Announcements

Showing 1 - 25 of 953 results
A Nedlands catering company and its Director have been ordered by the Perth Magistrates Court to pay more than $20,000 in fines, costs and consumer compensation after failing to turn up at a wedding reception and botching a birthday celebration. Eat Street Enterprises Pty Ltd , trading as Ole Paella Catering, and sole Director Bradley John Lamb were fined $3,500 each for breaching the Australian...
Consumer Protection
Media release
18 Sep 2020
If you’ve got a spare room or investment property, you may be considering advertising the space for short-term renting to make some extra money. Or perhaps you’re a local travelling across WA, who’s on the look-out for somewhere to stay that’s different to what’s on offer from traditional accommodation providers. Whatever your motivation, it’s clear that Western Australia’s short-term rental...
Consumer Protection
Media release
17 Sep 2020
A Highgate business has been ordered to pay almost $11,000 in fines, costs and compensation after failing to lodge or return the bond money for three Leederville units. Newblack Nominees Pty Ltd , trading as Verandah Apartments , did not have a representative at Perth Magistrates Court on 4 September 2020 when it was sentenced for three breaches of the Residential Tenancies Act 1987 , which...
Consumer Protection
Media release
17 Sep 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 27 cents per litre (cpl) to 131.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 16 September 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, BP and Coles Express hiking by between 40-41 cpl up to 143.9...
Consumer Protection
Media release
15 Sep 2020
Many people worry about leaving their family with a large debt when they depart this world, so the option of paying for your funeral upfront before you need it has become increasingly popular in recent years. So popular in fact, there is currently estimated to be around $170 million in pre-paid funeral funds invested by funeral organisers in Western Australia awaiting the day they’re needed. WA’s...
Consumer Protection
Media release
10 Sep 2020
Key points Emergency period under Residential Tenancies (COVID-19 Response) Act 2020 extended to March 28, 2021 New Landlord Hotline phone advisory service available Rent relief grant and mandatory conciliation to continue The State Government will extend the moratorium on rent increases and other provisions until March 28, 2021 in an effort to preserve stability and certainty in the rental...
Consumer Protection
Media release
10 Sep 2020
Key points Emergency period under the Commercial Tenancies (COVID-19 Response) Act 2020 to be extended for six months Ongoing support for small commercial tenants experiencing COVID-19 hardship Small Business Commissioner and the State Administrative Tribunal will continue to offer free dispute resolution services during the emergency period The State Government is extending the emergency period...
Consumer Protection
Media release
10 Sep 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 28 cents per litre (cpl) to 132.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 9 September 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 41 cpl up to 145.9 cpl; Caltex Woolworths, BP...
Consumer Protection
Media release
08 Sep 2020
Regional Express Airlines Limited (Rex) has agreed to review its refund policies and procedures to ensure ongoing compliance with the Australian Consumer Law (ACL) when flights are cancelled or delayed, as part of an enforceable undertaking agreed between Consumer Protection and Rex. The airline has agreed to modify some terms and conditions on its website that had the potential to mislead...
Consumer Protection
Media release
03 Sep 2020
With their ornate design and intricate mosaic patterns, it’s hardly surprising that Turkish-style lamps are a popular decorative feature in many Western Australian homes. But just because they are beautiful, it’s important to remember that lamps are an electrical item that can pose a serious safety risk if they haven’t been approved for sale in Australia. Our colleagues at Building and Energy –...
Consumer Protection
Media release
03 Sep 2020
Members of Perth’s Chinese community have lost more than $175,000 so far this year to phone scams after they were threatened with arrest or deportation unless they paid fees. There have been 17 reports from people who have been targeted by the scammers this year, with four victims claiming to have lost individual amounts of $30,000; $13,800; $71,500 and $60,000. In the latest case, the victim...
Consumer Protection
Media release
01 Sep 2020
The average price of regular unleaded petrol (ULP) is set to increase by 29 cents per litre (cpl) to 133.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 2 September 2020, most branded retailers are hiking their ULP price: Caltex Woolworths and Coles Express hiking by 41-43 cpl up to 145.9 cpl; BP up to 144...
