Contact Consumer Protection
Tel: 1300 30 40 54
consumer@dmirs.wa.gov.au
See all Consumer Protection office locations
Consumer complaint form
Important notice
Consumer Protection is currently experiencing a high level of demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will be allocated in order of priority.
If you haven’t done so already, please see the Consumer Complaint Checklist for self-help options that may assist you to resolve your complaint sooner.
If you have had no success with the steps you have taken to try to resolve a problem with a business or trader, you can lodge a formal complaint by:
- completing the online form; or
- printing and filling in the complaint form which can be mailed or lodged in person at our Perth or regional offices.
To ask for assistance or follow up a complaint you have lodged you can call the Consumer Protection contact centre on 1300 304 054.
Make a consumer complaint online
Consumer Protection
Form – notification
Last updated 14 Sep 2023
First published 10 Mar 2014
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