Announcements

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As the curtains close on Western Australia’s COVID-19 emergency period, we begin transitioning back to normal tenancy laws in which there is no longer a moratorium on rent increases and some evictions. While everybody adjusts to the changes, Consumer Protection has been fielding enquiries from landlords and tenants wondering about their rights and responsibilities when it comes to ending a...
Consumer Protection
Media release
31 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 158.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 31 March 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by 41-44 cpl to 169.9 cpl; 7-Eleven, Caltex Woolworths...
Consumer Protection
Media release
30 Mar 2021
Landlords and tenants encouraged to act and negotiate in good faith Tenancies must be terminated lawfully Tenants urged to report unlawful evictions Tenants and landlords are encouraged to contact Consumer Protection for advice about rental rights and responsibilities, particularly in relation to termination notices and evictions. After COVID-19 emergency rental laws ended 28 March 2021 and with...
Consumer Protection
Media release
29 Mar 2021
In May 2020, the Western Australian Industrial Relations Commission issued the COVID-19 JobKeeper General Order. This General Order applied to private sector state system employer and employees who were participating in the Commonwealth JobKeeper scheme. The COVID-19 JobKeeper General Order allowed qualifying employers to temporarily stand down an employee or reduce their hours of work. On 28...
Labour Relations
Department News
26 Mar 2021
Australia’s vaccine roll-out will hopefully spell the beginning of the end of the coronavirus crisis, but we can’t afford to become complacent when it comes to avoiding COVID-19 related scams. Scams where COVID-19 was mentioned have so far stolen $8.4 million from Australians since the start of the pandemic, while 20 victims in Western Australia have reported losing almost $144,000 to WA ScamNet...
Consumer Protection
Media release
25 Mar 2021
Wageline at the Department of Mines, Industry Regulation and Safety has launched its Twitter account . The Inquiry into Wage Theft in Western Australia recommended a social media campaign to raise the level of employer and employee awareness of employment rights and obligations and the pathways for resolving an underpayment. In November 2020, Wageline launched its social media campaign with a...
Labour Relations
Department News
23 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 158.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 24 March 2021, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by 42-46 cpl to 169.9 cpl; Caltex Woolworths...
Consumer Protection
Media release
23 Mar 2021
WorkSafe has commenced prosecution action against a shed building company and its director over the fall death of a worker and the serious injury of another worker in March 2020. MT Sheds (WA) Pty Ltd and company director Mark Thomas Withers face a total of seven separate charges including charges in relation to the death of Jake Williams and serious injuries to Fraser Pinchin last year. The...
WorkSafe
Media release
22 Mar 2021
The Building Services Board has cautioned a local government building surveyor for failing to ensure that adequate information was included in the certification of work at a Bicton property. The Board found that Modesto Giancaspro (BSP190) was negligent or incompetent while carrying out building surveying work when he signed a certificate of building compliance (CBC) issued by the City of...
Building and Energy
Media release
22 Mar 2021
Nominations are now open for the prestigious 2021 Work Health and Safety Excellence Awards, celebrating safety across Western Australian workplaces. WorkSafe WA Commissioner Darren Kavanagh said the Awards would recognise outstanding solutions and innovations in health and safety across all WA workplaces. “This is a terrific opportunity for WA businesses to show off their workplace safety...
WorkSafe
Media release
22 Mar 2021
If you have a bad experience with a business, sharing your story on social media and elsewhere online might seem like a good way to warn others to steer clear, but it may not be the most effective way to have your voice heard. Consumer laws in WA give us the authority to receive and investigate complaints against traders, before taking the appropriate action – such as an attempt at conciliation,...
Consumer Protection
Media release
19 Mar 2021
Consumer Protection intelligence prompts warnings about rogue tree-loppers Home owners are urged to be cautious and know their rights Recent prosecutions and warnings are helping to protect consumers Consumer Protection is urging home owners to carefully choose their tree-loppers following reports of unscrupulous operators offering their services in Perth. During the 2019-20 financial year,...
