Safety alert affects four open-flued gas heaters

A national safety alert has been issued for four open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users.

Building and Energy (formerly EnergySafety) is urging owners of these gas heaters to stop using them immediately.

The safety alert applies to:

  • Regency i31 (purchased after 1 January 2010) supplied by Fireplace Products Australia Pty Ltd.
  • Regency F38 and FG38 supplied by Fireplace Products Australia Pty Ltd – natural gas models only. The F38/FG38 was branded and supplied by Masport prior to 2006.
  • Nectre 2000 (manufactured from 2007) supplied by Glen Dimplex Australia Pty Ltd.
  • Real Flame Pyrotech (manufactured from 2012) also supplied by Glen Dimplex Australia Pty Ltd.

Director of Energy Safety Ken Bowron said testing of open-flued gas space heaters was instigated after a 2017 fatality in Victoria, linked to a Vulcan Heritage open-flued gas space heater, and the subsequent coronial inquest.

“These four models all failed the safety tests. The tests showed that under certain circumstances these heaters produce too much carbon monoxide, which can potentially cause serious health risks,” Mr Bowron said.

“People with these gas heaters in their homes should stop using them immediately and contact the supplier.”

Consumers with the Regency i31, F38 or FG38 should contact Fireplace Products Australia on or phone 1800 860 660. Masport can be contacted at 1300 554 155 in relation to pre-2006 F38 or FG38 models.

Consumers with the Real Flame Pyrotech or the Nectre 2000 should contact Glen Dimplex Australia on or phone 1300 014 389.

The supplier will organise for a qualified gas fitter to carry out a safety check on your heater and will meet the costs of modifications, if required, to prevent the possibility of carbon monoxide poisoning. Owners may have to cover some costs if poor maintenance or other issues unrelated to the modification are identified.

If the heater is spilling dangerous amounts of carbon monoxide or other exhaust gases, it may have to be disconnected until it can be repaired or replaced. Gas fitters should contact the relevant supplier before any checks or rectification work is undertaken.

“Although gas heating is a very efficient way of heating homes, appliances should be used in accordance with the manufacturers’ instructions and in a room with adequate ventilation to ensure the products of combustion are dispersed,” Mr Bowron said.

“Users need to ensure that all gas appliances are serviced at least every two years by a qualified gas fitter. If the appliance is more than 10 years old, it is recommended that it is serviced annually to ensure they operate safely and efficiently.”

For further information on the risks of carbon monoxide and using gas appliances safely visit


Media contact: Sarah Roberts – 0466 409 828 or 

Original images can be provided.


regency_i31.jpg, by CP Media


Regency F38/FG38
Regency F38/FG38, by Fireplace Products Australia


Nectre 2000
Nectre 2000, by Glen Dimplex Australia open flue space heater
Real Flame Pyrotech
Real Flame Pyrotech, by Glen Dimplex Australia open flue space heater










Building and Energy
Media release
12 Mar 2019

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