Announcements

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New Consumer Justice Strategy initiatives identified Call for banks and industry to do more on scam protection Tenancy law reforms, automotive industry compliance are other top priorities Lobbying Australian banks to improve scam prevention strategies, tightening tenancy laws, and improving support for vulnerable Western Australians are among the upcoming consumer focused priorities for the Cook...
Consumer Protection
Media release
24 Nov 2023
Scammers steal nearly $400,000 from WA online shoppers so far in 2023 Check delivery timeframes for online items to avoid missing Christmas deadline 33 extra trading hours approved to make Christmas shopping more convenient Online shoppers are urged to be on high alert for scams and to remember their consumer rights in the lead up to major retail events like the Black Friday, Cyber Monday and...
Consumer Protection
Media release
23 Nov 2023
The Area and Scope and Definitions clauses of the state Metal Trades (General) Award have been updated to expand the coverage of this WA award to a broader range of employees and their employers. This change, which is effective from 21 November 2023, was made as part of a process being undertaken by the Western Australian Industrial Relations Commission to update the scope of a number of private...
Labour Relations
Department News
22 Nov 2023
During November, Private Sector Labour Relations industrial inspectors are conducting a proactive compliance campaign in the Mandurah/Rockingham area of WA. The campaign focusses on inspecting businesses in industries with known high levels of non-compliance such as cafes and restaurants, hairdressers, beauty salons and retailers. Private Sector Labour Relations is responsible for ensuring...
Labour Relations
Department News
22 Nov 2023
PLUMBERS LICENSING BOARD – MEDIA STATEMENT A Butler plumber has been fined $5,500 for working beyond the scope of his licence and not rectifying a defective water heater that could have scalded users. At Armadale Magistrates Court on 29 September 2023, Julian Francis North (TL12335) pleaded guilty to two charges brought by the Plumbers Licensing Board. Mr North holds a plumbing tradesperson’s...
Building and Energy
Media release
22 Nov 2023
Buying or renting a residential property involves significant financial transactions which, increasingly, are targets for scammers. Over the last 12 month, WA ScamNet received 129 complaints of real estate and rental scams that left 74 West Australians almost one million dollars, in total, out of pocket. Rental and real estate scammers try to trick you out of your money when you need to transfer...
Consumer Protection
Media release
22 Nov 2023
The Area and Scope and Definitions clauses of the state Farm Employees Award have been updated to expand the coverage of this WA award to a broader range of farm employees and their employers. This change, which is effective from 21 November2023, was made as part of a process being undertaken by the Western Australian Industrial Relations Commission to update the scope of a number of private...
Labour Relations
Department News
22 Nov 2023
Distressed consumers are being misled following accidents 55 complaints against Specialized Tilt Tray and Towing Services in 17 months Non-disclosure agreements may contain unfair contract terms Consumer Protection is warning consumers about a tow truck company believed to be misleading consumers and then asking them to sign non-disclosure agreements to have their vehicle released from their...
Consumer Protection
Media release
21 Nov 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 22 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 34 cents per...
Consumer Protection
Media release
21 Nov 2023
Mandatory professional development to continue for WA real estate and settlement industries Ongoing education and training to maintain faith and confidence in industry participants Agents to administer and self-fund program The Cook Government has again thrown its support behind mandatory Continuing Professional Development (CPD) for everyone employed in the real estate and settlement sectors to...
Consumer Protection
Media release
15 Nov 2023
Unsolicited sellers come in all shapes and sizes, trying to grab your attention to buy or sign up for their products or services. Traditionally, salespeople knock on your door to deliver a sales pitch in-person and Consumer Protection has regulations that control when they can visit you. Should you make an agreement with a door-to-door seller, they must provide a copy of the signed contract and...
Consumer Protection
Media release
15 Nov 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
14 Nov 2023
Two systems of employment law operate for the private sector in Western Australia, the state industrial relations system and the national fair work system. Working out which system covers an employer and its employees is the first step in understanding and complying with employment rights and obligations and this depends on the employer’s business structure. The Guide to who is in the WA state...
