Commissioner's Blog: Is your top loader recalled?
Recalled Samsung top loader washing machines remain in Australian homes, creating a serious fire hazard that puts lives at risk.
We want anyone who has a Samsung top loader to check the model number on the back of the machine above the barcode, and make sure it’s not a recalled machine listed at:
The recalled models, including SW75V9WIP; SW65V9WIP; SW70SPWIP; SW80SPWIP; WA85GWGIP and WA85GWWIP, were manufactured between 2010 and 2013. You may have bought one brand new from the shops 7-10 years ago or second-hand any time in the last decade.
14,483 units were sold in Western Australia and in a progress report released late January 2020, Samsung reported 11,247 units in WA were resolved – meaning they’ve been reworked, exchanged or the consumer has had a refund. That leaves 3,236 outstanding, although we think a number will have been dumped at the tip due to age of the machines.
Affected units have an internal fault where condensation can penetrate an electrical connector causing deterioration which may in turn cause a fire – most recently this happened in Armadale in October 2019 but thankfully no-one was injured. In that instance the consumer was entitled to recover damages from Samsung for consequential loss or damage, suffered as a result of the faulty product.
It’s really important for anyone who finds out they have a recalled washing machine to disconnect it from the power supply immediately, not use it again and contact Samsung on 1800 239 655 for a refund and removal of the machine.
As this is regarded as a major fault, repair is not an option. Affected consumers will get their money back and the supplier should dispose of the dangerous machine.
Recalled machines should not be re-sold, given away for free or placed on the verge for bulk rubbish collection because the aim is to remove any possibility of them being used by people who may not realise that they are dangerous.
Consumers who have any problems securing a refund or having the machine collected should contact Consumer Protection by email firstname.lastname@example.org or call 1300 30 40 54. And for any recalls, look at the Product Safety Australia website www.productsafety.gov.au.
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