Announcements

Showing 1 - 25 of 919 results
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 30 November 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 201.4 cpl. Coles Express hiking by up to 46 cpl up to 209.9 cpl; Ampol and EG Ampol up to 205.9 cpl; BP up to 203...
Consumer Protection
Media release
29 Nov 2022
Critical warning when using rechargeable batteries Number of fires caused by lithium-ion batteries rising sharply Think twice before buying rechargeable devices without original charger Take charge of your safety. That is the message for everyone buying or receiving a lithium-ion powered gift this Christmas. Consumer Protection is warning that lithium-ion battery chargers, and the way they are...
Consumer Protection
Media release
28 Nov 2022
Christmas is an exciting and magical time of year but the lead up to the big day can often be chaotic and stressful. With online shopping scams and delivery delays, Western Australian shoppers are urged to get on top of their Christmas shopping early to avoid disappointment. Online shopping is an easy and convenient choice to buy Christmas gifts, but Western Australian shoppers should be aware of...
Consumer Protection
Media release
25 Nov 2022
Agency and supervisor fined $7,000 each for failing their legal obligations Sales rep fined $2,000 after working for nine months without registration Reminder to real estate industry to be aware of their duties under the law A North Perth real estate agency, its supervisor and an unregistered sales representative have been fined a total of $16,000 by the State Administrative Tribunal (SAT) as a...
Consumer Protection
Media release
22 Nov 2022
National and state consumer laws will be consistent with automatic updates WA parliament has the option not to adopt changes if any concerns Amendments will benefit WA consumers and businesses National changes to consumer laws will be more easily and more quickly reflected in state laws with a new mechanism now being adopted. WA consumers and businesses will benefit greatly from the amendments to...
Consumer Protection
Media release
21 Nov 2022
Statutory Review will assess effectiveness of the special family and domestic violence provisions in tenancy laws Community consultation will determine if laws need fine-tuning Consultation begins with the 16 Days in WA campaign to end violence against women getting underway later this week Special provisions in tenancy laws aimed at helping renters in situations of family and domestic violence (...
Consumer Protection
Media release
20 Nov 2022
When you hire a tradesperson to undertake a home renovation or maintenance job, they might ask for a deposit upfront to confirm the booking or cover any materials they need to order. While tradespeople are legally allowed to ask for deposits, there are a few things we want consumers to know before paying them. A common issue reported to Consumer Protection is traders who demand large deposits –...
Consumer Protection
Media release
17 Nov 2022
Warning for children to avoid riding quad bikes during upcoming summer holidays Over a third of child drowning deaths in 2021-22 occurred in a swimming pool Portable pools, trampolines and gifts containing button batteries are other hazards As the weather heats up, many families are looking forward to spending more time outdoors and around water. Consumer Protection wants to help keep children...
Consumer Protection
Media release
15 Nov 2022
Funeral pricing will be publicly available to enable easy comparisons Grieving family and friends will know the total cost before a funeral is held Unscrupulous sales practices will be stamped out to stop overcharging New regulations are now in place that will result in funeral costs being clearer and making it easier for those grieving to make informed decisions at a difficult time. Funeral...
Consumer Protection
Media release
15 Nov 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 16 November 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 201.4 cpl. Coles Express hiking by up to 39 cpl up to 214.9 cpl; Ampol and Caltex/Puma up to 213.9 cpl; BP up to...
Consumer Protection
Media release
15 Nov 2022
Australians are losing more money to scams than ever before, so taking a moment to consider whether there might be a scammer behind the next random phone call, text message or email you receive has never been so important. Empowering consumers to learn how to spot a scam is the focus of this year’s Scams Awareness Week (7-11 November 2022), hosted by the Australian Competition and Consumer...
Consumer Protection
Media release
10 Nov 2022
Online shoppers urged to be vigilant as scammers expected to be active An additional 37 trading hours approved to make Christmas and Australia Day shopping more convenient 57 extra hours of trading between Labour Day in March this year and Australia Day next year Western Australian shoppers are being urged by the State Government to be cyber safe this Christmas by being vigilant to scams while...
Consumer Protection
Media release
10 Nov 2022
Being offered an extended warranty by a salesperson on new cars, whitegoods or electronics may be a familiar scenario to many shoppers, but it could be a waste of your money if you buy one. This is because the products we buy automatically come with a number of guarantees under our consumer laws, including a requirement that they be of acceptable quality and last a reasonable amount of time,...
