Know your rights.

We provide information for consumers buying disability-related products and services, including participants under the National Disability Insurance Scheme (NDIS).

Under the Australian Consumer Law, you have the right to expect a product or service will do or perform as it should. If not, you may be entitled to a repair, replacement or refund. You have the right to truthful and accurate representations. Sales agents cannot mislead or deceive you. You have the right to fair treatment.

The below links will provide you with further detail about your rights when you buy something or enter into a contract.  

Your consumer rights

The following specialty guides, developed by the Australian Competition and Consumer Commission (ACCC), are available in a variety of formats:

• Information for consumers with disability (2 page fact sheet)
• Your consumer rights – A guide for consumers with disability (20 page consumer guide)
• A guide to competition and consumer law – For businesses selling to and supplying consumers with disability (30 page guide for businesses)

If you buy something that isn't right - use your consumer rights

• Consumer guarantees
• Repair Replace Refund

What to do if you think you've been misled

• Consumer complaint checklist

Entering into a contract with a service provider

• A guide to unfair contract terms
• Service agreements with providers (using NDIS)
• Choosing a support provider

Dealing with door-to-door and other high pressure sales

• Telemarketing and door-to-door sales

Scams

• Keeping your money and assets safe from scammers
• Identifying a genuine business

Businesses must not take advantage of you

• Unconscionable conduct

What to do if a product is unsafe

• Product Safety website
• Product safety and mobility scooters

What to do if you have difficulty paying for a product or service

• Debt and debt collection

What to do if you are offered a credit contract

• Avoiding sales pressure
• Credit contracts 

Shopping

• Six ways to be a smart shopper for consumers with disability
• Online shopping

Who to contact if you have a problem

• Lodge a formal complaint through Consumer Protection
• Contact the National Disability Insurance Agency about the NDIS
• Contact your disability service agency
• Contact your disability protection agency

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