Aboriginal consumer resources
Our offices will close from Monday 24 December 2018 and will reopen on Thursday 3 January 2019. For urgent assistance during that period you can contact us.
Consumer protection and other agencies have produced publications and resources that you may find useful.
It's Ok to Walk Away
"It's Ok to walk away" is a National Indigenous Consumer Strategy designed to educate and empower consumers in Aboriginal communities to know their consumer rights. See the music video and download the resouces from the It's OK to Walk Away page.
My Dardy Car
Bundiyarra Television Adverts
Consumer Protection in partnership with the Bundiyarra Aboriginal Corporation (BAC) has developed a series of television (TV) commercials to address local consumer and labour relations issues in the Mid West Indigenous community.
Local community leaders volunteered to act in the commercials and the local TV station (GWN) agreed to air them as community service announcements and were first aired the Golden West Network (GWN) in November 2010.
The adverts invite Indigenous consumers to contact the Department and introduce the Geraldton regional staff, Danni Bloomfield (CP) and Leanne Day (LR). You can view our series of Bundiyarra television adverts here.
Don't get ripped off
Don't get ripped off is a series of radio announcements targetting Indigenous consumer issues including:
The Australian Securities and Investments Commission (ASIC), has also produced a series of short audio segments for Indigenous people called Money Talks. The series is about making good money decisions and is available on ASIC's MoneySmart website.
6 Simple Rules
The ACCC have produced the 6 Simple Rules video on when it's time to use your consumer rights.
You have the right to ask for a repair, replacement or refund if goods or services you buy have problems, find out when your rights apply.
Visit the ACCC Consumer Rights Facebook page.
Don't come knocking
Experience tells us rogue traders are deliberately preying on indigenous consumers either door-to-door or over the phone in a telemarketing style.
Don’t Come Knocking - The Australian Consumer Law song has been produced by ABmusic to help make Aboriginal people aware of this consumer issue.
There is also a radio advert which has been produced by Noongar Radio to complement the song.
Indigenous Consumers Count report
Indigenous Consumers Count report is a first of its kind to examine consumer issues faced by Aboriginal Western Australians and whether the current provision of consumer protection services adequately meet the needs of this diverse population.
The report was based on research conducted in 2004-05, and looked at the perceptions of advocates and service providers from organisations concerned with the needs of Aboriginal Western Australian consumers.
The objectives of the research project were to:
- identify the main consumer issues facing Aboriginal Western Australians;
- assess the current provision of Consumer Protection services to Aboriginal consumers, and
- gain feedback on proposed Consumer Protection initiatives for Aboriginal consumers.
Consumer Protection WA plays a key role in the National Indigenous Consumer Strategy (NICS).
When the Repo Man comes: A guide to Repossession
What is repossession? Repossession occurs when a lender takes back goods such as a motor vehicle when money has not been paid under a credit contract.
The Financial Counsellors Association of Western Australia has created a handy publication for download called When the Repo man comes: A guide to Repossession.
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