Property industry

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Elective CPD activities must be completed by licensed agents and registered sales representatives each calendar year. In addition to the three mandatory CPD activities , agents and sales representatives must complete at least seven points of elective CPD activities in each calendar year, after the...
Real estate agents and sales representatives
Mandatory activities Each year, participants must obtain ten CPD points. Consumer Protection will review the needs of the industry annually. Mandatory activities are paid for by Consumer Protection*. Participants are required to attend mandatory activities each year that are relevant to their...
Real estate agents and sales representatives
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
Real estate agents and property managers You are required to lodge a security bond as an eTransaction via the BondsOnline system since 1 September 2016. Private lessors Residential bond lodgement, disposal and variation forms can be completed online. You only need to print and sign them before...
Bonds
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
Approved CPD training providers are required to notify Consumer Protection of course attendance electronically using the CPD online system. Please refer to your CPD user guide for user and security information. If your login and/or password details become misplaced or compromised please contact 08...
Settlement agents and conveyancers
Consumer Protection will only grant an exemption in extenuating circumstances. Consumer Protection may exempt you from having to complete part or all of your CPD activities. Where you are granted a partial exemption, your required CPD points will be reduced proportionately. For example, if Consumer...
Settlement agents and conveyancers
The requirements of CPD are prescribed by legislation and all licensees must comply or face a penalty of up to $5000. It is your responsibility to keep track of the CPD activities you have attended. You are encouraged to retain evidence supporting the completion of any core and elective activities...
Settlement agents and conveyancers
CPD activities are divided into two categories: core and elective. CPD core activities Core activities are specified by Consumer Protection and address the latest industry compliance issues, legislative change and work practices. You must complete at least two of the core activities each year. CPD...
Settlement agents and conveyancers

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Publications

Safe Tenancy WA - family and domestic violence changes to renting laws Advice for landlords in Western Australia Rental laws in Western Australia (WA) have previously restricted tenants affected by...
Consumer Protection
Fact sheet
15 Apr 2019
To close this window immediately press Ctrl +W. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au The PDF and below information provides a guide on...
Consumer Protection
Information
10 Dec 2019
To close this window immediately press Ctrl +W. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au This form is for a long-stay tenant/s to give notice of...
Consumer Protection
Form – notification
14 Apr 2019
To close this window immediately press Ctrl +W. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au Form 2 This form is for a tenant/s to give to a...
Consumer Protection
Form – notification
12 Dec 2019
To close this window immediately press Ctrl +W. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au This form will be provided to the lessor as evidence...
Consumer Protection
Form – notification
14 Apr 2019
28 March 2019 Licence renewal reminders – check your inbox not your post box The issue of courtesy renewal reminders for industry licences or registrations by the Commissioner for Consumer Protection...
Consumer Protection
Bulletin
28 Mar 2019
27 March 2019 Licence renewal reminders – check your inbox not your post box The issue of courtesy renewal reminders for industry licences and registrations by the Commissioner for Consumer...
Consumer Protection
Bulletin
20 Feb 2020
18 March 2019 New legislation came in November 2018 that agents will need to be aware of as it affects the responsibilities of sellers on whose behalf you may be acting. All electrical installations...
Consumer Protection
Bulletin
27 Mar 2019
18 March 2019 Family violence tenancy laws coming soon Family violence related changes to Western Australia’s tenancy laws will be implemented soon. Your Compulsory Professional Development training...
Consumer Protection
Bulletin
27 Mar 2019
5 March 2019 Reminder - 2018 audit report deadline approaching! All agents who hold a current triennial certificate and have held or received monies in trust during the 2018 calendar year must lodge...
Consumer Protection
Bulletin
07 Mar 2019

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Announcements

With Acting Commissioner for Consumer Protection David Hillyard The Department of Commerce Bond Administrator figures showed 10 per cent of all residential rental bond lodgements were made late in January this year. A bond is money paid by the tenant and held in trust for the duration of a tenancy. The Residential Tenancies Act 1987 (the Act) requires that bonds must be lodged by the landlord or...
Consumer Protection
Department News
02 Mar 2017
A WA real estate agency and sales representative have been fined $12,000 each as part of State Administrative Tribunal (SAT) disciplinary action by Consumer Protection over dishonest conduct during property sale transactions. Sunrun Nominees Pty Ltd trading as House Real Estate WA and Frank Andrew Torre are subject to orders after contravening the Real Estate and Business Agents Act 1978 and the...
Consumer Protection
Media release
24 Feb 2017
Consumer Protection is seeking public comment as part of a review of the laws covering the licensing and conduct of auctioneers in WA. Currently under the Auction Sales Act, auctioneer licences are issued by local Magistrates Courts with WA Police checks used to determine if applicants are fit and proper people. Acting Commissioner for Consumer Protection David Hillyard said the review will look...
Consumer Protection
Media release
22 Dec 2016
Consumer Protection is planning to take tougher action against real estate agents and private landlords with an increasing number of tenancy bonds being lodged late.
Consumer Protection
Media release
28 Nov 2016
Kalbarri man Peter John Barry Ikin , trading as Cape York Connections , has been successfully prosecuted by the Building Commissioner for carrying out unregistered painting work at eight Mid West properties between December 2013 and June 2015.
Building and Energy
Media release
14 Nov 2016
With Acting Commissioner for Consumer Protection, David Hillyard Tenancy laws in WA are under review in a bid to support victims of family violence who live in rental homes. It’s your chance to have a say because community feedback is now invited. An options paper has been released outlining proposed amendments to the Residential Tenancies Act that are designed to complement the Restraining...
Consumer Protection
Department News
10 Nov 2016
A Morley real estate agency has been reprimanded and fined by the State Administrative Tribunal for failing to comply with laws relating to the operation of trust accounts. Realocate Australia Pty Ltd , trading as Realty Executives , was fined $5,000 and licensee Keith Howes was fined $1,500 after admitting to the breaches. Both were ordered to pay a total of $1,000 in costs. Consumer Protection...
Consumer Protection
Media release
02 Nov 2016
The best way to ensure quality painting and plumbing work, and to make sure only ‘fit and proper’ persons are entering your client’s homes and places of business, is to engage appropriately registered and licensed tradespersons. Painters’ registration requirements Individuals, partnerships and companies that contract with others to provide painting services valued over $1,000 must be registered...
Building and Energy
Department News
01 Nov 2016
Western Australia's tenancy laws are under review to better protect and support victims of family violence in rental properties. Attorney General and Commerce Minister Michael Mischin said an options paper had been released which proposed changes to the Residential Tenancies Act 1987 to complement the Restraining Orders and Related Legislation Amendment (Family Violence) Bill 2016, which was...
Consumer Protection
Media release
28 Oct 2016
A former York real estate agent and his son have been found to have engaged in misleading conduct after a ‘deceitful’ land deal which resulted in a $6 million profit for family members. The State Administrative Tribunal (SAT) has upheld allegations by Consumer Protection against former licensees The King and I Pty Ltd , formerly trading as Colin King Real Estate , and its director Colin Maxwell...
Consumer Protection
Media release
27 Oct 2016

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