Express warranties

Office closure

Our offices will close from Monday 24 December 2018 and will reopen on Thursday 3 January 2019. For urgent assistance during that period you can contact us.

Express warranties are any extra verbal or written promises made by the store or the manufacturer about the quality, performance or features of the product.


  • When Maryanne buys a deck chair, the store and packaging states the chair can hold up to 100 kilos. This is an express warranty, as it is a promise about what the goods can do.

If the goods do not meet the express warranty, you are entitled to:

  • ask the store for a repair, replacement or refund depending on whether the problem is major or not
  • seek compensation from either the manufacturer or the store for any damage that may have been caused by the product being defective.

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