The main complaints Consumer Protection receives about holiday accommodation is generally about poor facilities and pricing disputes. Here are some tips to avoid disappointment when booking your next holiday.
- Choose your destination carefully: As with any purchase do your research by speaking to friends and family and reading online reviews.
- Make sure the accommodation you book has all the facilities you want and is in a convenient location. Watch out for extra fees for activities, meals or even air-conditioning.
- Find out whether there are additional costs for postponing your trip and under what cancellation circumstances you would be entitled to a refund.
- No-frills flights can save you hundreds of dollars but remember to consider whether the services you need are offered. Budget airlines tend to have a lower luggage limit, might not land at primary airports or guarantee connections to other flights and may also have restrictions surrounding wheelchairs. Read terms and conditions carefully.
- Shop around for travel insurance. Look for what isn’t covered as well as what is. There may be clauses which you need to be aware of, such as; “in the event of theft you must report it to the police within 48 hours in order to make a claim”.
- If you’re booking via the internet follow the usual advice in regard to dealing with a reputable business which has a physical address and offers a secure payment system. There are advantages to using a credit card because of fraud and other insurance cover offered by the card provider but don’t get yourself into debt you cannot afford to repay.
- See our travel pages for more consumer advice about :
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