Consumer rights for people with disability


Know your rights.

We provide information for consumers buying disability-related products and services, including participants under the National Disability Insurance Scheme (NDIS).

Under the Australian Consumer Law, you have the right to expect a product or service will do or perform as it should. If not, you may be entitled to a repair, replacement or refund. You have the right to truthful and accurate representations. Sales agents cannot mislead or deceive you. You have the right to fair treatment.

The below links will provide you with further detail about your rights when you buy something or enter into a contract.  

Your consumer rights

The following specialty guides, developed by the Australian Competition and Consumer Commission (ACCC), are available in a variety of formats:

If you buy something that isn't right - use your consumer rights

What to do if you think you've been misled

Entering into a contract with a service provider

Dealing with door-to-door and other high pressure sales


Businesses must not take advantage of you

What to do if a product is unsafe

What to do if you have difficulty paying for a product or service

What to do if you are offered a credit contract


Who to contact if you have a problem

Videos in Auslan

Hiring a service – Auslan, by Consumer Protection WA
Entering a contract – Auslan, by Consumer Protection WA
Making a complaint – Auslan, by Consumer Protection WA


Last modified: