Announcements

Showing 1 - 25 of 932 results
The average price of regular unleaded petrol (ULP) is set to increase by over 15 cents per litre (cpl) to 115.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 1 April 2020, most branded retailers are hiking their ULP price - Caltex hiking by 33 cpl to 129.9 cpl, BP to 126.9 cpl, 7-Eleven to 125.9 cpl,...
Consumer Protection
Media release
31 Mar 2020
The spread of COVID-19 coronavirus around the world has created a worrying and confusing time for many - holidaymakers are wondering about cancelling trips abroad, while panic-buying has even turned the weekly grocery shop into a daunting task. Concerned consumers have come to us with numerous enquiries about their rights, so we thought it timely to release a list of Frequently Asked Questions...
Consumer Protection
Media release
26 Mar 2020
The COVID-19 coronavirus Consumer Protection FAQ page provides detailed information on a range of situations arising from the impact of the COVID-19 coronavirus. It covers common questions relating to shop opening times, event tickets, travel, housing and accommodation. The information is relevant to consumers, shop owners, event organisers, tenants and lessors/landlords.
Consumer Protection
Alert
25 Mar 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 13 cents per litre (cpl) to 125 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 25 March 2020, most branded retailers are hiking their ULP price - Caltex hiking by 33 cpl to 137.9 cpl, 7-Eleven to 135.9 cpl, Caltex Woolworths and...
Consumer Protection
Media release
24 Mar 2020
A real estate sales representative who was convicted of extortion, assault and perverting the course of justice and then failed to inform Consumer Protection has been banned from working in the industry for 10 years by the State Administrative Tribunal. James Steven Mitsopoulos was deemed to be unfit to hold a certificate of registration which was cancelled. He was first registered in October...
Consumer Protection
Media release
23 Mar 2020
Consumer Protection is warning Western Australians to get health information and advice about COVID-19 coronavirus from official and reliable sources, and not be fooled by misinformation circulating in the community, primarily via social media. A variety of fake cures and prevention tips are being promoted including gargling with salt water, drinking extraordinary amounts of water or certain...
Consumer Protection
Media release
19 Mar 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 13 cents per litre (cpl) to 133.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 March 2020, most branded retailers are hiking their ULP price - 7-Eleven hiking by 28.8 cpl to 143.7 cpl, Caltex to 141.9 cpl, BP to 139.9 cpl,...
Consumer Protection
Media release
17 Mar 2020
Vulnerable Western Australians, particularly pensioners, the elderly and people with disabilities, will be able to visit their local Coles and Woolworths stores an hour early from tomorrow, with an extended trading permit to be granted by the Commissioner for Consumer Protection this afternoon. The temporary extension of trading hours is one of the measures included in the McGowan Government's...
Consumer Protection
Media release
17 Mar 2020
Recalled Samsung top loader washing machines remain in Australian homes, creating a serious fire hazard that puts lives at risk. We want anyone who has a Samsung top loader to check the model number on the back of the machine above the barcode, and make sure it’s not a recalled machine listed at: www.samsung.com/au/washingmachinerecall . The recalled models, including SW75V9WIP; SW65V9WIP;...
Consumer Protection
Media release
12 Mar 2020
A major international company with an office in Perth is facing a $30 million ransom demand from cyber criminals who locked its computer system in Australia, resulting in a partial interruption to online trading for a short period of time. A company official has assured Consumer Protection that the personal data of clients has not been compromised and, after a brief system outage, the company is...
Consumer Protection
Media release
10 Mar 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 12 cents per litre (cpl) to 139.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 March 2020, most branded retailers are hiking their ULP price - 7-Eleven hiking by 29.8 cpl to 149.7 cpl, Caltex to 148.9 cpl, Puma to 147.7 cpl...
Consumer Protection
Media release
10 Mar 2020
With Commissioner for Consumer Protection Lanie Chopping After recent cyclones and storms there will be many Western Australians who have been cleaning-up and are now looking to fix property damage, such as roof or fence repairs. Although we haven’t had any reports of travelling conmen or unlicensed traders, we know the calm after the storm is often when they go door-to-door, offering cheap deals...
Consumer Protection
Media release
06 Mar 2020
With Commissioner for Consumer Protection Lanie Chopping When it comes to email scams, many of us think of unsolicited and badly-spelt requests for money landing in our inboxes from dodgy email accounts. But the reality is that email scams are now so sophisticated and believable they’re almost impossible to tell apart from the real thing. One such ruse is the payment redirection or ‘man in the...
