Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. Full contact details for particular services are listed below.
Our main office location is:
Level 2, Gordon Stephenson House
140 William Street
Perth
Need to submit a payment?
Please note our Perth cashier service has relocated to our Cannington office.
Regional offices still accept payments. More information on licensing is available on the fees and forms page.
Consumer Protection Contact Centre
Consumer Protection's Contact Centre provides “on-the-spot” information, advice and assistance about general issues in the marketplace, particularly consumer and trader rights and responsibilities. Callers who require more specific advice or information are transferred to other areas of Consumer Protection, or are redirected to external agencies. Support is also available for consumers with special needs due to a hearing impairment, or for those who require the assistance of an interpreter.
Operating hours
Mon, Tues, Wed and Fri 8.30am to 5.00pm. Thurs (late opening) 9.00am to 5.00pm
Telephone
- 1300 304 054 from anywhere in WA for the cost of a local call
- 13 36 77 National Relay Service (for the hearing impaired)
- 13 14 50 Interpreter Service
Email
consumer@dmirs.wa.gov.au
Post
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
If you have a query about a specific issue, you may want to contact one of the below branches.
Visit the FuelWatch website for fuel pricing, or contact FuelWatch by:
Telephone
- Fuel prices – 1300 550 808 (local call costs) to obtain the best fuel prices and retailer locations.
- Other information – 1300 304 054 (local call costs) to contact FuelWatch staff during business hours: 8.30am to 5.00pm Monday to Friday.
Email
consumer@dmirs.wa.gov.au
Post
Petroleum Products Pricing Unit
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
Bonds administration
Telephone
1300 304 054
Post
Bonds Administration
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
In person
Level 1 Mason Bird Building
303 Sevenoaks Street
Cannington
Information for agents and representatives
- Licensing contact information
- Subscribe to real estate or settlement agents newsletters or bulletins
Telephone
- General enquiries – 1300 304 054
- Trust accounting or auditing enquiries – (08) 6552 9583
- CPD (contact trainers directly for bookings) – 1300 304 064
Email
Post
Consumer Protection
Property Industries
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
In person
Level 2 (reception)
Gordon Stephenson House
140 William Street (please use the public entrance off Railway Lane from the Murray Street Mall)
Perth
Telephone
1300 304 054
Email
consumer@dmirs.wa.gov.au
Post
Motor Vehicles and Marine
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
In person
Level 1, Mason Bird Building
303 Sevenoaks Street (entrance Grose Avenue)
Cannington
Telephone
1300 304 064
Email
cplicensing@dmirs.wa.gov.au
Post
Consumer Protection
Licensing and Registrations
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
In person
Level 1, Mason Bird Building
303 Sevenoaks Street (entrance Grose Avenue)
Cannington
Telephone
1300 304 054 (cost of a local call anywhere in WA)
Email
consumer@dmirs.wa.gov.au
Post
Consumer Protection
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
Telephone
- Associations branch – (08) 6552 9300
- Charities branch – (08) 6552 9364
- For country callers – 1300 304 074
Email
Post
Associations and Charities Branch
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
In person
Level 2 (reception)
Gordon Stephenson House
140 William Street (please use the public entrance off Railway Lane from the Murray Street Mall)
Perth
The Media Unit is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The unit:
- prepares media releases and speeches
- arranges media interviews
- organises launches promoting our products and objectives
- prepares communication plans
- manages social media
- contributes to our publications
Telephone
(08) 6552 9248
Email
cpmedia@dmirs.wa.gov.au