Announcements

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FuelWatch reports a disruption to the usual weekly petrol price cycle in Perth. For the past five years, the weekly cycle has been consistent, with most fuel outlets in the Perth metropolitan area hiking their regular unleaded petrol (ULP) prices every Tuesday by about 20 cents per litre (cpl) on average. Prior to June 2015, the cycle involved prices being increased on a Thursday. In recent weeks...
Consumer Protection
Media release
10 Feb 2020
With Commissioner for Consumer Protection Lanie Chopping There are many success stories of people who’ve met through dating websites or apps and fallen in love but unfortunately there are also some very sad stories where people have fallen victim to romance scams. In 2019 Australians reported romance scam losses of more than $28 million, to the ACCC’s Scamwatch. Australia’s consumer protection...
Consumer Protection
Media release
06 Feb 2020
A luxury car consignment company and its Director have been permanently banned by the State Administrative Tribunal (SAT) from ever holding a motor vehicle dealers’ licence in WA after the car yard closed down owing many of its clients substantial amounts of money. Luxuride Pty Ltd , formerly of West Perth, and Director Nicholas Ngo (also known as Khoi Nguyen Ngo and Nguyen Khoi ) were also...
Consumer Protection
Media release
03 Feb 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 10 cents per litre (cpl) to 139.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Tuesday 4 February 2020, most Coles Express sites are hiking their ULP price by 31 cpl to 161.9 cpl. Many BP sites are hiking their ULP price to 157.9 cpl...
Consumer Protection
Media release
03 Feb 2020
A Perth mother and son have admitted to illegally buying and selling motor vehicles without a dealers’ licence, resulting in each being fined $6,000 and ordered to pay $580.50 in costs by the Perth Magistrates Court. From October 2017 to November 2018, Angela Goodwin and Stuart Goodwin of Banksia Grove bought and sold 27 motor vehicles without holding a licence, breaching the Motor Vehicles...
Consumer Protection
Media release
31 Jan 2020
With Commissioner for Consumer Protection Lanie Chopping The number of cars recalled in Australia, due to problems with faulty Takata airbags, keeps inflating. As more and more major manufacturers add models to the growing list, it’s important for car-owners to check their vehicle against the database, even if they’ve checked previously. Defective Takata airbags can deploy with too much force and...
Consumer Protection
Media release
31 Jan 2020
A woman who sold arts and crafts products on Facebook but failed to deliver has been ordered to pay a total of $20,233 in fines, consumer compensation and court costs by the Perth Magistrates Court. Kim Russell of Mariginiup, trading as Scrappy Kapers , was sentenced on 24 January 2020 for accepting payments from five consumers but failing to supply the products either within a reasonable time,...
Consumer Protection
Media release
30 Jan 2020
A woman who falsely claimed to have a real estate sales representative registration while carrying out the functions of a property manager was convicted, fined $2,000 and ordered to pay costs of $349.50 by the Perth Magistrates Court on 24 January 2020. Jane Nicole Ford of East Victoria Park began working for a Willetton property management company as an administration assistant in February 2015...
Consumer Protection
Media release
30 Jan 2020
The Department of Mines, Industry Regulation and Safety (DMIRS) is seeking passionate people who thrive in leadership roles and will take a collaborative approach to problem solving. As a family-friendly employer, DMIRS offers a workplace that supports diversity and work-life balance. DMIRS has a priority to improve gender diversity within its leadership group, and therefore is particularly...
Consumer Protection
Department News
29 Jan 2020
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 146 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 32 cpl to 163.9 cpl, Caltex and BP to 159.9 cpl and 7-Eleven to 157.7 cpl. Perth’s...
Consumer Protection
Media release
27 Jan 2020
With Commissioner for Consumer Protection Lanie Chopping Have you ever experienced an electric shock or tingling sensation in your home while touching a metal object like a bathroom tap? It could be a warning sign of a dangerous electrical fault that mustn’t be ignored. You should immediately report this to your electrical network operator, usually Western Power or Horizon Power, for further...
Consumer Protection
Media release
24 Jan 2020
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 150.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 33 cpl to 165.9 cpl, BP to 161.9 cpl, Caltex to 159.9 cpl, 7-Eleven and Puma to 159.7...