Consumer Protection
Media release
06 Mar 2020
Concert-goers are being warned to avoid paying for tickets via PayPal using the ‘friends and family’ function, as these transactions are not covered by the financial service’s buyer protection policy. The warning comes as Consumer Protection has received numerous complaints from Western Australians unable to retrieve their money after using this function to transfer funds to scammers posing as...
Consumer Protection
Media release
05 Mar 2020
Legislation is currently before the WA Parliament that aims to bring the new Costco fuel outlet at Perth Airport under the FuelWatch umbrella. Currently, the Petroleum Products Pricing Act 1983 (WA) does not cover fuel sales when there is an existing agreement between the customer and the fuel retailer, including member-based schemes such as Costco. When passed by Parliament, the new laws will...
Consumer Protection
Media release
04 Mar 2020
The average price of regular unleaded petrol (ULP) is set to increase by 11 cents per litre (cpl) to 141.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 4 March 2020, most branded retailers are hiking their ULP price - Caltex hiking by 26 cpl to 149.9 cpl and Caltex Woolworths, Puma and 7-Eleven to 149.7...
Consumer Protection
Media release
03 Mar 2020
With Commissioner for Consumer Protection, Lanie Chopping Perth’s rental prices have flat-lined for almost three years, but there are strong indications the market could be resuscitated in 2020. According to REIWA, the number of rental listings fell nine per cent in the last three months of 2019 – helping to nudge down the vacancy rate to 2.4 per cent and resulting in increased competition among...
Consumer Protection
Media release
28 Feb 2020
Wild weather across Western Australia has prompted Consumer Protection to issue advice to landlords and tenants about their rights and responsibilities when a rental property is damaged. Landlords and tenants are urged to make contact early and maintain open communication in the aftermath of extreme weather events such as storms, cyclones and flooding. Commissioner for Consumer Protection Lanie...
Consumer Protection
Media release
28 Feb 2020
The private landlord of a Warnbro property has been fined $10,000 for failing to lodge two security bonds with the bond administrator and not providing the tenants with prescribed information and property condition reports. Christina Maria Cramphorn of Warnbro was convicted in her absence on 21 February 2020 in the Rockingham Magistrates court. She was also ordered to pay $557.50 in costs. The...
Consumer Protection
Media release
27 Feb 2020
Failing to lodge bonds on time and inaccurate record-keeping has resulted in a Karratha real estate agent being ordered to pay $24,069 in fines and costs by the Perth Magistrates Court. Peard Real Estate Karratha collected bonds from six tenants in the Karratha region between September 2017 and January 2018, but failed to lodge them within 14 days as required by the Residential Tenancies Act. The...
Consumer Protection
Media release
26 Feb 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 11 cents per litre (cpl) to 142.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 26 February 2020, most branded retailers are hiking their ULP price - Caltex hiking by 31 cpl to 155.9 cpl, 7-Eleven to 149.9 cpl, and Caltex...
Consumer Protection
Media release
25 Feb 2020
With ANZAC Day occurring on a weekend this year, shoppers and retailers are to be reminded that all general retail shops must remain closed on Saturday 25 April 2020. The reminder comes as the State Government approves an additional four hours of trading for general retail shops in the Perth metropolitan area on the Labour Day, Easter Monday and the additional ANZAC Day public holiday. Larger...
Consumer Protection
Media release
21 Feb 2020
With Commissioner for Consumer Protection Lanie Chopping Are you looking to buy white goods, electrical items or a new car in the near future? Chances are you’ll be offered an extended warranty by the salesperson but you need to think twice before saying “yes” because you could be wasting your money. In Australia, things we buy from a business come with a number of automatic guarantees due to our...
Consumer Protection
Media release
21 Feb 2020
A cement business owner has been fined $4,500 by the Busselton Magistrates Court and ordered to pay $3,000 in compensation to three of his clients after pleading guilty to accepting deposit payments but failing to deliver the goods or services. Jamie Douglas Bishop of Busselton was trading as Busselton Cement Products when the breaches of the Australian Consumer Law occurred in 2016 and 2017. The...
Consumer Protection
Media release
18 Feb 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 11 cents per litre (cpl) to 143.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 19 February 2020, most branded retailers are hiking their ULP price - Caltex hiking by 30 cpl to 155.9 cpl, Caltex Woolworths to 153.7 cpl, 7-Eleven...
Consumer Protection
Media release
18 Feb 2020

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