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COVID-19 coronavirus FAQ

Tips on your consumer rights for retail, events, travel, housing and accommodation, considering the coronavirus pandemic.

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2020 CP Awards results

Congratulations to all 2020 Consumer Protection Awards winners.

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Towing after an accident

Get prepared before being involved in a car accident or roadside breakdown situation and needing your vehicle towed.

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Consumer Protection

Announcements & Publications

Live stream scammers target Consumer Protection Awards

Live stream scammers have targeted the Western Australian Consumer Protection Awards virtual event on Facebook prompting a warning from the consumer watchdog...

Vehicle parts seller to pay $26,000 for operating a ...

A man who operated a business selling specialist motor vehicle parts as well as conducting driver training courses was fined $10,000 by the Armadale...

New tenant issues with locked gas meter boxes - Real...

5 August 2020 What is the solution when the gas supply has been locked or removed at the start of a tenancy? Suppliers and retailers – what is the difference...

Advocates for WA’s vulnerable consumers become award winners

Community service providers that offer support to some of our most vulnerable consumers have been recognised in the Consumer Protection Awards, along with a...

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by 28 cents per litre (cpl) to 132.9 cpl tomorrow, so FuelWatch is encouraging Perth...

Illegal dealing in 52 motor vehicles results in fine for...

A 53 year old Applecross man was fined $4,500 by the Perth Magistrates Court on 24 July 2020 after pleading guilty to buying and selling 52 motor vehicles...

Audit reports reminder, licence updates and beware scam...

31 July 2020 Motor vehicle dealers Audit reports reminder  30 June 2020 - financial audit year end 30 September 2020 - financial audit report lodgement...

Commissioner's blog: Travel - to cancel or not to cancel?

If you’re a Western Australian who loves to travel, then odds are high you’ve had a trip cancelled or postponed due to the COVID-19 coronavirus pandemic....

COVID-19 coronavirus – Statement of Regulatory Intent

Department of Mines, Industry Regulation and Safety – Consumer Protection Division – Associations Incorporation Act 2015 (WA) – Regulatory approach in...

Chimney sweep brushes off consumers’ refund demands and...

A winter warning for consumers looking to have their fireplaces cleaned – stay away from a chimney sweep who takes your money but then wanders off without...

Rogue tree lopper to pay more than $22,000 after consumer...

A Perth tree lopper with a dubious history of bad behaviour when dealing with consumers has been ordered by the Supreme Court to pay a total of $22,380.60 in...

Better Regulation Unit review of the fitness industry WA...

This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for...

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