Consumer Protection
Media release
01 Sep 2020
A new mandatory code of practice for Western Australia's prepaid funeral industry has been approved by the McGowan Government that aims to safeguard the estimated $170 million being held to pay for future funerals. The new code, which comes into effect on March 1, 2021, will ensure that the funds will be managed within secure investments under the name of the client until they are required...
Consumer Protection
Media release
31 Aug 2020
A motor vehicle dealer who sold on consignment has been disqualified from holding a licence for eight years, starting from 19 November 2020, after being convicted of deceiving owners about the sale price and failing to comply with laws relating to consignment sales. The State Administrative Tribunal (SAT) endorsed the Commissioner for Consumer Protection’s view that Mr Zeljko Grujin , the former...
Consumer Protection
Media release
27 Aug 2020
Fortune tellers have been gazing into crystal balls for centuries and remain a popular destination for people seeking guidance in their lives today. While many clairvoyants conduct their business with little controversy, in recent months Consumer Protection has become aware that scammers offering ‘psychic’ readings are ramping up efforts to extract money from unsuspecting shoppers at suburban...
Consumer Protection
Media release
27 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 30 cents per litre (cpl) to 134.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 26 August 2020, most branded retailers are hiking their ULP price: Caltex and Coles Express hiking by 41-42 cpl up to 145.9 cpl; Caltex Woolworths...
Consumer Protection
Media release
25 Aug 2020
Consumer Protection has issued advice for customers who are still owed money by student travel agency STA Travel Pty Ltd which has today gone into external administration. Since the start of the COVID-19 pandemic in March 2020, Consumer Protection has received 27 complaints against STA Travel. 15 consumers received full or partial refunds, 7 received credits and the remaining five were not able...
Consumer Protection
Media release
21 Aug 2020
The way we shop may have changed forever following the COVID-19 coronavirus pandemic. Life in lockdown meant cash transactions plummeted in favour of a number of contactless payment methods, including buy-now, pay-later schemes. Often described as the ‘modern-day lay-by’, buy-now, pay-later arrangements allow you to receive goods and then pay off the amount in instalments further down the track...
Consumer Protection
Media release
20 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 19 August 2020, branded retailers are hiking their ULP price: Coles Express hiking by up to 41 cpl up to 145.9 cpl; Caltex and Caltex Woolworths up...
Consumer Protection
Media release
18 Aug 2020
Consumer Protection has issued advice for customers of Aussie Sheds Albany affected by the bankruptcy of its sole proprietor Armand Javellana . The business closed this week after taking payments from consumers for the construction of sheds but has failed to supply the materials or complete the work. So far 38 consumers have reported paying a total of almost $500,000 for work yet to be commenced...
Consumer Protection
Media release
13 Aug 2020
Consumers seeking the services of a patio installer are warned to beware of a man who advertises via Facebook Marketplace. Nicholas (Nick) Kay of Forrestdale, trading as Better Priced Patios (unregistered) , has taken deposits totalling $18,120 from eight people since October 2019 for the construction of seven patios and a carport, but has failed to carry out the work or provide any refunds. The...
Consumer Protection
Media release
13 Aug 2020
There’s a lot to like about demonstrator vehicles – they’re practically new cars with very few kilometres that sell for cheaper prices than you’d otherwise pay for a genuine new motor. Another bonus is that clock only starts ticking on the time aspect of the manufacturer’s warranty (e.g. 5-years) on the date of purchase by a consumer and not while it’s in the dealership’s possession. Conversely,...
Consumer Protection
Media release
13 Aug 2020
Consumer Protection has launched a period of community and industry consultation with the view of determining whether the regulation of tow truck businesses and those working in the tow truck industry in WA is required. This consultation is prompted by community concerns about the conduct of some tow truck operators and reports of unscrupulous tactics being used to gain business from consumers...
Consumer Protection
Media release
11 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 12 August 2020, most branded retailers are hiking their ULP price: Caltex Woolworths and Coles Express hiking by between 40 and 42 cpl up to 143.9...
Consumer Protection
Media release
11 Aug 2020
Consumer Protection is warning consumers about an Albany shed seller who appears to have accepted a large amount of money in deposits and full payments but has failed to deliver. In the past week, Consumer Protection has received 19 complaints against Armand Javellana , trading as Aussie Sheds Albany , from customers who claim to have paid a total of $226,000 but construction of their sheds is...
Consumer Protection
Media release
10 Aug 2020

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