Consumer

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Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle the manufacturer will "guarantee" the vehicle, usually for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express warranty' because it is 'expressed',...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
There are a number of places where you can buy a vehicle. Each has advantages and disadvantages. Buying from a dealer Buying a vehicle from a licensed motor vehicle dealer is the safest way and provides some real advantages. The dealer is obliged by law to guarantee that there is no money owing on...
Buying a vehicle
The Code of Practice also places requirements on other businesses that supply fitness services, such as gym, aerobics and aqua aerobics instructors and personal trainers. For all such businesses, false and misleading statements are prohibited in respect to: fees charged all sales advertising...
Gyms
Fitness centres and fitness suppliers must provide information to clients on how to lodge a complaint and are required by the Code of Practice to deal with clients' complaints. If you have a concern or complaint, make a formal complaint to the business in the first instance. They must: Try to...
Gyms
If you want to cancel your membership agreement (after the 48-hour cooling-off period ends) you will need to check the specific details of your agreement to find out the circumstances in which you may end it. Different centres have different policies for ending membership agreements. For example,...
Gyms
You have 48-hours to cancel your membership agreement The cooling-off period means you can cancel your membership agreement, without needing to give a reason, during the 48 hours immediately after both you and the fitness centre signed the agreement. The fitness centre must give you a copy of the...
Gyms
Things to consider before signing a membership agreement Your fitness centre 'membership agreement' is a legally binding contract and must be in writing. You must be given an opportunity to read the agreement and the rules of the fitness centre before you sign up. The centre must also have a copy...
Gyms
Pre-paid membership agreements Under pre-paid membership agreements, you pay the full amount of the membership at the start. Pre-paid arrangements are limited to 12 months payment in advance. Pre-paid agreements can be cheaper than other options. However, if the fitness centre goes out of business...
Gyms

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Publications

Application for building approval certificate
Building Commission
Form – application
14 May 2014
Occupancy permit strata
Building Commission
Form – application
14 May 2014
Application for occupancy permit strata
Building Commission
Form – application
14 May 2014
Occupancy permit
Building Commission
Form – application
08 Mar 2018
Application for occupancy permit
Building Commission
Form – application
14 May 2014
Notice of cessation
Building Commission
Form – application
14 May 2014
Demolition permit
Building Commission
Form – application
14 May 2014
Application for demolition permit
Building Commission
Form – application
14 May 2014
Building permit
Building Commission
Form – application
14 May 2014
Certificate of design compliance
Building Commission
Form – application
14 May 2014

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Announcements

A fire which damaged a rental property in Orelia has sparked concern about the dangers posed by cannabis grow-houses when the power to the home is by-passed. The discovery of more grow-houses in Perth has prompted a renewed warning from Consumer Protection for Perth landlords to be extra vigilant when selecting tenants for their homes, with Western Power also concerned about power safety. About 1...
Consumer Protection
Media release
03 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard We're in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It's not always possible to predict problems that will arise in the marketplace, however in a number of areas there are some obvious pointers we can act on. We call this...
Consumer Protection
Media release
01 Aug 2017
A licensed Maddington motor vehicle dealer and repairer has been fined $30,000 by the Perth Magistrates Court on 28 July 2017 for selling four vehicles that had their odometers wound-back. Mazin Alkiaat , operating as W.A. Auto and Parts , was also ordered to pay costs of $350.35. He pleaded guilty to four charges of making false or misleading representations about the history of the vehicles...
Consumer Protection
Media release
01 Aug 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 130.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 August 2017, most 7-Eleven, BP, Caltex, Caltex Woolworths and Puma sites are increasing their ULP price to 132.9 cpl (increasing between 25 cpl and 28 cpl). Most Coles Express...
Consumer Protection
Media release
31 Jul 2017
iTunes gift cards are being increasingly demanded by scammers as the preferred payment method, with victims being tricked into making purchases worth thousands of dollars. The victims are usually caught up in telco or tax phone scams where they have to pay a certain amount to supposedly help catch someone who has hacked into their computer and accessed their bank account or pay a bogus tax debt...
Consumer Protection
Media release
27 Jul 2017
Consumer Protection is alerting residents in Perth’s eastern suburbs to be aware of a pest controller who is reportedly giving misleading information in order to boost his business. The trader has contacted home owners in the Swan Valley area giving the impression that he is from a government authority, saying that there is an outbreak of European house borers in the area. The caller then...
Consumer Protection
Media release
26 Jul 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 129 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 July 2017, most Caltex sites are increasing their ULP price to 133.9 cpl (an increase of 28 cpl). Most 7-Eleven, Caltex Woolworths, Puma and BP sites are increasing their ULP...
Consumer Protection
Media release
24 Jul 2017
The McGowan Government will regulate Western Australia's $140 million prepaid funeral sector to better protect seniors and their families from fund mismanagement. The Government is developing a mandatory code of practice to give consumers greater consistency, clarity and certainty when investing in prepaid funeral plans - bringing WA into line with other States. Currently the industry is governed...
Consumer Protection
Media release
29 Jun 2017
The McGowan Government today announced amendments to residential caravan park laws to provide extra protections for Western Australians. Changes will be made to the Residential Parks (Long-stay Tenants) Act 2006, which regulates the relationship between park operators and long-stay tenants. This will balance the interests of operators and tenants, and ensure fairer dealings between the parties...
Consumer Protection
Media release
24 Jul 2017
Consumer Protection will conduct specific investigations into retirement village complaints, particularly relating to contracts being offered by operators in WA, to ensure that the rights of retirees are being protected. The special investigation unit of senior investigators and lawyers will expand the Department’s ongoing proactive compliance program which has resulted in recent improvements in...
Consumer Protection
Media release
20 Jul 2017

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