24 November 2017 As summer approaches it’s time to consider if the pools and spas in rental properties conform to safety requirements. Pools and spas must be appropriately fenced according to the...
13 November 2017 A real estate sales representative has been permanently disqualified from ever holding a certificate of registration in WA and fined $1,500 by the State Administrative Tribunal (SAT...
Refunds and returns sign sample We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when...
1 November 2017 With only two months remaining for the 2017 calendar year Consumer Protection reminds you to check your Compulsory Professional Development (CPD) points tally. If you have not...
1 November 2017 With only two months remaining for the 2017 calendar year Consumer Protection reminds you to check your Compulsory Professional Development (CPD) points tally. If you have not...
You are entitled to expect safe goods and services From 1 January 2011, every Australian consumer will be protected in the same way under the Australian Consumer Law from unsafe consumer products and...
Know your rights when you go shopping From 1 January 2011, all Australian shoppers will have the same rights under the Australian Consumer Law. By knowing your rights you can make informed choices...
30 October 2017 A recent coronial inquest was held into the death of a 22 month old boy, who tragically died at his family’s Yokine home in October 2013. Forensic pathologists found that the boy had...
19 October 2017 Over the past 12 months, Consumer Protection has had a specific focus on reducing the number of late lodgements of residential tenancy bonds, through an ongoing compliance program,...
6 October 2017 The Building Commission recently informed the building industry about concerns regarding representations made in advertisements by builders in relation to house and land packages...
This Australian Consumer Law factsheet is for suppliers and salespeople What defines an unsolicited consumer agreement? An agreement is considered to be unsolicited when: a supplier/salesperson...
Refunds policy sign example We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the...
This fact sheet gives an overview of what constitutes a contract and the obligations arising from entering into a contract. What is a contract? A contract is a legally binding agreement between two...
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection receives many enquiries from tenants about the presence of mould in their rental properties. The tenants are often concerned about the impact of the mould on their health, and the...
21 September 2017 During the last week, Consumer Protection has received reports of scams involving the property industry. Unfortunately, some of those scams were successful, with one scam alone...
21 September 2017 During the last week, Consumer Protection has received reports of scams involving the property industry. Unfortunately, some of those scams were successful, with one scam alone...
This document covers guidelines for the licensing of online crowdfunding campaigns for social causes - exceptions to requirement for charitable collections licence. Purpose of Guidelines The purpose...
The Department has received another report of a scam attempt. Fortunately, the scam was thwarted by the property buyer’s attention to detail. The scammer attempted to divert settlement funds from the...
14 September 2017 Your tenant notifies you the hot water system at your rental property is broken or the sprinkler head is broken, what would you do? If you want to avoid an all-too-common...
23 June 2017 A real estate sales representative has been reprimanded by the State Administrative Tribunal (SAT) and must pay a $1,000 fine and $500 in costs for breaching a special condition on his...
25 May 2017 A Perth real estate agency’s computer system has been accessed by scammers, resulting in bogus advertisements being posted on numerous rental accommodation websites. Actions are being...
16 August 2017 A fire which damaged a rental property in Orelia has sparked concern about the dangers posed by cannabis grow-houses when the power to the home is by-passed. About 1.30pm on 15 July...