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Returns and refunds

You may not always have the right to a refund. Check our advice on returns.

Can I return it?

Rental maintenance

Want to know who’s responsible for maintenance at your rental?

Do I have to fix it?

Breaking a car contract?

You may have to pay pre-estimated liquidated damages (PELD).

What is PELD?

Consumer Protection

Announcements & Publications

Commissioner's blog: How to spot a car with odometer...

When deciding how much to pay for a second-hand car, top of mind may be the number of kilometres the vehicle has already travelled.  Your first step may be...

Consumers warned about dodgy sellers of COVID-19 rapid...

Consumer caution urged over unapproved testing kits being sold mostly online Fake websites stealing consumers’ money and failing to supply Buy only TGA...

Commissioner's Blog: Returning unwanted Christmas gifts

While Christmas is a time of giving, post-Christmas is when some consumers think about returning faulty or unwanted gifts. Whether a retailer will accept a...

Shopping tips for travellers - multilingual

Travellers’ consumer tips When you shop in our great State you have the same rights as all Western Australians. You can buy with confidence as laws prohibit...

Alert to Perth motorists - fill up now to beat the petrol...

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will...

Car seller fined for misleading buyers by winding back...

$8,500 total fine for reducing odometer reading by half prior to sale Vehicle offered for sale on Facebook and then sold to his employer, a car yard...

Decision Regulatory Impact Statement: Review of the Motor...

Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per...

How recent changes to motor vehicle laws will affect you ...

Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per...

Commissioner's blog: New Year, new you, new fitness rules

‘Exercising more’ is a popular New Year’s resolution, so if you’re thinking about signing-up to a gym or fitness class in 2022, it’s worth knowing that...

Alert to Perth motorists - fill up now to beat the petrol...

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will...

Supreme Court orders permanent ban for notorious aircon...

Alwyn Healy banned permanently from retail sales in the WA aircon industry Supreme Court finds he breached an enforceable undertaking signed in 2015...

Commissioner's blog: 'Tis the season for charitable...

Christmas is a time when many people want to give back to their community with a donation to charity, but before opening your own wallet it is important to...

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