Consumer

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This is the second stage in the review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed, Friday 18 December 2015 A combined review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 has been completed. The community’s views were...
Consultations
Amber teething necklaces are a chain of rounded amber chips (fossilised tree resin) usually worn as a necklace. These products come in a range of colours, including yellow, white, beige and brown. It is claimed if a child wears the necklace against their skin it will help to reduce teething pain...
Product safety for consumers
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: April 2018: New standard is applied. Certain conditions must be met before eggs can be labeled or advertised as free range. more information on the egg labelling page. 15...
Consultations
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
Have you seen those ads on TV telling you how affordable a funeral plan can be? They say you can put money aside now to take the pressure off your family later. There are different ways to pay for a funeral, but some may be more suitable for you than others. One of the easiest ways to pay for a...
Aboriginal consumers
Whether you rent or own your home, you can keep you and your family safe by reducing any risks you notice around the house. The following pages will provide you with tips on what to look for and how to fix any issues: Portable swimming pool safety Rules for pools and spas (Building Commission)...
Home safety
All new products should be washed thoroughly before use to avoid any allergic reactions. New clothing and materials may contain allergens and toxic chemicals either as part of their manufacture or through cross contamination through shipping and transport. Ch emicals can be found in plastic water...
Product safety for consumers
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations
Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Product recalls are published on the Recalls Australia website...
Product safety for consumers
Shopping to find the perfect gift can be stressful, especially at busy times like Christmas. Expired gift cards, faulty appliances and a piece of jewellery you thought was on sale but was the original price are just a few examples of what can go wrong while shopping for a gift. Here are some tips...
Your consumer rights

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Publications

This is a series of posters designed to help Aboriginal communities identify and avoid scams.
Scam poster for Aboriginal communitites
Scam poster for Aboriginal communitites, by tvanderloo
Aboriginal Scam posters set - 4 posters in set. [1.5MB] [scald=9481...
Consumer Protection
Poster
07 Apr 2022
Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building and Energy
Fact sheet
21 Dec 2018
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018
The Building Amendment Regulations (No. 2) 2018 (the Amendment Regulations) were published in the Government Gazette on 5 October 2018. The Amendment Regulations create new regulation 31HA in the...
Building and Energy
Bulletin
05 Oct 2018
The Department of Energy, Mines, Industry Regulation and Safety (DMIRS) contacted all government departments and agencies (agencies) regarding the risk presented by combustible cladding and requested...
Building and Energy
Reports
04 Dec 2023
The Building Services (Registration) Amendment Regulations 2018 (the Amendment Regulations) were published in the Government Gazette on Friday 21 September 2018. The Amendment Regulations can be...
Building and Energy
Bulletin
11 Nov 2021
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building and Energy
Reports
18 Sep 2018
Don’t compromise on electrical safety. Always use a licensed electrical contractor when installing your swimming pool or spa to avoid the risk of electric shock.
Building and Energy
Fact sheet
19 Jul 2019
This consultation CLOSED on Monday 27 August 2018. New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were...
Consumer Protection
Consultations / public comment
16 Oct 2020
What's your bag plan?
What's your bag plan?, by Department of Water and Environment
What's your bag plan?, by Department of Water and Environment What's your bag plan? As of 1 July 2018, lightweight plastic bags are banned in Western Australia,...
Consumer Protection
Fact sheet
27 Jun 2018

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Announcements

New checklist for used car buyers to protect consumers from buying a lemon Legislative changes will require WA car dealers to disclose repairable write-off status Changes protect used car buyers from repairable write-offs when buying from a dealer In the past three years 259 people reported being scammed while buying a car online The Cook Government is driving change to make West Australian roads...
Consumer Protection
Media release
04 Aug 2023
Money’s tight right now for many Western Australians, so the last thing any hopeful tenant needs is to be scammed out of their hard earned money, on top of having no-where to live. Unfortunately that’s the reality for a growing number of WA renters, as scammers pretending to be landlords flood online marketplaces and social media platforms with fake property listings and responses to ‘rental...
Consumer Protection
Media release
02 Aug 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 2 August 2023), the average price of regular unleaded petrol (ULP) will increase by 27 cents per litre (cpl)...
Consumer Protection
Media release
01 Aug 2023
A timely reminder to follow the lighting instructions. Building and Energy recently investigated an incident that resulted in a gasfitter being admitted to hospital after sustaining flash fire burn injuries to the face and eyes while attempting to relight a gas storage water heater. This incident occurred while the gasfitter was attending a service call when the property owner advised the...
Building and Energy
Department News
01 Aug 2023
False home indemnity insurance certificates provided for a development project Permit authority misled when issuing a building permit $5,000 fine issued by the Building Services Board The Building Services Board has issued a $5,000 fine to a Herne Hill building contractor for misleading a permit authority into issuing a building permit based on false home indemnity insurance (HII) certificates...
Building and Energy
Media release
31 Jul 2023
False home indemnity insurance certificate provided Building Services Board issues $3,500 fine Building permit application attempts to mislead permit authority The Building Services Board has issued a $3,500 fine to a Port Kennedy building contractor for providing a false certificate of home indemnity insurance (HII) to a permit authority as part of a building permit application. The Board found...
Building and Energy
Media release
31 Jul 2023
Businesses that mislead or treat consumers unfairly face new and higher penalties Standard form consumer contracts may need to be reviewed and updated to comply New adoption mechanism used for the first time to update WA laws with national changes Businesses that present Western Australian consumers with unfair terms in their standard form contracts could soon face tough penalties following...
Consumer Protection
Media release
28 Jul 2023
During the chilly months, it’s important to keep our families warm while also staying vigilant to the potential dangers of commonly-used heating products. Children are particularly vulnerable to burns and accidents from ‘winter warmers’ such as hot water bottles, open flames, heaters and loose-fitting sleepwear. While hot water bottles are a cheap and popular way to fend off the cold, they can...
Consumer Protection
Media release
26 Jul 2023
Building and Energy is advising home owners who have contracts with insolvent builder Modco Residential Pty Ltd to contact home indemnity insurance (HII) provider QBE. The Perth building company’s external administration notice was published today (26 July 2023). Building and Energy understands Modco Residential was directly contracted for 29 residential building projects that are yet to be...
Building and Energy
Media release
26 Jul 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 26 July 2023), the average price of regular unleaded petrol (ULP) will increase by 29 cents per litre (cpl) to...
Consumer Protection
Media release
25 Jul 2023

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