Consumer Protection
Media release
04 Nov 2022
Serious concerns about tree lopper’s unethical and illegal business practices Demanding cash payment in full upfront and no receipt a warning sign Don’t deal with this rogue tree lopper with long history of bad behaviour Consumer Protection is issuing yet another public warning about the bad behaviour of a dodgy Perth tree lopper who has been the subject of numerous warnings and prosecution...
Consumer Protection
Media release
03 Nov 2022
High number of complaints and enquiries about extended warranties on new cars Similar issues reported on new whitegoods and electronics Shoppers reminded that guarantees under Australian Consumer Law are free As the busy Christmas shopping period approaches, Consumer Protection is urging Western Australians to avoid buying extended warranties on new products such as cars, whitegoods and...
Consumer Protection
Media release
01 Nov 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 2 November 2022), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl) to 198.5 cpl. Puma/Caltex and Ampol hiking by between 35-45 cpl up to 214.9 cpl; Coles Express, EG Ampol, 7-Eleven and...
Consumer Protection
Media release
01 Nov 2022
Times are tough for many Western Australians right now, so lots of households will be looking at ways to manage their rising living costs and keep on top of bills. To help consumers manage their living expenses, the Australian Securities and Investment Commission’s (ASIC) Moneysmart service has developed a cost of living ‘hub’ on its website. The hub contains information to help consumers make a...
Consumer Protection
Media release
26 Oct 2022
Exploding gunpowder used in a cap gun causes serious hand injury High Wycombe boy is being treated for second degree burns General warning about Halloween novelty items that may pose hazards Consumer Protection is investigating a Halloween-related incident involving exploding gunpowder that has caused a serious injury to a Perth boy’s hand. The 11 year old boy was opening a packet of ring caps to...
Consumer Protection
Media release
22 Oct 2022
WA losses to the shipping container scam escalate to $375,000 so far this year Fake websites selling containers are promoted via online classified ad sites Sharp increase in losses alarms Consumer Protection, another warning issued Losses to shipping container scams in WA have escalated to a total of $375,000 so far this year, prompting a renewed urgent warning. WA ScamNet at Consumer Protection...
Consumer Protection
Media release
20 Oct 2022
As living costs rise, many tenants may find themselves in a difficult financial position and struggle to pay rent. We urge tenants who miss (or expect to miss) a rental payment to explain their situation to their landlord or real estate agent as soon as possible to hopefully avoid stressful breach notices, potential court action and even eviction. A landlord might agree to a rent reduction for a...
Consumer Protection
Media release
20 Oct 2022
60 complaints received from unhappy and concerned Perth consumers Issues include excessive pricing, misleading advice and poor quality of work Seek out multiple quotes and check the person is licensed to do the work Consumers are being cautioned by Consumer Protection and Building and Energy to make a wise choice when engaging plumbing services, with a high number of complaints and enquiries...
Building and Energy / Consumer Protection
Media release
18 Oct 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 19 October 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents per litre (cpl) to 198.4 cpl. EG Ampol/Caltex Woolworths hiking by up to 42 cpl up to 213.9 cpl; Coles Express, 7-Eleven, BP, Puma/...
Consumer Protection
Media release
18 Oct 2022
Airline passengers continue to feel the impacts from the COVID-19 pandemic, even though the pandemic has eased off. Travel-related complaints to Consumer Protection more than tripled in 2021-22, compared to 2018-19 and we continue to receive complaints that are related to travel interruptions. The majority of complaints (257 or 61 per cent) relate to flights, with many airline passengers telling...
Consumer Protection
Media release
13 Oct 2022
Concern that consumers are paying for freely available services and information Fee-charging consumer and tenant advocates are advertising on social media $5 million in redress achieved mostly in areas of retail, travel and motor vehicles WA consumers who pay for complaint conciliation services promoted by people via social media pages and advertisements are paying for a service that is available...
Consumer Protection
Media release
13 Oct 2022
As WA’s rental market tightens and living costs rise, more renters may be considering taking on a house-mate to relieve some of the pressure. Before heading into a shared tenancy, it is important for everyone to understand the arrangement they have signed up to, as the law applies differently depending on whether it’s a co-tenancy or a rooming arrangement, and also if you are sub-letting. In co-...
Consumer Protection
Media release
06 Oct 2022

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