Choosing a motor vehicle repairer

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ConsumerMotor industry

Repairing a vehicle can be costly, so choosing your repairer carefully can be a real advantage.

Before choosing a repairer, do your research and talk to people; many will have good and bad experiences which will help you make the right choice.

Some suggestions for choosing a repairer:

  • Find out if the business holds a repair business licence by doing a licence search.
  • Make sure your repair work will be carried out or supervised by a certified repairer.
  • Talk to family and friends. Many people have had experience with motor vehicle repairers and are happy to share it with you.
  • Get some quotes from different repairers; how they quote, whether it is in writing, how much information they give and how many questions they ask will tell you a lot about the repairer.
  • Check out a number of repairers. See if the premises are clean, well-looked-after, check if the staff are helpful and qualified.
  • Ask for customer testimonials.
  • Find out if your problem requires a specialist repairer. A general repairer may not have the skills and equipment to fix your vehicle.
  • Understand something about the mechanics of your car. This will help when you are talking to the repairer.
  • Contact an automobile association.
  • Contact an industry association, such as the Motor Trades Association of Western Australia
Licensed Motor Vehicle Repairer Tick
Licensed Motor Vehicle Repairer Tick, by Consumer Protection

Licensed motor vehicle repairers tick

Look for the tick.

The licensed repairer tick campaign materials help consumer easily identify qualified repairers.   

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