Consumer complaint form

This publication is for: 
Business / companyConsumer

Important notice

Consumer Protection is currently experiencing a high level of demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will be allocated in order of priority. 

If you haven’t done so already, please see the Consumer Complaint Checklist for self-help options that may assist you to resolve your complaint sooner.

If you have had no success with the steps you have taken to try to resolve a problem with a business or trader, you can lodge a formal complaint by:

To ask for assistance or follow up a complaint you have lodged you can call the Consumer Protection contact centre on 1300 304 054.

Make a consumer complaint online 

Online complaint form


Consumer Protection
Form – notification
Last updated 14 Sep 2023

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