Consumer

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The following second-hand vehicles are not covered by statutory warranty when bought from a dealer: Commercial vehicles (i.e. those constructed primarily to carry goods or materials) Utes (well body and tray back) with one row of seats Trucks Caravans Motor cycles designed for off-road use and not...
Buying a vehicle
A statutory warranty applies only to vehicles bought from a licensed motor vehicle dealer. The Motor Vehicle Dealers Act requires licensed dealers to fix certain defects in used motor vehicles they have sold. The statutory warranty also applies only to motor vehicles that have a purchase price of $...
Buying a vehicle
Gift recipients have the same rights and responsibilities and are entitled to the same remedies as a consumer who has bought goods or services directly.
Lay-bys, vouchers and gifts
A‘lay-by’ agreement exists when if the consumer: pays for the goods in at least three instalments (when the agreement is not stated to be a ‘lay by’ agreement) or in at least two instalments (when the agreement is called a ‘lay-by’ agreement); and does not receive the goods until the full price has...
Lay-bys, vouchers and gifts
Every Australian business has the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and responsibilities, you can look after your business and your customers. ACL guides There are six guides to the Australian Consumer Law (ACL), developed by Australia’s...
Business tools
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Gasfitting is a skilled technical trade requiring extensive training to become competent. Gasfitting not completed to the required standards is a serious safety hazard. In Western Australia, only licensed gas fitters...
Gas installations
A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...
Receipts
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle the manufacturer will "guarantee" the vehicle, usually for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express warranty' because it is 'expressed',...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle

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Publications

Application to extend time – occupancy permit or building approval certificate
Building Commission
Form – application
14 May 2014
Application to extend a building or demolition permit
Building Commission
Form – application
14 May 2014
Notice and request for consent (response notice): Protection structures, party walls, removal of fences, access to land
Building Commission
Form – application
14 May 2014
Notice and request for consent to encroach or adversely affect
Building Commission
Form – application
14 May 2014
Certificate of building compliance
Building Commission
Form – application
14 May 2014
Certificate of construction compliance
Building Commission
Form – application
14 May 2014
Application for Building Approval Certificate Strata
Building Commission
Form – application
14 May 2014
Application for building approval certificate
Building Commission
Form – application
14 May 2014
Occupancy permit strata
Building Commission
Form – application
14 May 2014
Application for occupancy permit strata
Building Commission
Form – application
14 May 2014

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Announcements

Building Commissioner Ken Bowron has suspended Choiceliving (WA) Pty Ltd’s (BC101237) building contractor registration due to concerns about the company’s financial status.
Building Commission
Media release
25 Jan 2018
Karrinyup licensed plumbing contractor Joseph Travaglini (PL5037) has been fined $1,000 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building Commission
Media release
25 Jan 2018
Westminster man Jeffrey Dean Ramsey (BP102256 – cancelled) has been fined $5,000 and is no longer a registered builder in Western Australia after he provided false or misleading information to the Building Services Board to become registered.
Building Commission
Media release
24 Jan 2018
Consumer Protection is concerned about a Byford landscaper who has accepted payment for work which has not been carried out. Trevor James Potter , trading as Trevors Landscape Services and Liven Your Landscape (both unregistered), allegedly owes consumers a total of almost $17,000. Since October 2016, 15 complaints have been lodged against the landscaper who is said to have taken deposits and...
Consumer Protection
Media release
24 Jan 2018
The FuelWatch website has reached an all-time record with more than a million visits in a month from motorists on the hunt for Perth's cheapest fuel. Last month the website recorded 1,048,529 visits, the highest monthly number since FuelWatch launched in January 2001. The average is usually 800,000 visits a month. Unique to Western Australia, FuelWatch provides motorists with a valuable tool to...
Consumer Protection
Media release
23 Jan 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 146.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 January 2018, most 7-Eleven, Puma, Caltex Woolworths, BP, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 26 cpl) and...
Consumer Protection
Media release
22 Jan 2018
A study into the drowning risks associated with mermaid tails and monofins has found that they significantly hinder a child’s ability to swim and has recommended age restrictions and increased supervision for their use. The Perth-based review, conducted by The Royal Life Saving Society of Western Australia (RLSSWA) and funded by the Australian Competition and Consumer Commission (ACCC), tested...
Consumer Protection
Media release
18 Jan 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 146.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 January 2018, most 7-Eleven, Caltex Woolworths, BP, Puma, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 26 cpl) and...
Consumer Protection
Media release
15 Jan 2018
With Commissioner for Consumer Protection David Hillyard As some of us get older, some of our housing needs are likely to change to suit our lifestyle but there is what appears to be a confusing array of housing options now available for retirees. Working out what is the best choice for you can be tricky and it is important to weigh up the positives and negatives. The Seniors Housing Advisory...
Consumer Protection
Media release
11 Jan 2018
With Commissioner for Consumer Protection David Hillyard We recently warned consumers about a stonemason who was taking money from customers but not delivering services and we regularly receive complaints about concreters, tree loppers and other trades or service providers. Issues can arise when consumers accept tradespeople on face value and pay large amounts of money as a deposit but the work...
Consumer Protection
Media release
09 Nov 2017

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