Consumer complaint form
Notice: COVID-19 coronavirus pandemic
Consumer Protection WA is prioritising complaints received during the COVID-19 coronavirus pandemic, to assist those most in need.
Complaints lodged will be registered in Consumer Protection’s system, however we ask for your patience and understanding while we provide essential services as a priority and deal with other matters when resources allow.
We encourage you to review this website or specifically the COVID-19 coronavirus Consumer Protection FAQ to check for self-help tools and to ensure we are the right agency to deal with your complaint.
If you require assistance or do not hear back from us and want to flag your complaint as requiring urgent attention, please forward / attach your acknowledgement in an email to firstname.lastname@example.org.
If you have had no success with the steps you have taken to try to resolve a problem with a business or trader, you can lodge a formal complaint by:
- completing the online form; or
- printing and filling in complaint form which can be mailed or lodged in person at our Perth or regional offices.
Consumer Protection aims to acknowledge the complaint within four days and to commence an investigation or conciliation within 10 days.
To ask for assistance or follow up a complaint you have lodged you can call the Consumer Protection advice line on 1300 304 054.
Make a consumer complaint online
COVID-19 coronavirus travel complaints
When lodging a formal complaint related to travel impacted by COVID-19 using the online form, complete page 3 of 8 "What is your complaint about?" as follows:
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