Announcements

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The average cost of unleaded petrol is set to increase by about 14 cents per litre (cpl) to 120.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 February 2016, most Caltex and Caltex Woolworths sites are increasing their ULP price by 20 cpl to 123.9 cpl. The majority of Puma sites are increasing their ULP price to 122.9...
Consumer Protection
Media release
08 Feb 2016
With Acting Commissioner for Consumer Protection David Hillyard The gift card industry is a growing one. We used to purchase gift vouchers directly from the shop or business where they would be redeemed, but it is now commonplace for department stores and supermarkets to have a variety of gift cards for other places on display near the till. In 2015 Consumer Protection received 74 complaints...
Consumer Protection
Department News
04 Feb 2016
Consumer Protection has prosecuted three men, who cannot be named for legal reasons, who systematically changed odometer readings on numerous vehicles they sold to unsuspecting members of the public. On 29 January 2016, they were fined a total of $30,000 by the Armadale Magistrates Court. A 21 year old man from Southern River was fined $16,000 for unlicensed dealing, wilfully arranging an...
Consumer Protection
Media release
03 Feb 2016
Update 4 February 2016: Consumer Protection's application to have directonlinedeals.com.au taken down has been successful while onsalemarketdeals.com has been suspended. Consumer Protection is urging online shoppers not to place orders with directonlinedeals.com.au as well as onsalemarketdeals.com while WA ScamNet investigates the websites. On Monday 25 January 2016 Acting Commissioner for...
Consumer Protection
Media release
02 Feb 2016
The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 122.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 February 2016, most Coles Express sites are increasing their ULP prices to 126.9 cpl, an increase of 18 cpl. The majority of Caltex and Puma sites are increasing their ULP...
Consumer Protection
Media release
01 Feb 2016
The number of West Australians falling victim to scams has dropped dramatically, with financial losses almost halving in 2015 compared to the previous year. A total of 456 victims reported losing $9.8 million to scams in 2015, compared to 657 victims losing $16.8 million in 2014, a 42 per cent decrease in losses. Commerce Minister Michael Mischin said the dramatic drop in the past year may be a...
Consumer Protection
Media release
27 Jan 2016
· Fees charged by settlement agents and land valuers in WA to be deregulated · Competition and market forces will keep costs reasonable for consumers · Codes of conduct changes will ensure fee transparency and certainty From February 3, 2016, fees charged by settlement agents and land valuers will no longer be capped by the State Government. Commerce Minister Michael Mischin said it was no longer...
Consumer Protection
Media release
25 Jan 2016
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 120.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 January 2016, most Coles Express sites are increasing their ULP prices to 126.9 cpl; an increase of 17 cpl. The majority of Caltex sites are increasing their ULP price to 125...
Consumer Protection
Media release
25 Jan 2016
Update 4 February 2016: onsalemarketdeals.com has been suspended. Consumer Protection is urging Western Australians not to place orders with the website onsalemarketdeals.com as WA ScamNet investigates the online business. Acting Commissioner for Consumer Protection David Hillyard says indications are that the website is fraudulent, prompting an early warning to prevent consumer detriment. “A WA...
Consumer Protection
Media release
25 Jan 2016
Acting Commissioner for Consumer Protection David Hillyard has paid tribute to Rona Okely, a pioneer of consumer rights in Western Australia who passed away on Wednesday night (20 January 2016) at the age of 90. Born in Bunbury in 1925, Rona Okely spent her early years living in regional towns in Western Australia before working in the Army Office and Munitions Stores and Transport during World...
Consumer Protection
Media release
22 Jan 2016
Consumer Protection is warning WA’s fuel retailers not to charge customers more than the amount reported to FuelWatch or displayed on their price boards and bowsers. It comes after complaints by drivers resulted in $1,000 infringement notices being issued to three separate petrol stations. Allegations investigated in the last quarter of 2015 included: A receipt showing a consumer had paid 133.9...
Consumer Protection
Media release
21 Jan 2016
Consumer Protection warns consumers not to deal with a Perth city jewellery store which is under investigation for failing to provide services and refund deposits. Superfold Pty Ltd , trading as Exclusive the Gallery , operates out of the Bon Marche Arcade off Barrack Street. The store is managed by Chris Tsoutsoulis and his father Bill Tsoutsoulis is the store’s jewellery designer. Consumer...
