Announcements

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A solar company has been fined a total of $15,000 by the Midland Magistrates Court for breaking laws relating to the rights of consumers to a cooling off period and for making a false or misleading representation on promotional leaflets. Polaris Solar Pty Ltd (in liquidation) was convicted on 16 November 2015 of committing four offences against the Australian Consumer Law (ACL) for failing to...
Consumer Protection
Media release
17 Nov 2015
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 131.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 November 2015, most Coles Express sites are increasing their ULP prices to 139.9 cpl, most sites increasing by 20 cpl. The majority of BP, Caltex and Caltex Woolworths sites...
Consumer Protection
Media release
16 Nov 2015
With Acting Consumer Protection Commissioner Gary Newcombe Due to their popularity at Halloween-time, I recently used my weekly Community News column to remind consumers to have their eyes open to the potential safety risk posed by short-term wear lenses that allow you to change your eye colour temporarily, or to display a fun pattern over your iris. This week a Facebook post by a mum in the UK,...
Consumer Protection
Department News
10 Nov 2015
With Acting Consumer Protection Commissioner Gary Newcombe When you think of Consumer Protection you might associate the agency with helping people who have bought products or services, however tenancy is a big part of what we do. Recently, a landlord who spent tenants’ security bonds, harassed a tenant and took too much rent money up front, was fined $24,000 after we prosecuted him. 37-year-old...
Consumer Protection
Department News
09 Nov 2015
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 131.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 November 2015, most Coles Express sites are increasing their ULP prices to 137.9 cpl, most sites increasing by 25 cpl. The majority of BP, Caltex, Caltex Woolworths and Puma...
Consumer Protection
Media release
09 Nov 2015
An unlicensed motor vehicle dealer who was fined $20,000 and ordered to pay costs of $563 by the Armadale Magistrates Court about three months ago has had his fine reduced to $12,000 and costs increased to $1,058.10 this week. 23-year-old Joshua Robert Clifford WAYNE, currently of Roleystone, had purchased 59 vehicles and sold 50 from July 2013 to March 2015 without having a licence as required...
Consumer Protection
Media release
06 Nov 2015
Feedback is being sought on various options for changes to the laws regulating the buying, selling and repair of motor vehicles in Western Australia. Acting Commissioner for Consumer Protection Gary Newcombe is encouraging consumers and anyone involved in the industry to have their say through a consultation paper released today (Friday 6 November 2015). “With more than two million motor vehicles...
Consumer Protection
Media release
06 Nov 2015
WA consumers who signed up to rent-to-buy property deals will receive a total of $70,000 compensation as settlement of Supreme Court action taken by Consumer Protection against the promoters of the scheme. The compensation will go to three groups of consumers who agreed to take part in rent-to-buy property deals promoted by Presto Property Solutions Pty Ltd and its Director Ms Rowan Amanda Lines...
Consumer Protection
Media release
05 Nov 2015
The average cost of unleaded petrol is set to increase by 17 cents per litre (cpl) to 131.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 November 2015, most Coles Express sites are increasing their ULP price by 27 cpl, to 139.9 cpl. The majority of Puma sites are increasing their ULP price to 137.9 cpl, most BP sites...
Consumer Protection
Media release
02 Nov 2015
WA consumers are being warned for the second time not to deal with a tradesman who continues to accept substantial deposits from customers, but fails to begin or complete the work. Mark Edward Straw, currently trading as Complete Ceilings and Renovations Pty Ltd of High Wycombe and formerly trading as Marks Ceilings & Renovations, has been warned by both Consumer Protection and the Building...
Consumer Protection
Media release
02 Nov 2015
Romance fraudsters often pretend to be engineers or military men but one of the latest scams foiled by Consumer Protection and WA Police Major Fraud Squad’s Project Sunbird involves a fake interior designer ‘Allan McCarty’ and a Perth woman has lost $300,000. The victim is not prepared to speak to the media but her case sparked an investigation leading to the discovery of several other Australian...
Consumer Protection
Media release
02 Nov 2015
A landlord who spent tenants’ security bonds, harassed a tenant and took too much rent money up front, has been fined $24,000 after Consumer Protection prosecuted him for breaching tenancy laws. 37-year-old Carl Raymond Olsen of Meekatharra, who owned and leased out a property in High Wycombe during 2013 and 2014, failed to appear at the Midland Magistrates Court to face charges on 27 October...
