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COVID-19 coronavirus FAQ

Tips on your consumer rights for retail, events, travel, housing and accommodation, considering the coronavirus pandemic.

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New COVID-19 rent grants

Future rent support grants of up to $2,000 can help tenants struggling financially meet rent payments after the emergency period.

Apply now

Ordered roses but got lemons?

Read our tips on avoiding a disappointing delivery.

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Consumer Protection

Announcements & Publications

COVID-19 Ending a fixed-term tenancy agreement

Background Under the temporary COVID-19 tenancy laws, a fixedterm tenancy agreement cannot end on an expiry date that falls within the emergency period from...

Tenancy chart 1 - Service of notice of termination for...

This flowchart assists with managing notifications and date counting when the landlord or tenant wants to end a fixed tenancy agreement.  For more...

Commissioner's blog: Cancelling a car contract

Buying a car can be a big expense, so it’s worth knowing that after signing on the dotted line there are costs you could be liable to pay if you change your...

Prepaid funerals checklists

Publications last updated 7 October 2020. The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of...

COVID-19 residential tenancies emergency period extension...

Here are the answers to some of the commonly asked questions about what the State Government’s extension of the Residential Tenancies (COVID-19 Response) Act...

COVID-19 What to do if a party does not comply with a...

Background With the assistance of the Residential Tenancies Mandatory Conciliation Service, landlords and tenants can reach a fair and achievable solution to...

Applications open for new rent relief grants

Applications are open for grants helping WA tenants and landlords Up to $2,000 paid to landlords for future rent support Grants assist tenants struggling...

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 154.2 cpl tomorrow, so FuelWatch is encouraging...

Homeless and emergency accommodation Western Australia

This publication contains contact details for organisations providing the following services: Crisis accommodation and homelessness Counselling and suicide...

Rent increases during COVID-19

Background The emergency period that commenced on 30 March 2020 has been extended until 28 March 2021. Rent cannot be increased during the emergency period...

Five-fold increase in online shopping scam losses in WA...

More than $650,000 lost by WA online shoppers last year 952 WA scam victims reported losing a total of $11.8 million in 2020 More victims but less money lost...

Moving in with your family - Multigenerational living and...

Multigenerational living is when people from two or more generations of a family live together in the same household or on the same property.   Perhaps you...

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