Consumer Protection
Media release
21 Jan 2016
With Acting Commissioner for Consumer Protection David Hillyard If you buy a high-price ticket for a premium event on a yacht with a promise of champagne and caviar, you don’t expect to be served cheap wine and supermarket-bought frozen spring rolls on a fishing boat. This is one of the complaints received by Consumer Protection from ticket-buyers recently, however, headline acts not appearing at...
Consumer Protection
Department News
20 Jan 2016
A Bullsbrook horse float business has been fined a total of $60,000 by the Midland Magistrates Court and ordered to pay compensation to consumers of $73,264 after accepting payments but failing to supply, as well as operating without a licence. Robert William O’Neil , trading as Izz-Wil-Cal Floats , was also ordered to pay costs of $2,131 after pleading guilty on 18 January 2016 to seven charges...
Consumer Protection
Media release
20 Jan 2016
A Karratha real estate agency has been reprimanded and fined $5,000 by the State Administrative Tribunal (SAT) for overcharging clients for property inspection and management fees. Seaville Holdings Pty Ltd , trading as First National Real Estate Karratha , was found to have charged the owners of four properties more than what was contracted for property inspection fees between December 2011 and...
Consumer Protection
Media release
19 Jan 2016
An unlicensed motor vehicle dealer has been fined $6,000 by the Midland Magistrates Court and ordered to pay costs of $9,260. After pleading not guilty, the Bassendean man was found guilty at trial to the charge of buying and selling numerous vehicles between January 2012 and May 2013 without having a licence as required by the Motor Vehicle Dealers Act. The vehicles, advertised on Gumtree and in...
Consumer Protection
Media release
18 Jan 2016
The average cost of regular unleaded petrol is set to increase by 13 cents per litre (cpl) to 125.0 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 January 2016, most BP sites are increasing their ULP prices to 129.9 cpl, an increase of 17 cpl. The majority of Caltex Woolworths sites are increasing their ULP price to 128...
Consumer Protection
Media release
18 Jan 2016
Consumer Protection has issued advice to Laura Ashley customers in WA who may be affected by the stores being placed in administration on 7 January 2016. A creditors meeting will be held by 19 January 2016 when the future of the company will be discussed. Until then, the stores continue to trade under supervision of the administrators, FTI Consulting. Acting Commissioner for Consumer Protection...
Consumer Protection
Media release
14 Jan 2016
With Acting Consumer Protection Commissioner David Hillyard The holiday season is now in full swing and many families will be travelling and staying in short-stay accommodation which could pose a danger to children if safety standards are ignored. While parents will ensure that their home is a safe environment, the same vigilance may not be applied when on holidays, so it’s important that...
Consumer Protection
Department News
14 Jan 2016
The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 127.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 January 2016, most Caltex, Caltex Woolworths, Puma, BP and Coles Express sites are increasing their ULP prices to 129.9 cpl, an increase of 20 cpl by Caltex, Caltex Woolworths...
Consumer Protection
Media release
11 Jan 2016
UPDATE 25/2/16: With the announcement of the imminent closure of the stores, Consumer Protection advises customers who have refund claims under the Australian Consumer Law to contact the manufacturer in the first instance or, if the manufacturer is not known, to contact the receiver, Ferrier Hodgson. Consumer Protection has issued advice to Dick Smith customers who may be affected by the company’...
Consumer Protection
Media release
06 Jan 2016
Consumer Protection has expressed concern about the safety of hoverboards and the fire risks associated with some models. Hoverboards, also known as self-balancing scooters, gliders or motorboards, are new to the market and were popular Christmas gifts, but caution is being urged when using and charging the device. Acting Commissioner for Consumer Protection David Hillyard said six models which...
Consumer Protection
Media release
06 Jan 2016
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 126.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 January 2016, most Puma, BP, Caltex and Coles Express sites are increasing their ULP prices to 129.9 cpl - an increase of 20 cpl by Puma, 18 cpl by BP and Caltex and 17 cpl by...
Consumer Protection
Media release
04 Jan 2016
The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 129.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 December 2015, most Puma sites are increasing their ULP prices to 134.9 cpl, an increase of 22 cpl. The majority of Caltex sites are increasing to 133.9 cpl; most United sites...
Consumer Protection
Media release
28 Dec 2015
A Mandurah real estate agency, its licensee and property manager have been reprimanded by the State Administrative Tribunal for initially failing to take proper preventative measures after being targeted in an attempted property fraud. Peel Realty Pty Ltd , trading as Raine and Horne Mandurah , its licensee Peter Ronald Vetten and property manager Galinda Hodge were reprimanded for failing to...
Consumer Protection
Media release
24 Dec 2015

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