Consumer

Topics

A business does not have to give a refund if you simply change your mind about a service, unless they have a policy to offer a refund, replacement or credit note when this happens. However consumers do have rights and and responsibilities when cancelling a service or requesting a refund. What if I...
Services
People often buy goods linked to services. An example is a mobile telephone, often linked to a contract for network services. This is sometimes called a ‘linked service contract’. If you are returning goods within a reasonable time and are entitled to a refund, you can also cancel the linked...
Services
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A service is covered if: it cost up to $40,000 and the person or business you bought it from sold it as part of their business or professional activity, including not-for-profit activity; or it cost more than $40,000 and is the kind of service normally bought for personal, domestic or household...
Services
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain...
Enforceable undertakings
Consultation on unsolicited consumer agreements ( Door to door sales) Status: Closed 26 July 2013. Comments were sought on a proposal to amend the Australian Consumer Law (WA) to vary permitted calling hours for unsolicited consumer agreements – also known as door to door sales in 2013. The...
Consultations and reports
Who guarantees the service? The person or business who sold you the service (the ‘supplier’) guarantees the service . This means they are responsible for fixing a problem when the service does not meet a consumer guarantee. What do they guarantee about the service? They guarantee to provide...
Services
Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. Our central contact number is 1300 304 054.
Contact Consumer Protection
Businesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (...
Tradespeople

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Publications

My Shopping Rights flash cards and posters in Arabic
Consumer Protection
Promotions
29 May 2014
If you want to trade as a special retail shop you must apply for a certificate. Qualified applications will be processed promptly and free of charge. Lodging an application An application can be...
Consumer Protection
Form – application
04 Jul 2018
European House Borer (EHB) is a destructive pest of untreated, seasoned (dry), coniferous wood including pine, fir and spruce. This fact sheet provides information on what to look for and how to...
Building Commission
Fact sheet
22 May 2014
Is your plumber licensed? Only plumbers who hold appropriate licences issued by the Plumbers Licensing Board (the Board) can legally carry out regulated plumbing work (water supply, sanitary and...
Building Commission
Fact sheet
22 Jan 2019
Western Australia's Building Regulations 2012 (the Regulations) require the owner of a dwelling to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling...
Building Commission
Fact sheet
22 Jan 2019
Drowning is the most common cause of preventable death of children aged 0–5 years. Over the past five years, 16 toddlers have drowned in Western Australia. For every drowning death, it is estimated...
Building Commission
Guide / handbook
20 Oct 2016
If you are planning to have your roof restored by coating or painting, this fact sheet will guide you through the most common problem areas.
Building Commission
Fact sheet
22 May 2014
When dealing with building disputes relating to a regulated building service, Building and Energy may require the parties to a complaint to provide further details about the complaint. These further...
Building Commission
Guidance note
23 Jan 2019
This guide is intended to help you understand the Dividing Fences Act 1961 (the Act) and outlines processes for neighbours to agree on the fence that divides their properties, to determine boundaries...
Building Commission
Brochure
16 May 2014
Using adjudication to resolve payment disputes Every day, individuals and organisations enter into contracts for building and construction work. Sometimes disputes arise over payment. The...
Building Commission
Fact sheet
22 Jan 2019

Pages

Announcements

Consumer Protection has issued advice to Toys R Us customers who may be affected by the 44 Australian stores being placed into administration on 21 May 2018 whilst continuing to trade. Customers affected include those who: wish to redeem a gift card; have paid either partly or fully for goods yet to be delivered; have entered into a lay-by agreement and paid a deposit; have a store credit note...
Consumer Protection
Media release
23 May 2018
The McGowan Government has approved extended trading for the two public holidays on Monday 4 June 2018 (WA Day) and Monday 24 September 2018 (Queen’s Birthday) when general retail shops in the Perth metropolitan area will be able to open from 8am to 6pm. These hours are consistent with previous retail trading extensions on public holidays. An application for additional trading hours was received...
Consumer Protection
Media release
22 May 2018
A Dalyellup tradie who took deposits from consumers but did nothing or very little in return has been fined and ordered to pay compensation by the Bunbury Magistrates Court. Blake Ball , trading as Balls Walls Constuction (sic), was fined $5,000 on 21 May 2018 after pleading guilty to three charges under the Australian Consumer Law for wrongly accepting payment from two consumers who had provided...
Consumer Protection
Media release
22 May 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 158.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 May 2018, most Puma sites are increasing their ULP price to 163.9 cpl (an increase of 27 cpl). Most BP, Caltex, Caltex Woolworths and Coles Express sites are increasing their...
Consumer Protection
Media release
21 May 2018
Western Australians are being urged to be on the lookout for threat-based impersonation scams by taking a moment to ‘Stop and check: is this for real?’ This is the theme for this year’s Scams Awareness Week, which runs from 21–25 May 2018. Commissioner for Consumer Protection David Hillyard said scammers might call or email you and pretend to be from a government agency or well-known, trusted...
Consumer Protection
Media release
21 May 2018
FGS Contracting Pty Ltd and the Director Ryan Wayne Franceschi, were fined today in the Perth Magistrate Court in relation to serious injuries caused to a 17 year old worker in Esperance. FGS Contracting Pty Ltd was fined $225,000 for failure to meet their duty to provide a safe workplace and for failing to ensure the correct high-risk work license. Additionally, Franceschi as the Director was...
WorkSafe
Media release
18 May 2018
Cloverdale plumber Matthew David Mitchell (TL13359) , trading as Seven Star Plumbing and Gas Pty Ltd , has been ordered to pay a fine of $3,000 to the Building Commissioner by the Plumbers Licensing Board (PLB) as a result of disciplinary action taken against him. At their 23 April 2018 meeting, the Board imposed the fine as a result of disciplinary breaches of the Plumbers Licensing and Plumbing...
Building Commission
Media release
17 May 2018
Western Australian building contractor Archiapps Pty Ltd (reg BC14480) has entered into liquidation. Cameron Shaw and Richard Albarran of Hall Chadwick have been appointed as the liquidators of the company. Building Commissioner Ken Bowron advises that the company’s status will now trigger policies of home indemnity insurance (HII). Affected home owners should contact their insurer for details of...
Building Commission
Media release
16 May 2018
Consumer Protection is warning home owners and tradies in WA to be on alert for a known Victorian conman who is masquerading as a landscaper and has already ripped off two consumers and a sub-contractor for large amounts of money. 49 year old Raymond El-Safadi (aka Mohammed Hussein ), who operates under ABN 71 802 749 742 and two business names Elite Gardening and Tree Lopping Services and Lawn...
Consumer Protection
Media release
14 May 2018
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 153.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 May 2018, most Puma, 7-Eleven, Caltex, Caltex Woolworths and Coles Express sites are hiking their ULP price to 159.9 cpl (an increase of between 22 and 27 cpl). Most Vibe...
Consumer Protection
Media release
14 May 2018

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