Announcements

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Let’s say you’d found the car or caravan of your dreams, even signed on the dotted line, but then the COVID-19 pandemic hit and you could no longer go through with the deal – you may be wondering what costs you’re liable to pay. Consumer Protection has recently received a number of enquiries from consumers in the same position, who want to break the contract of sale due to job losses or travel...
Consumer Protection
Media release
08 Jun 2020
With only a few months remaining on his agreed five year ban from working in the industry, a Tapping air conditioning salesman appears to be back in business with Consumer Protection receiving recent complaints. Since 2005 Alwyn Robert Healy , while operating under several business names, has attracted a total of about 180 consumer complaints. These complaints mostly related to Mr Healy’s claims...
Consumer Protection
Media release
02 Jun 2020
Winter has officially arrived and many of us have already dragged out the winter woollies, electric blankets and hot water bottles, so here is a timely reminder about using these products safely. Commissioner for Consumer Protection Lanie Chopping said a number of winter warmer products may pose a safety risk if they are old, worn or not used properly. “As with any product, but particularly...
Consumer Protection
Media release
02 Jun 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 26 cents per litre (cpl) to 124 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 3 June 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 39 cpl up to 135.9 cpl; BP and Caltex up to 131.9 cpl; Caltex...
Consumer Protection
Media release
02 Jun 2020
It’s every landlord’s worst nightmare – receiving a call from the police with the news their investment property has been turned into a hydroponic cannabis farm. Unfortunately that’s the reality for a growing number of Western Australian landlords recently, following further raids by the Organised Crime Squad, which continues investigating networks of Vietnamese crime gangs posing as tenants to...
Consumer Protection
Media release
29 May 2020
Framework for rent relief negotiations between commercial tenants and landlords Code applies to small businesses with turnover of less than $50 million a year Landlords required to respond to written requests from tenants in 14 days The McGowan Government has introduced a new code of conduct to help commercial tenants and landlords reach agreements about rent during the COVID-19 coronavirus...
Consumer Protection
Media release
29 May 2020
Fake websites pretending to sell farm machinery are increasing in number as the number of victims and their losses also increase. WA ScamNet at Consumer Protection has now received reports from nine people losing a total of $142,975 after they paid for tractors and other farm machinery that were advertised at greatly discounted prices on fake websites, but the goods never turned up. Originally,...
Consumer Protection
Media release
28 May 2020
The State Government has approved extended trading hours for general retail stores in the Perth metropolitan area for the next two public holidays on Monday 1 June 2020 (Western Australia Day) and Monday 28 September 2020 (Queen’s Birthday). These stores will be allowed to open from 8am to 6pm. Normal trading hours for these public holidays are 11am to 5pm. Retailers holding small shop...
Consumer Protection
Media release
26 May 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 24 cents per litre (cpl) to 120.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 27 May 2020, most branded retailers are hiking their ULP price: Caltex, Caltex Woolworths and Coles Express hiking by between 33-36 cpl up to 129.9...
Consumer Protection
Media release
26 May 2020
Jobseekers wanting to work in the WA construction industry may be misled by a company offering “introductory” online safety training courses. It is a requirement for people working on a construction site in Australia to have what is known as a “white card” which indicates they have undertaken and passed a safety induction course delivered by a registered training provider. Consumer Protection and...
Consumer Protection
Media release
21 May 2020
Shopping online during a global pandemic certainly has its perks – you can order almost anything your heart desires from the safety and comfort of home, while playing your part to reduce the spread of a deadly disease. Therefore it’s little wonder that online shopping sales have boomed during COVID-19, but if you have ordered something from the internet lately, chances are you would have noticed...
Consumer Protection
Media release
21 May 2020
WA’s Commissioner for Consumer Protection is advising travel-buyers to read terms and conditions very carefully and be wary of ‘pay now/book later’ deals when purchasing holidays during the COVID-19 coronavirus pandemic. Lanie Chopping said that while regional border restrictions continue to ease in Western Australia, interstate and international travel restrictions are a different story and that...
Consumer Protection
Media release
19 May 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 24 cents per litre (cpl) to 118.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 20 May 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 34 cpl up to 127.9 cpl; 7-Eleven up to 126.9 cpl; Caltex,...
