Consumer Protection provides a range of services to the Indian Ocean Territories through a Service Delivery Arrangement with the Australian Government.
Western Australian laws—including most of those relating to Consumer Protection—are applied as Commonwealth laws in the Territories, unless the Australian Government takes action to repeal, suspend or modify the applied laws. The Commonwealth Minister for Infrastructure, Transport, Regional Development, Communications and the Arts holds the delegated powers for these laws.
To find more information about your rights and obligations as a consumer, although it may not apply in all cases, visit the Department of Infrastructure, Transport, Regional Development, Communications and the Arts.
Making a complaint
Most problems can be easily solved by writing or talking things over. To get started, you may find our checklist and sample letters helpful.
If you are unable to get an acceptable solution, fill out our online complaint form.
Contact us
If you need further help, call Consumer Protection on 1300 30 40 54. Tell us you’re calling from Christmas Island or the Cocos (Keeling) Islands in case the advice needs to be revised for you.
Report a scam
If you have been scammed or are concerned about a possible scam report it to WA ScamNet.
You can learn more about scams on WA ScamNet and keep up-to-date by subscribing to ScamNet Alerts.
Resources and downloads
We have a number of publications and videos translated for Indian Ocean Territories consumers:
Renting a home
Tenancy laws videos - Malay translation
Publications
- Keeping safe in your rental property - family and domestic violence tenancy law information
- Cannabis house factsheet - Chinese
Associations
- Associations self-check - a checklist to help comply with Associations law such as annual general meetings, committee responsibilities and financial record keeping.
Shopping
- Your rights when buying something (publication by ACCC)
- Shopping tips for travellers - multilingual
Scams
Videos
Posters
Look out for scams posters - multiligual
Scam posters in different languages, by Consumer Protection
| Look out for scams poster - Chinese | 967KB | |
| Look out for scams poster - Malay | 940KB | |
| Look out for scams poster - Cocos Malay | 980KB |
Product safety
Flyers
Button battery flyers for the IOT
Button battery flyers for Indian Ocean Territories , by Consumer Protection
| Button batteries flyer IOT Christmas island | 430KB | |
| Button batteries flyer IOT Cocos Keeling Islands | 430KB | |
| Button batteries flyer IOT Malay | 416KB | |
| Button batteries flyer IOT Chinese | 3.23MB | |
| Button batteries flyer IOT Cocos Keeling Islands - Cocos Malay | 440KB |