affected.
Where can I find the model name and number?
The model name and number can be found on the front page of the Operating / Installation instructions supplied with the heater. If unsure visit the dedicated website www.symmetryservice.com.au for further means of identification or call 1800 043 214.
Product defect
The mesh-guard may separate from the front of the heater due to delayed ignition and there is also a very remote possibility of glass breakage.
Hazard
Risk of injury.
What should I do?
Confirm whether or not you have a Rinnai Symmetry Inbuilt gas log effect space heater by visiting the dedicated website www.symmetryservice.com.au or calling us on 1800 043 214. If so, Rinnai will then arrange for an authorised service technician to provide a free in-home service. It is advised that you do not operate the heater until the service is performed.
For further information
Visit the website www.symmetryservice.com.au or call us on 1800 043 214.
Portable butane cookers
Prohibited from sale and use
Recent tests and audits revealed the following models to be unsafe and are prohibited from sale and use:
| Model Name | Model Numbers | Certificate Number |
|---|---|---|
|
Auscrown, Wild Crown, Handy Range |
AD90 | AGA 5241 |
| Gasmate | PC2080 | AGA 7920G |
|
My Collection, Red Stone,
|
BDZ-168, BDZ-163S |
AGA 7378 G |
| Illusion | U-Bute traveller | AGA 7633 G |
|
Campmaster, Red Centre, Grillrite, |
XX2150, XX2250, |
AGA 6810 G |
Safety risk
A fault with the cooker's shut-off valves, poses a risk that the devices may overheat and could explode.
Prohibited from sale
The tests and audits also revealed various levels of non-compliances to Australian and International standards. This means all appliance certificates have been suspended by the independent safety certifiers for the following known models:
| Model Name | Model Number | Certificate Number |
|---|---|---|
| Adventuridge | ALD41540 | SAI-400133 |
|
Adventuridge, |
509245 | SAI SCS20063 |
|
Campmaster, Kookaburra, Grillpro, |
CM2200S, CM2200, |
AGA 5907 G |
|
Campmaster, Kookaburra, Grillpro, |
XX2170, XX2270 |
AGA 6834 G |
|
Campmaster, Kookaburra, Grillpro, |
CM2100, CM2200, FT2200, ST1, ST2 |
AGA 5907 |
| Companion | COMP523 | SAI SCS20063 |
| Companion | COMP534 | SAI GSCS20210 |
| Five Star | MS-2000 | AGA 7437 G |
| Gasmate | Plus MS-2000 | AGA 7437 G |
|
Gasmate, Gasmaster, Jumbuck, |
BC1080 | AGA 7761 G |
|
Gasmate, Gasmaster, Jumbuck, |
PC1060, KPC1060, |
AGA 7920 G |
| Jackeroo | PL-121, PL121-2 | SAI GAS40077 |
| Kookaburra | ST0912 | SAI GSCS20210 |
| Kookaburra | ST0990 | SAI SCS20063 |
| Primus | 2240 | SAI SCS20063 |
| Primus | 2271 | SAI SCS20063 |
| Primus | TLB-102L | SAI SCS20063 |
| Primus (Double Burner) | 2282 | SAI GSCS20210 |
| Red Desert | 509230 | SAI SCS20063 |
| Spinifex | 7027612 | SAI SCS20063 |
| Spinifex | 90024574 | SAI SCS20063 |
Butane cookers permitted for sale and use
New lunch box cookers have come on the market since this ban took effect in June 2015. The new lunchbox cookers are certified to comply with the Australian Standards. If you have any doubts about the lunchbox cooker you are intending to buy, then please visit the Gas Technical Regulators Committee National Certification Database where you can search for any gas appliance (including lunchbox cookers) to verify the current certification status.
Further information on portable butane cookers
Contact Building and Energy on 6251 1900 for technical queries.
Contact Consumer Protection on 1300 304 054 or email consumer@dmirs.wa.gov.au for consumer rights information.
