Contact Consumer Protection
Tel: 1300 30 40 54
consumer@dmirs.wa.gov.au
See all Consumer Protection office locations
Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. Full contact details for particular services are listed below.
Our main office location is:
Gordon Stephenson House
140 William Street
Perth
Visitors and Consumers (Customers) can access Level 2 reception from Lift H in the main 140 William St Foyer (next to the security desk). The old public lifts (from Railway Lane) are no longer accessible by the public.
Please note our Perth cashier service has relocated to our Cannington office.
Regional offices still accept payments. More information on licensing is available on the fees and forms page.
Consumer Protection's Contact Centre provides "on-the-spot" information, advice and assistance about general issues in the marketplace, particularly consumer and trader rights and responsibilities. Callers who require more specific advice or information are transferred to other areas of Consumer Protection, or are redirected to external agencies. Support is also available for consumers with special needs due to a hearing impairment, or for those who require the assistance of an interpreter.
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
If you have a query about a specific issue, you may want to contact one of the below branches.
Use WA ScamNet's online form to report a scam, or contact WA ScamNet by:
1300 30 40 54
WA ScamNet - Consumer Protection
Reply Paid 64772
Locked Bag 100
EAST PERTH WA 6892
Visit the FuelWatch website for fuel pricing, or contact FuelWatch by:
Petroleum Products Pricing Unit
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
1300 30 40 54
Bonds Administration
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
See main office above - Gordon Stephenson House Perth
Consumer Protection
Property Industries
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
See main office above - Gordon Stephenson House Perth
1300 30 40 54
Motor Vehicles and Marine
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
See main office above - Gordon Stephenson House Perth
1300 30 40 64
Consumer Protection
Licensing and Registrations
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
Level 1, Mason Bird Building
303 Sevenoaks Street (entrance Grose Avenue)
Cannington
1300 30 40 54 (cost of a local call anywhere in WA)
Consumer Protection
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
Associations and Charities
Department of Energy, Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
See main office above - Gordon Stephenson House Perth
The Media Unit is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The unit:
(08) 6552 9248
Consumer Protection staff participate in various events throughout the year and deliver information presentations online. In some circumstances, we can present face to face. We also manage campaigns targeting common issues such as Romance Scams on Valentine’s Day. If you would like to request Consumer Protection attend an event, please email us with the following details:
Event name:
Event purpose:
Event date:
Event time/s:
Event organiser:
Event organiser contact phone and email:
You can also keep in touch with Consumer Protection via social media:
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