Consumer Protection
Media release
20 Jan 2020
Holders of Jeanswest gift cards are reminded to redeem them as soon as possible while administrators of the retail chain consider its future. Commissioner for Consumer Protection Lanie Chopping said Jeanswest customers should use their gift card sooner rather than later. “We are advised that the stores are trading as normal and gift cards will be honoured, so customers should get in now and...
Consumer Protection
Media release
17 Jan 2020
With Commissioner for Consumer Protection David Hillyard Western Australians shopping online often get caught up in a web of lies by landing on fraudulent retail sites. The sites feature stolen ABNs and photos, and when you pay for a product, you’ll get nothing in return. Last year (2019) Australians reported losses of over $4 million to online shopping scams, which was $720,000 more than the...
Consumer Protection
Media release
17 Jan 2020
After spending 43 years fighting for the consumer rights of everyday Western Australians, David Hillyard is retiring as Commissioner for Consumer Protection after taking a period of leave. Before taking over the reins of Commissioner four years ago, David worked in many senior management roles where he was responsible for the regulation of the retail, service industries, motor vehicle sales and...
Consumer Protection
Media release
17 Jan 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 18 cents per litre (cpl) to 153.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 30 cpl to 165.9 cpl, BP to 163.9 cpl, Caltex to 162.9 cpl, Vibe up to...
Consumer Protection
Media release
13 Jan 2020
People in WA wishing to donate to bushfire victims or to those fighting the fires during the current crisis are being urged by Consumer Protection to deal only with licensed charities to avoid being scammed or to avoid any doubt that the money will get to the right cause. Fundraisers are also reminded that to collect money for a charitable purpose such as this requires a licence, or for a...
Consumer Protection
Media release
09 Jan 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 19 cents per litre (cpl) to 153.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 30 cpl to 165.9 cpl, BP to 163.9 cpl, 7-Eleven to 162.7 cpl, Caltex to...
Consumer Protection
Media release
06 Jan 2020
With Commissioner for Consumer Protection David Hillyard Do sales items tick guarantee boxes? Australians are set to spend billions in post-Christmas sales and well into the New Year. Consumer Protection WA, and consumer affairs regulators across Australia, want to remind everyone that automatic guarantees apply when you hit the sales. Whether you buy in-store or online, from any business trading...
Consumer Protection
Media release
03 Jan 2020
The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 150.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 December 2019, most branded retailers are hiking their ULP price - Coles Express hiking by up to 31 cpl up to 166.9 cpl, BP and Caltex to 163.9 cpl, 7-Eleven to 161.5 cpl and...
Consumer Protection
Media release
30 Dec 2019
Laws that cover renting of homes in Western Australia are being fully reviewed for the first time in more than a decade and Consumer Protection wants to hear from tenants, landlords and professionals who manage rental properties. Commissioner for Consumer Protection David Hillyard said a lot has changed since the last full review of the Residential Tenancies Act 1987 and he is encouraging the...
Consumer Protection
Media release
23 Dec 2019
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 151.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 December 2019, most branded retailers are increasing their ULP price - Coles Express hiking by up to 36 cpl up to 165.9 cpl, Caltex to 164.9, BP to 162.9 cpl, 7-Eleven to 161...
Consumer Protection
Media release
23 Dec 2019
An online home furnishing store based in NSW has been taking orders and payments on its website but dozens of consumers Australia-wide have not received their goods or a refund. Consumer Protection in WA has issued a public warning about Hub 9 Pty Ltd , trading as The Rattan Collective based in Nashua NSW (near Byron Bay). The Directors of the company are Darren Spencer Jarvis and Leanne Maree...
Consumer Protection
Media release
19 Dec 2019
Independent fuel retailers have again offered Perth motorists the lowest ULP prices in 2019, making up all but one of the positions in the top ten table of the cheapest sites. FuelWatch data reveals that, for the second year running, the cheapest site in the Perth metropolitan area was FastFuel 24/7 in Forrestfield with an average ULP price of 130.2 cents per litre (cpl), closely followed by...
Consumer Protection
Media release
18 Dec 2019
With Commissioner for Consumer Protection David Hillyard Imagine waiting four years for money owed to you after leaving a retirement village. In extreme cases it’s the shocking reality for former retirement village residents who are left in serious financial hardship and distress and unable to pay for alternative accommodation. We know seniors in this position may have urgent needs to move into...
Consumer Protection
Media release
18 Dec 2019

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