Consumer complaint form
Consumer Protection is currently experiencing a high level of demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will be allocated in order of priority.
If you haven’t done so already, please see the Consumer Complaint Checklist for self-help options that may assist you to resolve your complaint sooner.
For complaints related to the COVID-19 coronavirus pandemic
We encourage you to review the COVID-19 coronavirus Consumer Protection FAQ to check for self-help tools and to ensure we are the right agency to deal with your complaint.
If you have had no success with the steps you have taken to try to resolve a problem with a business or trader, you can lodge a formal complaint by:
- completing the online form; or
- printing and filling in the complaint form which can be mailed or lodged in person at our Perth or regional offices.
To ask for assistance or follow up a complaint you have lodged you can call the Consumer Protection contact centre on 1300 304 054.
Make a consumer complaint online
COVID-19 travel complaints
When lodging a formal complaint related to travel impacted by COVID-19 using the online form, complete page 3 of 8 "What is your complaint about?" as follows:
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