Contact Consumer Protection
Tel: 1300 30 40 54
See all Consumer Protection office locations
Australian businesses and companies which trade online can include:
To check if the seller’s website is registered in Australia, enter the address in the Whois Lookup – ausregistry website.
You have the same refund rights as you do when buying from a physical shop. This means any item you buy is covered by the Australian Consumer Law’s consumer guarantees.
The business may also have its own refunds and returns policy with additional rights, such as offering a refund if you change your mind.
If there is a problem with your product, view our refunds, repairs and replacements page.