House, pet or baby sitting service providers
Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees.
Customers are likely to ask for independent references for these services – former customers whose contact details are provided to prospective customers must have given their permission and not stand to gain from sharing their opinion so that it does not become unrealistically favourable.
Businesses must not engage in misleading or deceptive conduct such as writing a fake review, asking or paying someone to write a review, writing a false review about a competitor or hiding negative customer reviews.
Ideally, contracts between businesses and consumers will be in writing so both parties have a clear understanding of their obligations. It is important to ensure written contracts do not contain any unfair contract terms.
Be clear to your customers about what your business’ insurance will cover if something goes wrong while your employees are in their homes.
It is good practice to obtain a National Police Certificate for your employees.
This type of business may also class you as an employment agent, for which you must have a licence.
Other resources are available for new and small businesses.