Building and Energy / Consumer Protection
Media release
18 Mar 2021
Scammers intercept email communications between family and aged care home Grand-daughter organising the transfer gets fake email with different bank details Consumer advice: be suspicious of emails notifying bank account change Scammers have stolen about $375,000 intended to fund the aged care costs of a 102 year old woman, the money being the proceeds from the sale of her Ferndale home. The...
Consumer Protection
Media release
17 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 157.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 March 2021, most branded retailers are hiking their ULP price: Caltex/Ampol hiking by 46 cpl to 169.9 cpl; Coles Express and Caltex Woolworths to...
Consumer Protection
Media release
16 Mar 2021
Labels such as ‘eco-friendly’ and ‘sustainable’ can be attractive for shoppers wanting to do their bit for the environment, but it’s not always easy to sort what’s fact from fiction. That’s why a recent internet sweep by consumer agencies throughout the world, including Consumer Protection in WA, focused on identifying misleading environmental claims for the first time. Globally, 1,095 websites...
Consumer Protection
Media release
11 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 155.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 10 March 2021, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by between 44-46 cpl to 165.9 cpl; Caltex/...
Consumer Protection
Media release
09 Mar 2021
The Western Australian public holidays for the 2021 Easter period are: Good Friday – 2 April Easter Monday – 5 April While Easter Saturday, 3 April is not a public holiday in Western Australia, some WA awards require employees to be paid additional rates on this day. To check if this applies to your situation visit the WA award summaries page or alternatively contact Wageline on 1300 655 266. For...
Labour Relations
Department News
08 Mar 2021
Prepaid funeral funds to be placed in secure investments Code provides greater transparency and disclosures in contracts A 30 day cooling off period will now apply A new mandatory code of practice is now in force for WA’s prepaid funeral industry which aims to safeguard the estimated $170 million being held to pay for future funerals. The new code which began on 1 March 2021 will ensure that the...
Consumer Protection
Media release
08 Mar 2021
Buying a car can be a big expense, so it’s worth knowing that after signing on the dotted line there are costs you could be liable to pay if you change your mind or are unable to go through with the deal. Under the Motor Vehicle Dealers Act, a dealer is allowed to charge up to a maximum of 15 per cent of the contract’s value as ‘pre-estimated liquidated damages’. The actual amount should...
Consumer Protection
Media release
04 Mar 2021
Under the Western Australia Public and Bank Holidays Act 1972 , Anzac Day takes place on 25 April, but when that day falls on a Saturday or Sunday, the next following Monday is also a public holiday. In 2021, Anzac Day falls on Sunday 25 April. Subsequently, Sunday 25 April and Monday 26 April are both public holidays in Western Australia. However, employees in the state industrial relations...
Labour Relations
Department News
02 Mar 2021
Applications are open for grants helping WA tenants and landlords Up to $2,000 paid to landlords for future rent support Grants assist tenants struggling financially Applications are open under the Residential Rent Relief Grant Scheme to help tenants who are struggling financially meet rent payments. Renters who are facing a significant rent increase they are unable to afford can apply. However,...
Consumer Protection
Media release
02 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 154.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 3 March 2021, most branded retailers are hiking their ULP price: Caltex/Ampol, 7-Eleven, Caltex Woolworths and Coles Express hiking by between 44-45...
Consumer Protection
Media release
02 Mar 2021
More than $650,000 lost by WA online shoppers last year 952 WA scam victims reported losing a total of $11.8 million in 2020 More victims but less money lost when comparing 2020 to 2019 figures An increase in online shopping activity during the COVID-19 pandemic has resulted in a huge 500 per cent increase in losses to scams for that category in 2020 statistics compiled by WA ScamNet at Consumer...
Consumer Protection
Media release
26 Feb 2021
While there are many success stories of people falling in love after meeting online, there are also some very sad tales involving victims of romance scams. Australians reported losing more than $38 million to romance scammers in 2020, the majority of which was lost through social media platforms like Facebook, Instagram and Snapchat. In WA last year, 72 victims reported losing $2.17 million – an...
Consumer Protection
Media release
25 Feb 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 151.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 24 February 2021, most branded retailers are hiking their ULP price: Caltex Woolworths hiking by up to 46 cpl to 163.9 cpl; 7-Eleven, Caltex/Ampol...
Consumer Protection
Media release
23 Feb 2021

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