Contact Consumer Protection
Tel: 1300 30 40 54
See all Consumer Protection office locations
With Acting Commissioner for Consumer Protection, David Hillyard
Paying large amounts of money up front for nothing in return or hiring a tradesperson without a recommendation, or without seeing references or sighting previous good work are some of the mistakes Western Australians regularly make when having work carried out on their homes.
In the last few months we have issued new warnings about individuals and businesses that have been on our radar for a number of years, are consistently complained about and have faced previous legal actions. Despite evidence of their past bad behaviour and Consumer Protection’s advice to exercise caution e.g. at www.commerce.wa.gov.au/consumerprotection or www.commerce.wa.gov.au/undertakings, many consumers tell us they didn’t even think to do a web search before hiring them.
Familiar names that come up repeatedly include:
Consumer Protection strongly recommends you do some internet research for positive or negative information when looking for a tradesperson to help you select someone who is reputable with a track record of good workmanship. It is even better if you can seek recommendations from relatives or friends (this can include your social media connections) or an industry body or association.
Before handing over any money:
Only pay deposits if absolutely necessary. We recommend no more than 10% of the total before work has started or any materials have been supplied. Remember for building contracts above $7,500 it is illegal for more than 6.5% deposit to be taken.
Make sure you get a record of any payment made and ensure that the receipt or invoice has the business details on it.
Under the Australian Consumer Law services must be carried out with due care and skill and in a reasonable amount of time. If you’re having trouble with a tradie and can’t resolve the issue, you can get in touch with Consumer Protection by calling: 1300 30 40 54 or emailing firstname.lastname@example.org. We may refer your case to our colleagues at the Building Commission.