Announcements

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UPDATE: New advice to seek a refund or replacement has been issued since this blog was published. Please read the latest media statement: www.commerce.wa.gov.au/announcements/urgent-advice-owners-recalled-samsu... With Acting Consumer Protection Commissioner Gary Newcombe It has been more than two years since Samsung Australia recalled six models of top loading washing machines because they pose...
Consumer Protection
Department News
25 Aug 2015
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 137.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 August 2015, most BP sites are increasing their ULP price to 143.9 cpl, an increase of 16 cpl. Most Caltex sites are increasing their ULP price to 142.9 cpl; and the majority...
Consumer Protection
Media release
24 Aug 2015
Western Australian tenants will benefit from a new secure electronic transaction system for lodging bonds, which will make it quicker and easier for them to receive their security bonds back. Commerce Minister Michael Mischin said the 'BondsOnline' system would eliminate the need for paperwork, therefore reducing administration, data entry and printing costs to real estate agents and the State...
Consumer Protection
Media release
20 Aug 2015
Scammers are pretending to be deaf or disabled to rip off Western Australian health service providers, following similar frauds against accommodation and motor vehicle businesses. Commerce Minister Michael Mischin said scammers claimed to be unable to communicate on the phone and made contact by email, or used the National Relay Service to send the message for them to make it look authentic. Mr...
Consumer Protection
Media release
19 Aug 2015
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 140.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 August 2015, most Caltex sites are increasing their ULP price to 146.9 cpl, an increase of between 14 and 33 cpl. Most BP sites are increasing their ULP price to 145.9 cpl;...
Consumer Protection
Media release
17 Aug 2015
UPDATE: New advice to seek a refund or replacement has been issued since this media statement was published. Latest at: www.commerce.wa.gov.au/announcements/urgent-advice-owners-recalled-samsu... A house fire in Parmelia has prompted a joint warning from fire and product safety authorities in WA following the recall of certain models of Samsung top loader washing machines which could pose a...
Consumer Protection
Media release
14 Aug 2015
The Building Commission, Energy Safety and Consumer Protection are warning the public to be cautious of dealing with Kinross man Hajir Mobin , trading as Danny’s Plumbing and Gas Services , who may be continuing to carry out illegal plumbing and gasfitting work despite being successfully prosecuted three times.
Building and Energy / Consumer Protection
Media release
13 Aug 2015
Consumer Protection and the Building Commission are urging Western Australian consumers who are engaging the services of a builder to check the veracity of their home indemnity insurance certificate. The warning follows two recent cases where fake or forged insurance certificates have been, or may have been, used by builders. In April, Fremantle builder Adrian Burt , as a result of disciplinary...
Building and Energy / Consumer Protection
Media release
12 Aug 2015
With Commissioner for Consumer Protection Anne Driscoll In July 2014 Consumer Protection saw a growth in mould issues, raised mostly by tenants but also by landlords and property managers in WA. The seasonal spike, also seen in 2013, can be attributed to cooler, wetter weather and means we’re expecting similar figures around now and in the months up to October. Mould is a fungus that thrives on...
Consumer Protection
Department News
11 Aug 2015
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 141.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 August 2015, most Caltex sites are increasing their ULP price to 147.9 cpl, an increase of between 15 and 31 cpl. Most BP sites are increasing their ULP price to 146.9 cpl;...
Consumer Protection
Media release
10 Aug 2015
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 143.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 4 August 2015, most Caltex and Puma sites are increasing their ULP price to 149.9 cpl – an increase of between 18 to 29 cpl by Caltex and 18 to 24 cpl by Puma. Most BP sites are...
Consumer Protection
Media release
03 Aug 2015
Consumer Protection is warning consumers and the publications industry not to deal with Pacific Mobile Phones – a bogus business offering smartphones, tablets and cameras at ‘unbeatable prices’. Since June 2015, consumers and advertising or publishing professionals have reported concerns to WA ScamNet about Pacific Mobile Phones. Among them was a Perth university student who paid $700 for an...
Consumer Protection
Media release
03 Aug 2015
An air conditioning salesman who has been the subject of numerous warnings and legal actions by Consumer Protection over many years has accepted a five year ban from the industry. Alwyn Robert Healy of Tapping has agreed to a court-enforceable undertaking which prevents him from being involved in a retail air conditioning business in any capacity including as an owner, manager or employee for a...