Caravan Gas Safety Alert
Swift 500 series cookers (all models incorporating an oven with a brass push down button along the left side of hob).
Manufactured between April 2012 and August 2013.
Serial numbers between 10447 – 14451 and 2908 – 3446
(Use the date of manufacture of the caravan as an indication of the date of manufacture of the cooker).
What is the problem
Heavy vibration (i.e. where a vehicle is driven at excessive speed in off-road conditions, etc.) can cause cracks in appliance pipes/fitting lines potentially resulting in a gas leak.
What should you do
- If you smell gas, turn off the gas supply and have the system checked for gas leaks. Do not ignore a gas leak.
- Check that the base of the cooker is supported at front and rear.
In any case, contact Swift on 03 9359 3068 or email service@swiftappliancegroup.com.au
What will Swift do
When you contact Swift they will advise what should be checked and any corrective action. They will provide advice as to the need for and placement of Gas Leak Detectors.
Where to find more information
Check the Swift website for any safety issues and directions issued regarding safety and performance www.swiftappliancegroup.com.au
Thetford Triplex Plus Oven/Grill Cooker
Thetford Triplex Plus cookers were fitted into Jayco vans nationally.
Identification
Selected Jayco chassis numbers between R81942 up to S81151.
Safety risks
The gas control valve may be misaligned and the valve may stick open. If the defect is present there is a risk of gas building up into the appliance when not lit and this may lead to a possible explosion within the oven.
Further information
Contact Thetford Australia Pty Ltd
Telephone: 03 9358 0705
Website: www.thetford-europe.com./au
Cannon Fitzroy and Canterbury inbuilt gas heaters
Gas heaters provide safe and economical heating for millions of Australian families.
Laboratory testing suggests that it may be possible that Cannon Fitzroy or Canterbury inbuilt gas heaters built between 20 March 2001 and 8 October 2009 under AGA approval 6118 could produce potentially hazardous levels of carbon monoxide if the heater is subjected to certain conditions, including the operation of range hoods and other exhaust fans. The risk may be increased if the inbuilt heater has not been installed properly, or if it has not been serviced regularly, or if your house if tightly sealed.
The build date and AGA approval number of the heater appear on the heater's ratings label, which is located within the lower fan chamber, and which a suitably qualified person can access by removing the lower fascia panel of the heater.
What should you do
If you think you have one of these inbuilt gas heaters, you should not use it until you have had it checked by an authorised Cannon service technician to ensure that the operation of exhaust fans or the installation of the heater does not affect the safety of your heater. You or your technician should call Cannon with any questions or concerns.
Further information
Contact Cannon
Telephone: 1800 035 410
website: www.cannonappliances.com.au/safety-message
Jumbuck 6 burner solid hotplate barbecue
Barbecue - 6 burner solid hotplate - 'Jumbuck' - Model BG1507B6 Item number 3171031. Batch numbers are labelled on the side of the unit, numbers are 1516, 1518, 1522, 1525, 1529 inclusive. Sold since June 2015 (Price: $299.00).
What are the defects?
In isolated cases, burners may not align correctly with the gas delivery jets. Upon ignition the gas within the barbecue burner is likely to light at the jet rather than only at the burner ports.
What is the hazard?
If the defect exists, the flame at the jet may cause its corresponding plastic control knob on the outside fascia of the barbecue to get very hot. This may result in burns to the fingers upon contact with the knob.
Where the product was sold
Nationally
Traders who sold this product
Bunnings Warehouse
Supplier
Bunnings Group Limited
Supplier's website
What should you do?
Customers should stop using the barbecue and return the item to the nearest Bunnings store for a full refund.
Contact details
For further information please call the customer service centre on 1300 667 146 or email help@solutionservices.net.au
Primus Australia trading as Companion Brands - Portable Camping Butane Heater
Portable camping heater designed for outdoor use only, requires disposable 220G Butane Gas Cartridge for operation.
