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Building Commission
Regulates Western Australian building and plumbing industries.
- Overview
  Find out about the functions and jurisdiction of the Building Commission.
- Licensing and registration and owner-builder approval
  Application and renewal information.
- Building approvals
  The process for getting building work approved.
- Find a registered building service provider or licensed plumber
  Find an appointor, builder, building surveyor, painter or plumber.
- Building or renovating your home
  Information on building or renovating your home or small commercial building and becoming an owner-builder.
- Responsibilities and compliance
  Legislation, codes and standards for adjudicators, builders, building surveyors, painters and plumbers.
- Dispute resolution
  Building service and payment disputes.
- Keep informed
  Latest information and subscriptions, events and seminars and public consultations open for comment.
- Construction Contracts Act
  The adjudication process for resolving payment disputes.
Consumer Protection
Develops, enforces and promotes legislation that protects consumers.
- Housing and accommodation
  Information on renting, buying or selling a home, including accommodation for seniors.
- Consumer rights
  Information and advice for buyers of goods or services.
- Business
  Information for businesses about their rights and responsibilities under consumer laws in Western Australia.
- Licences and registrations
  Information on applications, requirements, training and registrations for regulated industries.
- Charities and associations
  Information for charities and associations operating in Western Australia.
- About Consumer Protection, online resources and apps
  Find out about Consumer Protection and access online resources.
- Consultation and compliance
  Compliance actions, public consultations and reports.
EnergySafety
Technical safety regulation for the electricity and gas industries.
- Overview
  Learn about who we are and what we do, information on legislation, reports and useful links.
- Consumer safety
  Find out how to use gas and electricity safely.
- Licensing
  How to apply for a licence or search for a licensed person.
- Industry safety
  Information on appliance approvals and network operators.
- Report an accident
  How to report an accident or incident to EnergySafety.
- Stay informed
  Subscribe to the Energy Bulletin, safety alerts and update your contact details.
- eNotice
  How to register and lodge eNotices.
Labour Relations
State system employment laws and public sector labour relations.
- Private sector employers and employees
  Rates of pay, leave entitlements, when children can work and other employment rights and obligations.
- Public sector
  Information and resources for agencies on public sector employment and labour relations.
- Public holidays
  Public holiday dates for Western Australia.
- Ministerial Review of the State industrial relations system
  Information and terms of reference for the Ministerial Review of the State industrial relations system.
WA Building and Construction Code Monitoring Unit
Monitoring compliance with the Western Australian Building and Construction Industry Code of Conduct 2016.
- Western Australian Building and Construction Industry Code of Conduct 2016
  The BCI Code commenced on 1 January 2017.
- Implementation guidelines
  Implementation Guidelines to the Western Australian Building and Construction Code of Conduct 2016.
- Reporting obligations
  When you need to report something to the BCCMU.
- Resources
  Resources providing information and frequently asked questions.
- Contact us
  Contact details for the Building and Construction Code Monitoring Unit.
WorkSafe
Regulation and promotion of safety in general industry.
- Licences, registrations and notices
  How do I obtain a licence, register plant, seek a review, or request an exemption?
- Report or enquire about workplace incidents
  Find out how to report an incident or make a complaint about a workplace hazard.
- What does WorkSafe do?
  Find out about the functions and jurisdiction of WorkSafe.
- Commission for Occupational Safety and Health
  Information about Western Australia's peak safety and health body.
- Occupational safety and health law
  How do I comply with the law?
- Safety and health topics
  How do I make my workplace safer?
- Safety and health representatives
  Information about and for safety and health representatives.
- Tool box
  Events, statistics and educational resources.
- Work health and safety legislation reform
  Learn more about work health and safety reform.
- Small business safety
  Your guide to safety and health in small business.
Corporate
Freedom of information guidelines, reports, policies, plans, and contact information.
- About the department
  Our legislation, contacting us and freedom of information.
- About the website
  Information about our website and how to use it.
- Policies and plans
  Policies and strategic plans from the department.
- Stay informed
  Subscribe to one of our media statement digests.

This page is for:

Business / company Consumer Senior Small business and farmer Tenant Tradesperson Youth

Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information.

Our main office location is:

Level 2
Gordon Stephenson House
140 William Street
Perth

Full contact details for particular services are listed below.

Consumer Protection Advice Line

Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about general issues in the marketplace, particularly consumer and trader rights and responsibilities. Callers who require more specific advice or information are transferred to other areas of Consumer Protection, or are redirected to external agencies. Support is also available for consumers with special needs due to a hearing impairment, or for those who require the assistance of an interpreter.

Telephone

1300 304 054 from anywhere in WA for the cost of a local call; operating hours: Mon, Tues, Wed and Fri 8.30 – 5.00pm. Thurs (late opening) 9.00 – 5.00pm
13 36 77 National Relay Service (for the hearing impaired)
13 14 50 Interpreter Service

If you have a query about a specific issue, you may want to contact one of the below branches.

Scams

FuelWatch

Property and renting

Motor vehicles

Licensing and registrations

Shopping

Associations and Charities

Media contacts

Stay in touch with Consumer Protection

You can also keep in touch with Consumer Protection via social media:

Twitter

@ConsumerWA

Facebook

www.facebook.com/ConsumerProtectionWesternAustralia

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Last modified: Tuesday, February 6, 2018 - 12:15

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