A new vehicle comes with a vehicle service book (log book) which outlines when the vehicle should be serviced and what type of maintenance should be done. To keep your vehicle in good working order the service/maintenance schedule should be followed. The service book also gives a service history of the vehicle to subsequent owners.

If the vehicle is still under warranty and you do not have it serviced according to the manufacturer’s maintenance schedule, you may void your warranty.

Warranty repairs

If there is something wrong with your new vehicle when it is still under warranty, check the warranty and immediately contact the motor vehicle dealer where you bought it or a dealer selling the same make of vehicle. Please also refer to our web pages on warranties.

All repairs

Give the motor vehicle repairer as much information as you can about what the problem is with your vehicle. This will help the repairer diagnose the problem and carry out the repair properly.

Always request a written quote or at least a cost estimate to fix the problem. Read Repairs to your motor vehicle for more information.