Skip to content
  • Building and Energy

    Western Australian building services, electrical, gasfitting and plumbing industries.

  • Consumer Protection

    Develops, enforces and promotes legislation that protects consumers.

  • Labour Relations

    State system employment laws and public sector labour relations.

  • WorkSafe

    Regulation and promotion of safety in general industry.

  • Corporate

    Freedom of information guidelines, reports, policies, plans, and contact information.

  • Who we assist
  • Announcements
  • Publications
  • Services
  • Other languages

Government of Western Australia
Department of Mines, Industry Regulation and Safety

  • Our divisions
    • Building and Energy

      Western Australian building services, electrical, gasfitting and plumbing industries.

      • Overview

        Find out about the functions and jurisdiction of Building and Energy.

      • Licensing and registration and owner-builder approval

        Application and renewal for builders, building surveyors, electricians, gas fitters, painters and plumbers.

      • Building approvals

        The process for getting building work approved.

      • Building and energy consumer information

        Building or renovating your home and consumer safety.

      • Industry information

        Codes, standards and reports for building services providers, electricians, plumbers and gas fitters.

      • Dispute resolution

        Building service and home building work contract complaints.

      • eNotice

        How to register and lodge electrical, gasfitting and plumbing eNotices.

      • Stay informed

        Bulletins, newsletters, subscriptions, events and seminars and public consultations.

      • Construction Contracts Act

        The adjudication process for resolving payment disputes.

      • Swimming pools, dividing fences, RCDs and smoke alarms

        Information on private swimming pool safety barriers, dividing fences, RCDs and smoke alarms for existing residential buildings.

      • Report an accident

        How to report an accident or incident to Building and Energy.

    • Consumer Protection

      Develops, enforces and promotes legislation that protects consumers.

      • COVID-19 coronavirus FAQ

        Information on your rights regarding housing and accommodation, goods and services, events and travel.

      • Consumer complaints

        Advice on handling issues including a complaint checklist, sample letters and how to lodge a formal complaint.

      • Housing and accommodation

        Information on renting, buying or selling a home, including accommodation for seniors.

      • About Consumer Protection and online resources

        Your guide to Consumer Protection and accessing online resources.

      • Business

        Information for businesses about their rights and responsibilities under consumer laws in Western Australia.

      • Consumer rights

        Information and advice for buyers of goods or services.

      • Charities and associations

        Information for charities and associations operating in Western Australia.

      • Licences and registrations

        Information on applications, requirements, training and registrations for regulated industries.

      • Consultations, compliance and reports

        Compliance actions, public consultations and reports.

    • Labour Relations

      State system employment laws and public sector labour relations.

      • DMIRS COVID-19 coronavirus

        Information for employers and employees

      • Private sector employers and employees

        Wageline information on WA awards, minimum pay rates, long service leave, annual and sick leave, current compliance campaigns and COVID-19 coronavirus.

      • Public sector labour relations

        Information and resources for agencies on public sector employment and labour relations.

      • Public holidays

        Public holiday dates for Western Australia.

      • Western Australia's industrial relations system

        A guide to who is in the WA state system, key features of the state system, and information on industrial relations reform.

      • Combatting wage theft in Western Australia

        Report wage theft, find information on employment rights and obligations, and learn about the Inquiry into Wage Theft.

    • WorkSafe

      Regulation and promotion of safety in general industry.

      • Licences, registrations and notices

        How do I obtain a licence, register plant, seek a review, or request an exemption?

      • Notify us

        Find out how to notify WorkSafe of an incident, completion of requirements of an improvement notice or make a complaint about a workplace hazard.

      • What does WorkSafe do?

        Find out about the functions and jurisdiction of WorkSafe.

      • Commission for Occupational Safety and Health

        Information about Western Australia's peak safety and health body.

      • Occupational safety and health law

        How do I comply with the law?

      • Safety and health topics

        How do I make my workplace safer?

      • Safety and health representatives

        Information about and for safety and health representatives.

      • Tool box

        Events, statistics and educational resources.

      • Work health and safety legislation reform

        Learn more about work health and safety reform.

      • Small business safety

        Your guide to safety and health in small business.

    • Corporate

      Freedom of information guidelines, reports, policies, plans, and contact information.

      • About the department

        Our legislation, contacting us and freedom of information.

      • About the website

        Information about our website and how to use it.

      • Policies and plans

        Policies and strategic plans from the department.

  • Who we assist

    Public, consumers and employees

    Aboriginal
    Home buyer / owner
    Senior
    Consumer
    Multicultural / non english speaking
    Tenant
    Employee / worker
    Person with disability
    Youth

    Business, corporate and industry

    Builder
    Employment agent
    Plumber
    Building surveyor
    Gas worker
    Product safety
    Business / company
    Landlord / lessor
    Property industry
    Caravan / residential park operator
    Licence holders
    Public sector employers
    Commercial tenancy
    Limited partnerships
    Retirement village owner / operator
    Cooperative
    Motor industry
    Safety and health representative
    Debt collector
    Not for profit
    Small business and farmer
    Developer
    Painter
    Tradesperson
    Electrical contractor / worker
    Permit authority
    Travel agent
    Employer

    View all categories

  • Services

    Online Services

    • Apply

      Apply for a licence, registration, certificate, permit, exemption etc.
    • Renew

      Renew or update a licence, registration, certificate, permit, etc.
    • Notify

      Notify us of employment change, address change, workplace injuries etc.
    • Complaints

      Make a complaint or provide feedback to the Department.
    • Pay

      Pay for licence renewal, registration and other services online.
    • Licence search

      Search for a licensed / registered tradesman or service provider.

    View all services

Search:

You are here

  1. Home
  2. Consumer Protection
  3. Consumer rights
  4. Non-English speaking consumers
  5. Non-English speaking consumers

Non-English speaking consumers

Your rights - multilingual
My consumer rights posters and flash cards
Videos for renting a home for non-English speakers
Product safety for non-English speakers
Subscribe to RSS - Non-English speaking consumers

Contact Consumer Protection

Tel: 1300 304 054
consumer@dmirs.wa.gov.au

Level 2 (Reception)
140 William Street (please use the public entrance off Railway Lane from the Murray Street Mall)
Perth, WA
See a map and photos of the entrance for Consumer Protection

Stay informed

Subscribe to WA ScamNet alerts
Subscribe to FuelWatch alerts
Make a consumer complaint
Contact our translation service

Like us on Facebook
Follow us on Twitter
Connect with us on Linkedin

Stay informed

Tweets by ConsumerWA

Our divisions

  • Building and Energy

    Western Australian building services, electrical, gasfitting and plumbing industries.

  • Consumer Protection

    Develops, enforces and promotes legislation that protects consumers.

  • Labour Relations

    State system employment laws and public sector labour relations.

  • WorkSafe

    Regulation and promotion of safety in general industry.

  • Corporate

    Freedom of information guidelines, reports, policies, plans, and contact information.

Quick access

  • Who we assist
  • Announcements
  • Publications
  • Services
  • Other languages

Need assistance?

For general enquiries please contact the department using the telephone numbers or email addresses on our contact us page.

Contact the department

Website feedback

If you have any queries or suggestions about this website, contact our Online Services Branch.

Australian Business Number

The department's ABN is: 69 410 335 356

All contents copyright © Government of Western Australia. All rights reserved.

HomePrivacyDisclaimerCopyrightContact DMIRS

wa.gov.au