Announcements

Showing 1 - 25 of 933 results
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 26 January 2022), the average price of regular unleaded petrol (ULP) will increase by 27 cents...
Consumer Protection
Media release
25 Jan 2022
When deciding how much to pay for a second-hand car, top of mind may be the number of kilometres the vehicle has already travelled. Your first step may be to check the vehicle’s odometer reading, however a recent court case has illustrated why investigating further could be a smart move. Late last year, a Ballajura motor vehicle repairer was fined $8,500 by the Perth Magistrate’s Court for...
Consumer Protection
Media release
20 Jan 2022
Consumer caution urged over unapproved testing kits being sold mostly online Fake websites stealing consumers’ money and failing to supply Buy only TGA-approved self-testing kits from reliable suppliers A precautionary warning for consumers to be on the look-out for dodgy sellers of COVID-19 rapid antigen test (RAT) kits now that they are cleared for sale in WA. Consumer Protection advises that...
Consumer Protection
Media release
19 Jan 2022
While Christmas is a time of giving, post-Christmas is when some consumers think about returning faulty or unwanted gifts. Whether a retailer will accept a returned item could depend on your reason for returning it. If a product is faulty or not fit for its intended purpose then the retailer is obliged under the Australian Consumer Law (ACL) to offer you a remedy in the form of a repair,...
Consumer Protection
Media release
13 Jan 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 12 January 2022), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
11 Jan 2022
Western Australians are being reminded about the dangers of portable pools during an annual national campaign involving consumer protection agencies, product safety regulators and the Royal Life Saving Society – Australia. The ‘Don’t Duck Out, Make It SAFE’ initiative takes place each year because on average one child dies from drowning in a portable pool annually, with other kids needing...
Consumer Protection
Media release
06 Jan 2022
$8,500 total fine for reducing odometer reading by half prior to sale Vehicle offered for sale on Facebook and then sold to his employer, a car yard Behaviour described as gross dishonesty perpetrated on unsuspecting consumers A Ballajura motor vehicle repairer who wound back the odometer reading of a vehicle by about 60,000 kilometres and then sold it to his employer has been fined a total of $8...
Consumer Protection
Media release
05 Jan 2022
‘Exercising more’ is a popular New Year’s resolution, so if you’re thinking about signing-up to a gym or fitness class in 2022, it’s worth knowing that things might be a little different to the last time you joined. This is because six months ago, on 1 July 2021, the rules governing WA’s fitness industry changed to provide better protection for consumers and to capture a wider range of providers...
Consumer Protection
Media release
04 Jan 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 29 December 2021), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
28 Dec 2021
Alwyn Healy banned permanently from retail sales in the WA aircon industry Supreme Court finds he breached an enforceable undertaking signed in 2015 Compensation order to repay $10,500 to two recent customers The Supreme Court has made a permanent order for a Tapping salesman to never again be involved in retail air conditioning sales to WA consumers as a result of further legal action taken by...
Consumer Protection
Media release
24 Dec 2021
Christmas is a time when many people want to give back to their community with a donation to charity, but before opening your own wallet it is important to ensure your chosen cause is a legitimate one. So far this year, there have been nearly 800 reports and more than $172,000 in losses across Australia to scammers posing as charitable organisations, according to the Australian Competition and...
Consumer Protection
Media release
23 Dec 2021
An un-staffed Forrestfield petrol station has been named by FuelWatch as the cheapest non-membership petrol outlet in the Perth metropolitan area for 2021. FastFuel 24/7 offered an average price for unleaded petrol (ULP) of 131.8 cents per litre (cpl) during the year with Vibe Morley coming a close second with 132.2 cpl and Liberty Calista third with 134.8 cpl. Costco at Perth Airport is on top...
Consumer Protection
Media release
22 Dec 2021
Tragically, on average one child dies from portable pool-related drowning each year in Australia and other kids need hospital treatment and may be left with severe brain injuries.
Consumer Protection
Media release
20 Dec 2021
Electric scooters and skateboards will likely appear on many Christmas wish-lists this year, given the growing popularity of these eRideable devices and others like them in recent years. To avoid disappointment when shopping for eRideables, it is important to be across the new rules that are now in effect covering how they can be used. One of the key changes implemented by the Road Safety...
Consumer Protection
Media release
16 Dec 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle.
Consumer Protection
Media release
14 Dec 2021
Consumer Protection is receiving numerous reports of sub-standard rental properties being leased to WA tenants from some private landlords.
Consumer Protection
Media release
09 Dec 2021
Anyone who’s tried to cancel a contract to buy a new or used car may recall being slugged with a fee from the dealer for pulling out of the deal. Known as ‘pre-estimated liquidated damages’, the fee is supposed to be a true reflection of actual costs incurred by the dealership as a result of the transaction falling through, such as vehicle licensing costs, special accessories that may have been...
Consumer Protection
Media release
09 Dec 2021
Consumer Protection is urging shoppers to consider the new rules covering the use of electric rideable devices (eRideables) that are now in effect before deciding to purchase.
Consumer Protection
Media release
06 Dec 2021
Caravan holidays are experiencing a resurgence in Western Australia, as ongoing travel restrictions have convinced us to spend more time exploring our own backyard. If you’ve recently purchased a new recreational vehicle, hopefully you were able to hit the open-road with minimal fuss. But if not, you’re being urged to provide feedback on possible consumer law issues in the industry. Consumer...
Consumer Protection
Media release
02 Dec 2021
DIY car repairs, popular during the summer break, can be dangerous Pool rules in place to ensure correct barriers for children’s safety Electrical safety tips for lighting up the Christmas tree and decorations While the summer holidays are often a time for relaxation and recreation, many Australians also take the opportunity to work on their cars, utes or other vehicles at home. Consumer...
Consumer Protection
Media release
02 Dec 2021
Maximum damages claim for cancellations reduced from 15 to five per cent Dealers warned to only charge for realistic costs of contract cancellation Consumers urged to be sure of purchase as cancellation can be costly The maximum amount motor vehicle dealers in WA can charge a consumer who cancels a purchase contract will be reduced to five per cent of the contract’s value from 1 January 2022...
Consumer Protection
Media release
30 Nov 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 December 2021), the average price of regular unleaded petrol (ULP) will increase by 29 cents...
Consumer Protection
Media release
30 Nov 2021
Reports of landlords and agents flouting laws with unannounced visits Warning for owners and agents to follow the legal procedures for visits Tenants urged to lodge complaints against offending landlords and agents Consumer Protection is concerned about reports of private landlords and property managers carrying out surprise visits on their tenants, calling on them to comply with their legal...
Consumer Protection
Media release
25 Nov 2021
Christmas may be a time for giving, but there’s one type of person you wouldn’t want to reward with a free gift this festive season – a scammer. Unfortunately that has been the outcome for about 200 Western Australians so far in 2021, who reported to WA ScamNet that they had been tricked out of almost $700,000 while shopping online. The fake websites and social media pages have pretended to sell...
Consumer Protection
Media release
25 Nov 2021
With the busy shopping season upon us, there’s no doubt that gift cards or vouchers can be an easy present idea for those hard-to-please friends and family members. While we believe that gifting cash is ultimately a safer option, if you are planning to buy a gift card this festive season, don’t forget that the national rules have changed to give the recipient at least three years to use it. The...
Consumer Protection
Media release
18 Nov 2021

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