Information about your consumer rights is at your fingertips with iShopWA, available from Google Play or the App Store.
iShopWA has been developed for shoppers in Western Australia by Consumer Protection, with content based on the Australian Consumer Law which applies throughout Australia. This App is also a handy guide for retailers, outlining when they must repair, replace or refund goods.
Download iShopWA and you’ll always be able to check where you stand when it comes to refunds and returns, warranties and lay-bys in WA.
What does iShopWA allow me to do
The iShopWA app will allow you to:
store photos of receipts and not worry about them fading or getting lost;
email photos of illegal ‘no refund’ shop signs to Consumer Protection so that we can deal with it;
set reminders for gift vouchers and online coupons so they don’t run out before you can use them.
know where you stand when it comes to warranties and lay-bys, and set reminders for them.
Report a sign
Signs like these are against the law:
"No refund”;
No refund on sales items;
No refunds after seven days;
Refunds on unworn items only; and
We will only exchange, repair or give credit notes.
You can report signs like these by taking a photo and sending them to us using your iShopWA App.
Please note a store can display a sign that says “no refunds will be given if you have simply changed your mind".
Feedback and Enquiries
If you have any questions or feedback about the iShopWA app, please contact Consumer Protection at consumer@dmirs.wa.gov.au or call 1300 304 054