Consumer

Topics

Every Australian business has the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and responsibilities, you can look after your business and your customers. ACL guides There are six guides to the Australian Consumer Law (ACL), developed by Australia’s...
Business tools
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Gasfitting is a skilled technical trade requiring extensive training to become competent. Gasfitting not completed to the required standards is a serious safety hazard. In Western Australia, only licensed gas fitters...
Gas installations
A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...
Receipts
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle the manufacturer will "guarantee" the vehicle, usually for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express warranty' because it is 'expressed',...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
There are a number of places where you can buy a vehicle. Each has advantages and disadvantages. Buying from a dealer Buying a vehicle from a licensed motor vehicle dealer is the safest way and provides some real advantages. The dealer is obliged by law to guarantee that there is no money owing on...
Buying a vehicle
The Code of Practice also places requirements on other businesses that supply fitness services, such as gym, aerobics and aqua aerobics instructors and personal trainers. For all such businesses, false and misleading statements are prohibited in respect to: fees charged all sales advertising...
Gyms
Fitness centres and fitness suppliers must provide information to clients on how to lodge a complaint and are required by the Code of Practice to deal with clients' complaints. If you have a concern or complaint, make a formal complaint to the business in the first instance. They must: Try to...
Gyms
If you want to cancel your membership agreement (after the 48-hour cooling-off period ends) you will need to check the specific details of your agreement to find out the circumstances in which you may end it. Different centres have different policies for ending membership agreements. For example,...
Gyms

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Publications

Application to extend time – occupancy permit or building approval certificate
Building Commission
Form – application
14 May 2014
Application to extend a building or demolition permit
Building Commission
Form – application
14 May 2014
Notice and request for consent (response notice): Protection structures, party walls, removal of fences, access to land
Building Commission
Form – application
14 May 2014
Notice and request for consent to encroach or adversely affect
Building Commission
Form – application
14 May 2014
Certificate of building compliance
Building Commission
Form – application
14 May 2014
Certificate of construction compliance
Building Commission
Form – application
14 May 2014
Application for Building Approval Certificate Strata
Building Commission
Form – application
14 May 2014
Application for building approval certificate
Building Commission
Form – application
14 May 2014
Occupancy permit strata
Building Commission
Form – application
14 May 2014
Application for occupancy permit strata
Building Commission
Form – application
14 May 2014

Pages

Announcements

The average cost of unleaded petrol is set to increase by over 19 cents per litre (cpl) to 145.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 November 2017, most BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 149.9 cpl (increasing between 21 cpl and 25 cpl). Most 7-Eleven...
Consumer Protection
Media release
20 Nov 2017
Thornlie licensed plumbing contractor Andrew William Jones (PL588) has been fined $2,000 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building Commission
Media release
20 Nov 2017
Padbury licensed plumbing contractor Lewis Leonard Darby (PL8389) has been fined $1,500 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building Commission
Media release
20 Nov 2017
Thornlie licensed plumbing contractor Ryan James Crutchley (PL7798) has been fined $2,000 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building Commission
Media release
20 Nov 2017
Halls Head licensed plumbing contractor Ian Beckwith (PL6804) has been fined $3,000 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building Commission
Media release
20 Nov 2017
The average cost of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 145.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 November 2017, most Caltex Woolworths, Caltex, Puma, BP and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 25 cpl and 30 cpl). Most 7-...
Consumer Protection
Media release
13 Nov 2017
The Commissioner for Consumer Protection has written to 2,300 people in WA who have possibly purchased Samsung washing machines, now recalled, which may put their lives at risk. It follows exhaustive efforts to maximise the response rate to the 2013 recall of the top loader washing machines which have caused about 200 house fires throughout Australia in recent years. The machines were...
Consumer Protection
Media release
13 Nov 2017
A real estate sales representative has been permanently disqualified from ever holding a certificate of registration in WA and fined $1,500 by the State Administrative Tribunal (SAT) after fabricating multiple purchase offers on four Perth properties. Gayla Currie , who worked for Century 21 Max Comben real estate agency in Morley, was also ordered to pay costs of $1,200 in SAT orders published...
Consumer Protection
Media release
09 Nov 2017
A motor vehicle repairer who breached licensing requirements and failed to comply with conditions set by Consumer Protection has had his certificate cancelled by the State Administrative Tribunal (SAT). Bradley Sabo of Dalwallinu failed to inform Consumer Protection of a criminal conviction, failed to provide a National Police Certificate that is less than three months old contrary to the...
Consumer Protection
Media release
08 Nov 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 143.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 November 2017, most Caltex Woolworths sites are increasing their ULP price to 149.9 cpl (an increase of 30 cpl). Most Puma sites are increasing their ULP price to 147.9 cpl,...
Consumer Protection
Media release
06 Nov 2017

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