Identifying features
Companion COMP243 (available in various camping stores from 01.03.2015) and Adventuridge 41480 (available for sale in ALDI stores from 21.03.2015). The model number can be found on the data label located on the side of the appliance. The manufacture date label is located on the inside of the gas cartridge enclosure.
What are the defects?
If not used strictly according to manufacturer's instructions, there is a danger to public safety.
What are the hazards?
Consumers may be at risk of injury or death from carbon monoxide poisoning if appliance is not used in compliance with the manufacturer's instructions - outdoor use only.
Traders who sold this product
ALDI and various camping stores
Supplier
Primus Australia trading as Companion Brands
Supplier's website
What should you do?
Consumers should stop using the product immediately. A replacement unit is being tested and finalised. Consumers can register to receive a replacement unit.
Further information
Please call Companion Brands Customer Service Line on 1300 555 197 and select option 3 (warranty) or email productsafety@companionbrands.com.au
Two burner Campmaster and Wildcountry Portable butane cartridge stoves
Identification
Supplied by Supercheap Auto Pty Ltd, BCF Australia Pty Ltd and Rays Outdoors Pty Ltd and sold nationwide through Supercheap Auto, BCF and Rays Outdoors stores.
Campmaster models CM2220RW and CM2220 and Wildcountry models WC2220RW and WC2220 with serial numbers AH1507240001 to AH1507242200 and AH1508150001 to AH1508152200.
The model and serial numbers can be found on the rear sticker of the two burner stove.
Defect
In these models, certain components such as O-rings and control knobs have failed.
Hazard
If the defect occurs, there is a risk of gas leaking and fire.
What should you do?
Customers should stop using the product immediately and return to store for a full refund.
Further information
Customer Interaction Centre: 1300 175 010 (8:30am - 5:00pm AEST Monday - Friday)
Supercheap Auto store locator: www.supercheapauto.com.au
BCF store locator: www.bcf.com.au
Rays Outdoors store locator: www.raysoutdoors.com.au
AHM Ltd - Twin Portable Butane Stove
Identification
Check the model code and AGA certification number on the data label on the back right of the cooker. Stoves included in this recall are marked with model codes:
- CM2220, CM2220RW, CM2220SP under Campmaster brand;
- FT2220, FT2220RW, FT2220SP under Festiva brand;
- AN2220, AN2220RW, AN2220SP under Spinifex brand;
- WC2220, WC2220RW under Wild Country brand; and
- OZ2220, OZ2220RW under Oztrail brand.
All affected models will also carry AGA certification No 8221.
What are the defects?
In these models, certain components such as O-rings or seals may be defective. The other defect may include misalignment of the gas cartridge.
What are the hazards?
If the defect occurs, there is a risk of a gas leak that could lead to a fire.
Dates available for sale
1 August 2015 - 1 May 2016
Where the product was sold
Nationally
Traders who sold this product
Masters, Woolworths, Big W, Anaconda, SuperCheap Auto, BCF and Rays Outdoors
Supplier
AHM Ltd
Suppliers website
What should consumers do?
Stop using the product immediately and return the stove to the place of purchase for a full refund.
Once returned to the place of purchase consumers can register to receive notification regarding the purchase of a replacement cooker when available by sending an email to enquiries@ahm.co.nz or they can contact AHM Australia (07) 3208 1233.
Gasmate Butane torch
Sitro Group Australia Pty Ltd is undertaking a voluntary recall of the Gasmate Butane Torch Model BT1000 purchased between 13/10/2015 - 31/1/2016.
Defect
When the torch is engaged with the gas cartridge as detailed in the manufacturer's instructions a gas leak may occur.
Hazard
Consumers may be at risk of injury from a potential gas leak.
What to Do
Consumers should stop using the product immediately. A replacement unit is currently being tested and finalised and will be ready in short order. Consumers can register to receive a replacement unit or they can contact Sitro Group Australia to discuss an alternative remedy.
Further information
Call Sitro Customer Service Line on 1300 174 876
Email: productsafety@sitro.com.au.
Visit Product Recalls Australia to view the recall notice
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