Helpful contacts for people with disability

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Consumer Protection contact centre

Consumer Protection's contact centre provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. 

National Relay Service

The National Relay Service is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment.

  • TTY/voice calls – 133 677
  • Speak and listen – 1300 555 727
  • SMS relay – 0423 677 767

ACCC – Consumers with disability

When you pay for a product or service yourself, as an NDIS participant, or through your state or territory's disability support system - you have consumer rights.

The Australian Competition & Consumer Commission (ACCC) has produced resources in a variety of formats to inform consumers with disability about their rights under Australian Consumer Law. The resources were developed in consultation with disability support organisations, the National Disability Insurance Agency, disability advocates, and disability complaint bodies.

The National Disability Insurance Agency (NDIA)

The National Disability Insurance Agency (NDIA) is an independent statutory agency. Our role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.

Department of Communities

The Department of Communities provides information, support and services to people with disability, their families and carers.

  • Phone: 6217 6888
  • Freecall: 1800 176 888
  • email

Ministerial Advisory Council on Disability

The Ministerial Advisory Council on Disability provides independent advice to the Western Australian Minister for Disability Services on issues affecting the lives of people with disability, their families and carers.

  • Phone or text: 0435 046 248

People With Disabilities Western Australia (PWdWA)

People With Disabilities Western Australia (PWdWA) is the peak disability consumer organisation representing the rights, needs and equity of all Western Australians with physical, intellectual, psychiatric or sensory disability via individual and systemic advocacy. 

  • Phone: 08 9485 8900
  • Freecall: 1800 193 331
  • email 

Health and Disability Services Complaints Office

The Health and Disability Services Complaints Office (HaDSCO) is an independent statutory authority providing an impartial resolution service for complaints relating to health or disability services provided in the State of Western Australia. 

  • Complaints and enquiries line: (08) 6551 7600
  • Administration: (08) 6551 7620
  • Fax: (08) 6551 7630
  • Country Free Call: 1800 813 583
  • TTY: (08) 6551 7640
  • email

Do Not Call Register

The Do Not Call Register is a secure database where individuals and organisations can register, check or remove their Australian telephone, mobile and fax numbers to opt out of receiving most unsolicited telemarketing calls and faxes. Registration is free and you only need to do it once. Once registered, a number will stay on the register indefinitely unless the number owner or their representative removes the number.

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