Contact Consumer Protection

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Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information.  Full contact details for particular services are listed below. 

Our main office location is:

Gordon Stephenson House
140 William Street
Perth 

Visitors and Consumers (Customers) can access Level 2 reception from Lift H in the main 140 William St Foyer (next to the security desk). The old public lifts (from Railway Lane) are no longer accessible by the public.

 

Need to submit a payment?

Please note our Perth cashier service has relocated to our Cannington office.

Regional offices still accept payments.  More information on licensing is available on the fees and forms page.

Consumer Protection Contact Centre

Consumer Protection's Contact Centre provides "on-the-spot" information, advice and assistance about general issues in the marketplace, particularly consumer and trader rights and responsibilities.  Callers who require more specific advice or information are transferred to other areas of Consumer Protection, or are redirected to external agencies. Support is also available for consumers with special needs due to a hearing impairment, or for those who require the assistance of an interpreter.

Operating hours

Mon, Tues, Wed and Fri 8.30am to 4.30pm. Thurs (late opening) 9.00am to 4.30pm.

Telephone

  • 1300 304 054 from anywhere in WA for the cost of a local call
  • 13 36 77 National Relay Service (for the hearing impaired)
  • 13 14 50 Interpreter Service 

Email

consumer@dmirs.wa.gov.au

Post

Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892

If you have a query about a specific issue, you may want to contact one of the below branches. 

Scams

Use WA ScamNet's online form to report a scam, or contact WA ScamNet by:

Telephone

1300 304 054

Email 

consumer@dmirs.wa.gov.au    

Post (no stamp required)

WA ScamNet - Consumer Protection
Reply Paid 64772
Locked Bag 100
EAST PERTH WA 6892

FuelWatch

Visit the FuelWatch website for fuel pricing, or contact FuelWatch by:

Telephone

  • Fuel prices – 1300 550 808 (local call costs) to obtain the best fuel prices and retailer locations.
  • Other information – 1300 304 054 (local call costs) to contact FuelWatch staff during business hours: Mon, Tues, Wed and Fri 8.30am to 4.30pm. Thurs (late opening) 9.00am to 4.30pm

Email

consumer@dmirs.wa.gov.au

Post

Petroleum Products Pricing Unit
Department of Mines, Industry Regulation and Safety
​Locked Bag 100
EAST PERTH WA 6892

Property and renting

Bonds administration

Telephone

1300 304 054

Post

Bonds Administration
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892

In person

See main office above - Gordon Stephenson House Perth

Information for agents and representatives

  • Licensing contact information
  • Subscribe to real estate or settlement agents newsletters or bulletins
Telephone
  • General enquiries – 1300 304 054 
  • Trust accounting or auditing enquiries – (08) 6552 9583
  • CPD (contact trainers directly for bookings) – 1300 304 064
Email
Post

Consumer Protection
Property Industries
Department of Mines, Industry Regulation and Safety
​Locked Bag 100
EAST PERTH WA 6892

In person

See main office above - Gordon Stephenson House Perth

Motor vehicles

Telephone

1300 304 054

Email 

consumer@dmirs.wa.gov.au    

Post

Motor Vehicles and Marine
Department of Mines, Industry Regulation and Safety
​Locked Bag 100
EAST PERTH WA 6892

In person

See main office above - Gordon Stephenson House Perth

Licensing and registrations

Telephone

1300 304 064

Email

cplicensing@dmirs.wa.gov.au

Post

Consumer Protection
Licensing and Registrations
Department of Mines, Industry Regulation and Safety
​Locked Bag 100
EAST PERTH WA 6892

In person

Level 1, Mason Bird Building
303 Sevenoaks Street (entrance Grose Avenue)
Cannington

Shopping

Telephone

1300 304 054 (cost of a local call anywhere in WA)

Email 

consumer@dmirs.wa.gov.au    

Post

Consumer Protection
Department of Mines, Industry Regulation and Safety
​Locked Bag 100
EAST PERTH WA 6892

Associations and Charities

Telephone

  • Associations branch – (08) 6552 9300 
  • Charities branch – (08) 6552 9364 
  • For country callers – 1300 304 074 

Email

Post

Associations and Charities Branch
Department of Mines, Industry Regulation and Safety
​Locked Bag 100
EAST PERTH WA 6892

In person

See main office above - Gordon Stephenson House Perth

Media contacts

The Media Unit is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The unit:

  • prepares media releases and speeches
  • arranges media interviews
  • organises launches promoting our products and objectives
  • prepares communication plans
  • manages social media
  • contributes to our publications

Telephone

(08) 6552 9248

Email

cpmedia@dmirs.wa.gov.au

Stay in touch with Consumer Protection

You can also keep in touch with Consumer Protection via social media:

Twitter

@ConsumerWA 

Facebook

www.facebook.com/ConsumerProtectionWesternAustralia

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