Consumer Protection has issued advice for customers who are still owed money by student travel agency STA Travel Pty Ltd which has today gone into external administration.

Since the start of the COVID-19 pandemic in March 2020, Consumer Protection has received 27 complaints against STA Travel.  15 consumers received full or partial refunds, 7 received credits and the remaining five were not able to be resolved.

Consumers still waiting to receive refunds or who hold credits will need to lodge a claim as a creditor with the appointed administrators, Mr Jason Tracy and Mr Tim Norman Bryce of Deloitte. The contact email is statravel@deloitte.com.au.

Those who paid by credit card but did not receive any travel services, should consider contacting their credit card provider and requesting a chargeback.

Information related to travel affected by COVID-19 is available on the Consumer Protection website. Enquiries can be made by email consumer@demirs.wa.gov.au or by calling 1300 30 40 54 during office hours.

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Media Contact: Alan Hynd, (08) 6552 9248 / 0429 078 791 / alan.hynd@demirs.wa.gov.au