The requirements of CPD are prescribed by legislation and all licensees must comply or face a penalty of up to $5000.
It is your responsibility to keep track of the CPD activities you have attended. You are encouraged to retain evidence supporting the completion of any core and elective activities for a period of four years. For CPD activities that attract one CPD point per hour, you need to obtain a statement of attainment, a record of completion or a certificate of attendance. For CPD activities that attract half a point per hour, you need to obtain a record of completion or a certificate of attendance. Consumer Protection recommends you maintain a CPD training log with details of each CPD activity completed and the CPD points accrued.
CPD training providers update the Consumer Protection’s records of each agent's participation in CPD activities after a course has been held.
At the end of each calendar year, non-compliance is investigated.
If you do not complete your six CPD points per CPD cycle, Consumer Protection will consider this to be non-compliance with the program. Non-compliance with the CPD program carries a penalty of up to $5000 and may affect the renewal of your triennial certificate. Consumer Protection will consider instances of non-compliance on a case-by-case basis.
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