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Christmas shopping

Consumers have extra time to shop with extended Christmas and holiday trading hours.

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Office hours

Our offices will be closed from Monday 27 December 2021 and will reopen on Tuesday 4 January 2022.

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Rent assistance grants

Rent support grants of up to $4,000 can help tenants. Applications open until 31 December 2021.

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Consumer Protection

Announcements & Publications

Cutting the consumer cost of cancelling car contracts

Maximum damages claim for cancellations reduced from 15 to five per cent Dealers warned to only charge for realistic costs of contract cancellation Consumers...

Alert to Perth motorists - fill up now to beat the petrol...

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will...

Surprise landlord visits on their tenants cause for concern

Reports of landlords and agents flouting laws with unannounced visits Warning for owners and agents to follow the legal procedures for visits Tenants urged...

Commissioner's blog: Don’t get wrapped up in a shopping...

Christmas may be a time for giving, but there’s one type of person you wouldn’t want to reward with a free gift this festive season – a scammer.  ...

Reminder about three year minimum expiry for gift cards

Gift cards must be valid for at least three years from date of purchase Recommendation that cards are redeemed quickly to minimise risks Risks include...

Buying a car: a buyer's checklist

Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller...

Online shoppers warned not to give scammers a Christmas gift

WA online shoppers fall victim to fake websites and social media pages 200 WA victims lose almost $700,000 to online shopping scams in 2021 Popular consumer...

Commissioner's blog: FuelWatch keeps dollars in your bank...

With fuel prices recently hitting record-highs and Perth’s petrol price cycle changing from weekly to fortnightly, it’s a particularly important time for...

Removalist’s false claim of professional affiliation...

Removalist fined $3,000 for falsely claiming membership of industry association Association’s logo and statement appeared on two identical business websites...

Commissioner's blog: How to handle a consumer complaint...

When a service you’ve received isn’t up to scratch, or a product you’ve bought doesn’t work as it should, you may wish to seek a remedy from the business...

Christmas trading hours - metropolitan Perth

Metropolitan area consumers can take advantage of extra shopping hours which start on Sunday, December 5.  Non-metropolitan trading hours are available on...

‘Morally offensive’: Plumbers penalised for unlicensed...

Plumbers assessed customers’ switchboards without an electrical licence Magistrate notes offensive conduct, sales tactics and vulnerable victims Pair...

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