Labour Relations
Department News
13 Nov 2023
Thornlie man convicted of selling 103 vehicles after deciding not to renew licence Consumer Protection warning to illegal dealers – “we will prosecute” Public urged to dob-in unlicensed motor vehicle dealers Buying and selling more than 100 vehicles in six months has seen a car seller who deliberately decided not to renew his dealer’s licence fined $47,600 by the Armadale Magistrates Court. Alix...
Consumer Protection
Media release
09 Nov 2023
All short-term rental accommodation providers to be required to register properties New $10,000 incentive for property owners to transition existing short-term rental accommodation into long-term rental homes for Western Australians Reforms to provide consistency across the sector and clarity on what is required to operate a short-term rental accommodation property The Cook Government has today...
Consumer Protection
Media release
09 Nov 2023
Supervising electrician did not check apprentice’s wiring work Transposed conductors caused earthed metal objects to become live Potential for serious or even fatal injuries A Bridgetown home owner was lucky to avoid serious injury after receiving multiple electric shocks from a dangerous wiring error that a Manjimup electrician failed to detect. Licensed electrical worker Nicola Terrigno (...
Building and Energy
Media release
08 Nov 2023
A cardboard box company in O’Connor has been fined $275,000 (and ordered to pay $8500 in costs) over an incident in which a worker had parts of two fingers severed. Visy Board Pty Ltd pleaded guilty to failing to provide and maintain a safe work environment and was fined in the Fremantle Magistrates Court yesterday. Visy Board operates a cardboard box factory in O’Connor that produces cardboard...
WorkSafe
Media release
08 Nov 2023
If you have a mobile phone, laptop, electric toothbrush, eScooter, eBike, any power tools, or solar power backup storage, you need to know how to reduce potentially deadly fire risks lurking in their batteries. These common household items use rechargeable lithium-ion batteries which can be highly flammable. If these batteries are used incorrectly, or are damaged, they can overheat, explode and...
Consumer Protection
Media release
08 Nov 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
07 Nov 2023
A company that owns a vegetable farm and packing facility in Mandogalup has been fined $15,000 over an incident in which a worker’s arm was injured when it was trapped in a conveyor belt. Ellement Bros Pty Ltd (trading as Ellement Produce) pleaded guilty to failing to ensure that dangerous parts of a machine were securely guarded and was fined in the Perth Magistrates Court on Monday. In May 2019...
WorkSafe
Media release
02 Nov 2023
If you’re looking forward to a dream holiday, then watch out for a sophisticated new scam that could risk it turning into a nightmare. Consumer Protection’s WA ScamNet team is warning travellers about unexpected messages from their accommodation providers seeking additional credit card verification, as it could be the work of scammers who have hacked into the hotel’s computer system. This two-...
Consumer Protection
Media release
01 Nov 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 33 cents per...
Consumer Protection
Media release
31 Oct 2023
Wageline has published our annual comprehensive information for state system employers and employees on the employment arrangements for the public holidays over the Christmas New Year period. This season’s public holidays are: Christmas Day, Monday 25 December 2023 Boxing Day, Tuesday 26 December 2023 New Year’s Day, Monday 1 January 2024. The Christmas - New Year 2023-2024 public holiday...
Labour Relations
Department News
31 Oct 2023
The Western Australian Industrial Relations Commission has amended the state Electrical Contracting Industry Award to increase allowances. These changes are effective from the first full pay period on or after 29 September 2023. Wageline’s WA award summary - Electrical Contracting Industry Award has been updated with the new allowance rates. The WA award can be found on the Western Australian...
Labour Relations
Department News
30 Oct 2023
The seven winners of the Work Health and Safety Excellence Awards 2023 were announced at Optus Stadium this morning. The prestigious Awards recognise outstanding innovations and solutions to specific workplace health and safety issues by individuals, groups or organisations. This year’s winners are: Work health and safety invention of the year – Wallis Drilling Pty Ltd for the Aircore automated...
WorkSafe
Media release
27 Oct 2023

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