If you agree to buy something from a telemarketer you must be given a contract.

The contract must be:

• in writing;
• expressed in plain language, legible and clear;
• delivered within five business days (or longer if you agree), in person, by post or (if you agree) by email . 

The contract must clearly state:

• your cooling-off rights (right of termination);
• the full terms of the agreement;
• the total price payable, or how this will be calculated;
• any postal or delivery charges; and
• contact details for the business.

Contact times

Telemarketers must only contact you within the allowed times.