Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. This video provides detailed information on the dispute resolution process including what outcomes to expect and how best to deal with complaints with your builder. Further written guidance and a link to the complaint form is available on the Building service and home building work contract complaints webpage.

The topics included in the video are listed below and chapters can be viewed individually:
1 – Types of complaints (duration 02:19) 
2 – Timeframes for lodging your complaint (duration 01:08) 
3 – Who can lodge a complaint (duration 01:25) 
4 – Before you lodge your complaint (duration 01:40) 
5 – Lodging your complaint (duration 00:58) 
6 – Investigation of your complaint (duration 01:15) 
7 – The decision (duration 04:37) 
8 – Appealing a decision and non-compliance with an order (duration 01:58)