Responding to a payment claim

If you have received a valid payment claim from your contractor or supplier, you are required to make payment in full by the due date, or if you do not agree with the claimed amount in whole or in part, you are strongly recommended to provide a payment schedule within 15 business days of receiving the payment claim or any earlier time provided for in the contract. 

You should ensure all reasons for withholding or part payment are provided in the payment schedule. If a payment schedule is not provided or payment is not made in full, serious consequences may follow.

You can find further information about how to make a payment schedule and consequences of not doing so in the following video and fact sheet. A template form has also been provided to assist you in providing a payment schedule.



Topic 3: Responding to a payment claim fact sheet Template payment schedule User guide: Giving a payment schedule

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