Contact Consumer Protection
Tel: 1300 30 40 54
consumer@dmirs.wa.gov.au
See all Consumer Protection office locations
You do not have to give a refund when a consumer simply changes their mind about the goods.
But you can have a store policy to offer a refund, replacement or credit note when this happens. If so, you must abide by this policy.
Also see our cancelling a service page.
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