Consumer Protection
Media release
19 May 2020
The McGowan Government has created a free conciliation service to assist renters and landlords reach agreement about coronavirus (COVID-19) related tenancy disputes, without having to go to court. The aim of the Residential Tenancies Mandatory Conciliation Service (RTMCS) is for all sides to reach a fair and achievable solution through informal discussion. Unlike court where a decision is imposed...
Consumer Protection
Media release
18 May 2020
Heating appliances will soon be emerging from hibernation as cooler weather sets in, particularly with many of us working from home this winter. If you are using a gas heater, our colleagues at Building and Energy have issued a timely warning about the dangers of exposure to carbon monoxide, which can leak from faulty, poorly maintained or misused gas appliances. Carbon monoxide is known as the ‘...
Building and Energy / Consumer Protection
Media release
14 May 2020
Consumer Protection has received reports from seven victims of scams where COVID-19 was used in the plot to steal a total of about $68,000. Most were the victims of fake websites, social media pages and advertisements in which COVID-19 was used as an excuse for why their online purchases had not been delivered. A Perth-based Chinese student lost $13,800 when scammers called to report her COVID-19...
Consumer Protection
Media release
12 May 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 25 cents per litre (cpl) to 115.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 13 May 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 34 cpl up to 125.9 cpl; Puma up to 125.7 cpl; Caltex...
Consumer Protection
Media release
12 May 2020
The Supreme Court has overturned the acquittal of a Perth tree lopper and convicted him on six charges of breaking consumer law related to an unsolicited sale after a successful appeal by Consumer Protection. Sean Robert Weinthal , who at the time of the offences was operating under the business name West Coast Trees , was acquitted of the charges by the Perth Magistrates Court in June 2019 but...
Consumer Protection
Media release
07 May 2020
If you’re a tenant who’s lost their job in the coronavirus crunch, you may be wondering how to afford what’s likely the household’s biggest weekly expense – the rent. To relieve some of the burden, the State Government has announced a $30 million residential rental relief scheme, which will see payments equivalent of four weeks’ rent up to a maximum of $2000 granted to landlords on behalf of...
Consumer Protection
Media release
07 May 2020
More than 18,000 people have wanted to know how WA’s new rent relief scheme works, with hundreds having started their application, hoping for a grant covering four weeks’ rent up to $2,000. The State Government’s $30 million Residential Rent Relief Grant Scheme will assist renters who are out of work and struggling to pay their rent after losing their jobs due to the COVID-19 pandemic. One of the...
Consumer Protection
Media release
05 May 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 25 cents per litre (cpl) to 111.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 6 May 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 34 cpl up to 121.9 cpl; 7-Eleven, Caltex Woolworths, Caltex...
Consumer Protection
Media release
05 May 2020
A Caversham real estate agency and its property manager have been fined a total of $12,000 by the State Administrative Tribunal for overcharging eight owners of Pilbara rental properties 132 times. Arcturus Nominees Pty Ltd , trading as Polaris Realty , was fined $8,000 and property manager Robyn Dale Staggard was fined $4,000 for failing to exercise due care, diligence and skill, breaching the...
Consumer Protection
Media release
30 Apr 2020
Keeping a roof over everyone’s head has never been more important as thousands of people suffer job losses due to the economic fall-out of COVID-19 coronavirus restrictions. New laws are now in place to ensure renters can stay in their homes and businesses won’t have to leave their premises, while recognising that landlords shouldn’t be unnecessarily burdened. The emergency residential tenancy...
Consumer Protection
Media release
30 Apr 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 23 cents per litre (cpl) to 109.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 29 April 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, BP and Coles Express hiking by 32-36 cpl up to 119.9 cpl;...
Consumer Protection
Media release
28 Apr 2020
The McGowan Government has announced a new package to support tenants, landlords and the construction industry in the COVID-19 pandemic. The package adds to the McGowan Government's $1.7 billion stimulus and relief package for businesses and households impacted by the COVID-19 pandemic. It complements the introduction of a six-month freeze on rent increases, the moratorium on evictions from March...
Consumer Protection
Media release
23 Apr 2020

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