Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information.
Please note our Perth cashier service have relocated to our Cannington office.
Regional offices still accept payments. More information on licensing is available on the fees and forms page.
Our main office location is:
Level 2
Gordon Stephenson House
140 William Street
Perth
Full contact details for particular services are listed below.
Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about general issues in the marketplace, particularly consumer and trader rights and responsibilities. Callers who require more specific advice or information are transferred to other areas of Consumer Protection, or are redirected to external agencies. Support is also available for consumers with special needs due to a hearing impairment, or for those who require the assistance of an interpreter.
Telephone
Post
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
If you have a query about a specific issue, you may want to contact one of the below branches.
Contact WA ScamNet by any of the following methods:
1300 304 054 (Consumer Protection Advice Line)
WA ScamNet - Consumer Protection
Reply Paid 64772
Locked Bag 100
EAST PERTH WA 6892
1300 550 808 (local call costs) to obtain the best fuel prices and retailer locations .
1300 304 054 (local call costs) to contact FuelWatch staff during business hours: 8:30am to 5:00pm Monday - Friday.
Petroleum Products Pricing Unit
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
Bond administration
1300 304 054
Bonds Administration
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
Level 1 Mason Bird Building
303 Sevenoaks Street
Cannington
Information for agents and representatives
1300 304 054
Consumer Protection
Property Industries
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
Level 2 (reception)
Gordon Stephenson House
140 William Street (please use the public entrance off Railway Lane from the Murray Street Mall)
Perth
1300 304 054
Motor Vehicles and Marine
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
Level 1, Mason Bird Building
303 Sevenoaks Street (entrance Grose Avenue)
Cannington
1300 304 064
Consumer Protection
Licensing and Registrations
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
Level 1, Mason Bird Building
303 Sevenoaks Street (entrance Grose Avenue)
Cannington
Consumer Protection Advice line: 1300 304 054
Consumer Protection Advice Line : 1300 304 054 (cost of a local call anywhere in WA)
Consumer Protection
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
(08) 6552 9300 – Association branch
(08) 6552 9364– Charities branch
or 1300 304 074 (for country callers)
Associations and Charities Branch
Department of Mines, Industry Regulation and Safety
Locked Bag 100
EAST PERTH WA 6892
Level 2 (reception)
Gordon Stephenson House
140 William Street (please use the public entrance off Railway Lane from the Murray Street Mall)
Perth
The Media Unit is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The unit:
(08) 6552 9248
You can also keep in touch with Consumer Protection via social media:
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