Consumer Protection
Media release
31 Jul 2015
Consumer Protection today launched a campaign to help prevent Indigenous consumers from signing up for funeral plans that can be expensive, complex and not suitable for their needs. The “Avoid a funeral R.I.P-off” national campaign provides helpful advice for Indigenous Australians about their rights under the Australian Consumer Law, before buying a funeral plan or funeral cover. Commissioner...
Consumer Protection
Media release
27 Jul 2015
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 144.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 July 2015, most Caltex, Puma and Coles Express sites are increasing their ULP prices to 149.9 cpl, an increase of between 17 and 34 cpl by Caltex, 18 to 29 cpl by Puma and 18...
Consumer Protection
Media release
27 Jul 2015
With Commissioner for Consumer Protection Anne Driscoll... In the last 15 years at least 14 children under nine years old have died from domestic furniture falling on them in Australia. Anyone who has been around small children will know that they like to climb on furniture, however if freestanding items such as bookcases, drawers or wardrobes fall, they can trap, crush or suffocate a child...
Consumer Protection
Department News
24 Jul 2015
Customers of the Fremantle-based travel agency, Sky Air Services, are being urged to contact Consumer Protection with the agency experiencing financial difficulties. Ten customers of the agency have contacted Consumer Protection in recent days reporting that flights and accommodation booked by the agency on their behalf have not been paid for despite the customers making payments in full to the...
Consumer Protection
Media release
23 Jul 2015
Consumer Protection is once again warning consumers not to deal with ‘bitumen bandits’ who offer to lay driveways on-the-spot with material supposedly leftover from another job and then leave town before you can challenge them about their shoddy work and materials. Reports received by Consumer Protection’s Mid-West office suggest that two men in high-visibility work clothes, driving a white ute...
Consumer Protection
Media release
23 Jul 2015
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 144.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 July 2015, most BP and Caltex sites are increasing their ULP price by 18 cpl to 149.9 cpl. Most Caltex Woolworths and Puma sites are increasing their ULP price to 147.9 cpl...
Consumer Protection
Media release
20 Jul 2015
WA consumers who purchase and use illegal mobile phone repeaters could face serious consequences, as the devices interfere with mobile phone networks and may prevent people making emergency calls. The repeaters re-generate or replicate a mobile signal and can be purchased overseas or on the internet, often from unscrupulous suppliers who incorrectly inform consumers that they are legal to use in...
Consumer Protection
Media release
16 Jul 2015
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 144.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 July 2015, most Caltex and Puma sites are increasing their ULP price to 149.9 cpl – a hike of 18 to 30 cpl by Caltex and 18 cpl by Puma. Most BP sites are increasing their ULP...
Consumer Protection
Media release
13 Jul 2015
With Consumer Protection Commissioner Anne Driscoll Things to consider before making an offer on a property You might walk into a home and fall in love with it very quickly but it is important to do your own research and ask questions before making a written offer on a property. There is no mandatory cooling-off period for real estate contracts in Western Australia, so make sure you know what you...
Consumer Protection
Department News
13 Jul 2015
An unlicensed car dealer was fined $3,000 and ordered to pay costs of $3,400 by the Joondalup Magistrates Court on 10 July 2015. Robert Mark Thompson of Carramar had purchased 18 vehicles and sold 15 from October 2012 to April 2014 without having a licence as required by the Motor Vehicle Dealers Act. Mr Thompson was found guilty after Magistrate Gluestein rejected the defence argument that his...
Consumer Protection
Media release
13 Jul 2015
A father, mother and their son have been fined a total of $81,440 by the Armadale Magistrates Court on 9 July 2015 for buying and selling vehicles from their homes in Merredin and Camillo without having a licence. It was the parents’ third offence of illegal car dealing and they were given a daily penalty on top of a fine. Andrew John Gregory (46) was fined $20,000 and a daily penalty of $30 for...
Consumer Protection
Media release
10 Jul 2015
Massive losses are feared with evidence that Australian investors have sent significant amounts of money to a Dubai bank account after being duped by a bogus investment company operating a fake website. Consumer Protection and the WA Police Major Fraud Squad are conducting inquiries into the website ( www.larosa-group.com ), being operated by a group claiming to be Larosa Holdings Ltd , trading...
Consumer Protection
Media release
09 Jul 2015

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