Consumer Protection
Media release
29 Oct 2015
With Acting Consumer Protection Commissioner Gary Newcombe Complaining via social media – think before you tweet In the past consumers who wanted others to know about their bad experience with a business would usually rely on word of mouth or perhaps a strongly worded letter to a newspaper editor but nowadays it’s commonplace for people to speak out on social media. With more and more businesses...
Consumer Protection
Department News
27 Oct 2015
The average cost of unleaded petrol is set to increase by 14 cents per litre (cpl) to 132.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 October 2015, most Caltex and Coles Express sites are increasing their ULP price by 20 cpl or more, to 137.9 cpl. Most BP and Puma sites are increasing their ULP price to 135.9 cpl...
Consumer Protection
Media release
26 Oct 2015
A real estate agent has been reprimanded and fined $3,000 by the State Administrative Tribunal for failing to exercise due skill, care and diligence over the depositing and recording of payments from tenants. Chukwudi Nnamdi Ejindu , trading as Black Swan Real Estate of Landsdale, had accepted 13 cash payments from tenants between January 2013 and June 2014 and held them in his office safe. It...
Consumer Protection
Media release
22 Oct 2015
The average cost of unleaded petrol is set to increase by 15 cents per litre (cpl) to 135.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 October 2015, most BP, Caltex and Puma sites are increasing their ULP price to 139.9 cpl (a hike of 20 cpl by most BP and Caltex sites and a hike of 21 cpl by most Puma sites). The...
Consumer Protection
Media release
19 Oct 2015
With Acting Consumer Protection Commissioner Gary Newcombe... You may have seen or heard adverts about ways to pay for your funeral in advance to take the pressure off your family when the time comes. A funeral could cost thousands of dollars depending on the kind of service you want, which means planning ahead is a good idea. However, paying for funeral cover can be expensive and complex. One of...
Consumer Protection
Department News
16 Oct 2015
Hundreds of thousands of dollars are feared to have been lost by Australians who it’s believed have been duped by a bogus investment company operating a fake website. Consumer Protection is investigating Strauss-Mann Trading Solutions and its website www.straussmannts.com after a WA man had sent $70,000 to the company, only to find that it was a scam. Further enquiries have revealed that $670,000...
Consumer Protection
Media release
15 Oct 2015
A solar company has been fined $18,000 by the Perth Magistrates Court for failing to notify customers of their rights to cooling off periods and breaching other requirements under the Australian Consumer Law (ACL). Solar Pro Corporation Pty Ltd , trading as SolarGrid , Cool or Cosy Solar and Betta Solar , was fined $18,000 on 14 October 2015 after pleading guilty to 12 charges under the ‘...
Consumer Protection
Media release
15 Oct 2015
WA consumers are being warned not to deal with a Gosnells concrete tradesman who has taken deposits from customers, but failed to carry out the work. Christopher Ronald Francis Gordon , trading as Flash Concrete , has taken deposits totalling more than $36,000 from seven consumers but has not begun the work and has not been contactable since taking the money. The consumers had paid a 50% deposit...
Consumer Protection
Media release
15 Oct 2015
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 136.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 October 2015, most Caltex sites are increasing their ULP prices by 22 cpl to 141.9 cpl. The majority of BP sites are also increasing their ULP price to 141.9 cpl; most Caltex...
Consumer Protection
Media release
12 Oct 2015
Western Australian consumers and egg producers are being encouraged to take part in a national consultation aimed at strengthening consumer confidence and certainty over what makes an egg ‘free range’. Acting Commissioner for Consumer Protection Gary Newcombe said all consumer protection agencies in Australia are conducting the consultation as part of the process of formulating a draft national...
Consumer Protection
Media release
09 Oct 2015
Major national retailer Spotlight has removed a toy powered by button batteries from its shelves after Consumer Protection expressed safety concerns. Product safety officers at Consumer Protection found the toy, Rainbow Light Wand , broke open easily when dropped. This exposed the button batteries in the toy which poses a danger for young children if swallowed. Acting Commissioner for Consumer...
Consumer Protection
Media release
08 Oct 2015
With Acting Consumer Protection Commissioner Gary Newcombe Technology that allows us to ‘tap and go’ or pay with a wave of a card can be convenient and of benefit to people who don’t want to carry cash. However, when contactless transactions become paperless, as is often the case, there can be issues for consumers who later want specific breakdowns of what they paid or to challenge a business...
Consumer Protection
Department News
08 Oct 2015
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 137.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 October 2015, most Caltex sites are increasing their ULP prices by 20 cpl to 143.9 cpl; most BP sites are increasing to 142.9 cpl; the majority of Puma sites to 141.9 cpl and...
Consumer Protection
Media release
05 Oct 2015

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