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consumer@demirs.wa.gov.au
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Door-to-door sales are a type of unsolicited consumer agreement.
If a salesperson approaches you (such as a door-to-door salesperson), other than by telephone, then they must:
The contract must clearly state:
Watch The Checkout's video on unsolicited selling to help understand your rights.
The Do Not Knock campaign has materials you can use to discourage door to door salespeople contacting you.
An unsolicited consumer agreement occurs when:
More information is available on our examples of unsolicited agreements page.
Requests for donations to a charity are not unsolicited agreements if they do not involve a sale of a good or service.
Party plan event sales with more than three people attending and the host had made it clear you are invited to the party to be sold something, are also not considered unsolicited agreements.
A salesperson must not encourage you to give up your rights by agreeing to terms that are not consistent with the law. Waivers are not permitted under the law and would have no effect in any case.
There are set times which salespeople are allowed to contact you, unless they have made an appointment.
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