Training providers information - real estate

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Property industry

Looking for a training provider?

Training providers are listed on either the mandatory or elective pages depending on which sessions they are approved to provide.

The purpose of the Continuing Professional Development (CPD) program is to assist participants to update their knowledge and skills in the areas of industry developments, legislative changes and work practices.  While elective CPD activities may cover a wide range of subjects, it is expected that each activity submitted for approval will include some core concepts which increase consumer protection and public confidence in the industry, and/or promote professionalism.

How do I get an elective course approved by Consumer Protection?

Training providers or agencies seeking to have an elective activity for agents and/or representatives approved by Consumer Protection must complete and submit an application form including a brief description of the intended course material. Applications to conduct elective CPD activities should be made to Consumer Protection well in advance of the intended date of the activity.

Consumer Protection will assess the course material and notify the training provider or agency of the outcome. If approved, courses are listed on the Department’s website.

Participants can select an elective course of their choice to obtain their annual elective CPD requirements.

Consumer Protection will assess the material submitted to determine if it is a valid CPD activity in accordance with sections 4AA, 4AB and 4AC of the Real Estate and Business Agents (General) Regulations.

Can I submit more than one course application at a time to Consumer Protection for approval?

Yes, however you must use a separate application form for each course and delivery type, and email them separately. 

Elective learning topics

The activity must also be compatible with at least one of these elective learning topic areas in Schedule1A of the Regulations:    

  1. Agency Agreements 
  2. Auctions 
  3. Business broking 
  4. Business management practices 
  5. Buyer's agents 
  6. Communication 
  7. Conflict of interest and disclosure 
  8. Customer service skills 
  9. Disciplinary proceedings 
  10. Law of contracts 
  11. Managing agency risk 
  12. Legislation regulating the carrying on of business as an agent in Western Australia 
  13. Property Management 
  14. Sale and lease of commercial property 
  15. Sale process 
  16. Strata management 
  17. Trust accounting 
  18. Understanding real estate documents 
  19. Valid appointment to act

For further information regarding the submission of courses for approval please: email or phone 1300 30 40 54.

Course duration

Elective courses must run for the amount of time which was stipulated on the application form when the course was originally approved.

Recent cases have been brought to Consumer Protection’s attention where the duration of the course was substantially less than what was initially stated. If the length of a course has changed you must notify Consumer Protection so that the number of CPD points allocated can be amended (if necessary). If you have any queries please contact the CPD team through the Consumer Protection Advice Line on 1300 30 40 54 or email.

Partipant attendance 

Training providers must notify Consumer Protection with attendance details by lodging the information via the on-line electronic lodgement facility within 14 days of the approved CPD course being conducted. 

Late arrival

Any participant who is late to a mandatory training session by 30 minutes or more will not be eligible to claim CPD points for that session.

If a participant arrives more than 30 minutes late and stays for the remainder of the activity, the participant will only be eligible for the CPD points when they re-schedule the same activity with the same training provider to complete the part of the activity which they missed.

Consumer Protection will only subsidise the participant's attendance when they have completed the period of the session they initially did not attend. Participants are responsible for withdrawing or re-scheduling the activity prior to the arranged attendance if they cannot make it on time.

Participant evidence

Training providers must issue participants with evidence of attendance on completion of a CPD activity and, if relevant, with evidence that any assessment was undertaken and passed. For compliance purposes the following information must be listed on the evidence of attendance document:

  • activity approval number;
  • name of training provider and registered training number if applicable;
  • activity title;
  • attendance date;
  • number of CPD points for which the activity is approved;
  • full name of the participant; and
  • the licence or registration number of the participant.

CPD Online

Approved Compulsory Professional Development training providers are required to notify Consumer Protection of course attendance electronically using the CPD online system within 14 days of the activity’s completion. .  Please refer to your CPD user guide for user and security information. In the event that your login and/or password details become misplaced or compromised please contact 1300 30 40 64 (option 8).

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