Consumer complaint form

This publication is for: 
Business / companyConsumer


For complaints related to the COVID-19 coronavirus pandemic 

We encourage you to review the COVID-19 coronavirus Consumer Protection FAQ to check for self-help tools and to ensure we are the right agency to deal with your complaint.

If you have had no success with the steps you have taken to try to resolve a problem with a business or trader, you can lodge a formal complaint by:

Consumer Protection aims to acknowledge the complaint within four days and to commence an investigation or conciliation within 10 days.

To ask for assistance or follow up a complaint you have lodged you can call the Consumer Protection contact centre on 1300 304 054.

Make a consumer complaint online 

Online complaint form

COVID-19 travel complaints

When lodging a formal complaint related to travel impacted by COVID-19 using the online form, complete page 3 of 8 "What is your complaint about?" as follows:

CP online form - travel complaints
CP online form - travel complaints, by Consumer Protection


Consumer Protection
Form – notification
Last updated 06 Jan 2021

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