The following subjects have been prescribed for 2023

Real estate and business agents: 3 hrs

Who is this designed for: All licensed agents; real estate and business agents.

Session Details

• Automatic mutual recognition of occupational registration
• Family and domestic violence provisions and protections
• Cyber-crime, cyber-security and best practice prevention

Residential sales representatives: 3 hrs

Who is this designed for: Residential sales representatives

• Strata and community titles
• Automatic mutual recognition of occupational registration
• Cyber-crime, cyber-security and best practice prevention

Residential Property Managers: 3 hrs

Who is this designed for: Residential property managers

• Strata and community titles
• Family and domestic violence provisions and protections
• Cyber-crime, cyber-security and best practice prevention

Commercial Sales and Property Management: 3 hrs

Who is this designed for: Commercial - sales and property management

• Cyber-crime, cyber-security and best practice prevention
• Overview of the Small Business Friendly Approvals Program
• Automatic mutual recognition of occupational registration

The following subjects have been prescribed for 2022.

Licensed Agents (3hrs)

Who is this session designed for:  All Licensed agents (Residential/Commercial/Business Broking)

Session details: Responsibilities of the agent/BFC

• Staff management; including remote working
• Workplace safety and health
• Business records

Disclosures and Authorities: Verifying trust account transactions

Sales Representatives (3hrs)

Who is this session designed for:  All Sales representatives (Residential/Commercial)

Session details: 

• Ethical and professional behaviour
• Understanding valuations
• Risk awareness; identifying high risk practices & behaviours

Property Managers (3hrs)

Who is this session designed for:  All Property managers (Residential/Commercial)

Session details: 

• Rent increases, breaches and terminations
• Conflict management
• Strata-titled Rental Properties: Responsibilities and obligations of the Property Manager & Strata Manager

The following subjects have been prescribed for 2021.

Licensed Agents

• Licensed Agents are to attend one of the sessions outlined below.

Sales Representatives – Residential – (3hrs)

Who is this session designed for:  Sales representatives involved in selling of residential property

Session details: 

• Acting in the best interest of the client
• What is a material fact and when should it be communicated
• How to resolve conflict and maintaining effective communication
• Strata Title Changes (inc Community Titles)

Sales Representatives – Commercial and Business Brokers – (3hrs)

Who is this session designed for:  Sales representatives involved in selling of commercial/retail property or businesses. 

Session details:

• Acting in the best interest of the client
• What is a material fact and when should it be communicated
• How to resolve conflict and maintaining effective communication
• Strata Title Changes (inc Community Titles)

Property Managers – Residential – (3hrs)

Who is this session designed for:  Property managers involved in leasing of residential property

Session details:

• Rights and Responsibilities of tenants and owners and property managers role in this relationship
• What is a material fact and when should it be communicated
• Retention and security of documentation virtually e.g. Cloud based systems – how to ensure necessary records are retained in terms of statutory requirements

Property Managers – Commercial – (3hrs)

Who is this session designed for:  Property managers involved in leasing of commercial/retail property. 

Session details:

• Rights and Responsibilities of tenants and owners and property managers role in this relationship
• What is a material fact and when should it be communicated
• Retention and security of documentation virtually e.g. Cloud based systems – how to ensure necessary records are retained in terms of statutory requirements

The following subjects have been prescribed for 2020.

Agents, Sales Representatives and Property Managers - Residential and Commercial

Who is this session designed for: 

Real estate agents, sales representatives and property managers involved in selling and/or leasing of residential property, commercial/retail property or businesses.

Session details:

• Part 1: Duties and Obligations (1hr)
  • Appointment to Act
  • Duty of Disclosure
  • Privacy: Collection, Retention and Sharing of Data
  • Trust Account Requirements
• Part 2: Responsibilities and Restrictions (1hr)
  • Identification Requirements
  • Anti-Money Laundering Basics
  • Special Conditions: Is this Legal Work/Advice?
  • Bond Lodgement Basics
• Part 3: Strata Reform: Amendments to the Strata Titles Act 1985 (1hr)
  • Strata Title Basics
  • What's Different?
  • What's New?

The following subjects were prescribed for 2019.

Agents

Who is this session designed for:  Real estate agents predominately involved in the selling and leasing of residential property. 

Session details:

• Managing Risk in your Agency (3 hrs)
  • Part A: New family and domestic violence provisions in the Residential Tenancies Act 1987 – (1.5 hrs)
  • Part B: Business management practices for licensees – (1.5 hrs)

Sales Representatives - Residential Focus

Who is this session designed for:  Real estate sales representatives predominately involved in the selling of residential property. 

Session details:

• Review of the sign up to settlement process aimed at minimising potential disputes – (3 hrs)

Residential Property Management

Who is this session designed for: Property managers predominantly involved in the leasing of residential tenancies.

Session details:

• Managing risk for residential property managers – (3 hrs):
  • Part A: Practical application of new family and domestic violence amendments in the Residential Tenancies Act 1987 – (1.5 hrs)
  • Part B: Review of legislative requirements for disposal and storage of abandoned goods in residential tenancies – (1.5 hrs)

Agents, Sales Representatives and Property Managers - Commercial Focus

Who is this session designed for:  Real estate agents, sales representatives and property managers predominately involved in selling and leasing of commercial/retail property or businesses. 

Session details:

• Managing risk in commercial leasing, sales and business broking – focus on disclosure – (3 hrs)
  • Refresher of disclosure requirements in commercial sales and leasing
  • Changes to the Commercial Building Disclosure Program
  • Identifying dangers in commercial buildings/properties for sale or lease

The mandatory activities listed above for each licence/registration will be delivered by the following four registered training organisations. Courses will be available from February each year:

Participants operating outside of the Western Australia will be given adequate opportunities to obtain their CPD points.

Remote participants can now complete all of their CPD requirements online by contacting a training provider.

Any participant who is late to a mandatory training session by 30 minutes or more will not be eligible to claim CPD points for that session.

If a participant arrives more than 30 minutes late and stays for the remainder of the activity, the participant will only be eligible for the CPD points when they re-schedule the same activity with the same training provider to complete the part of the activity which they missed.

Consumer Protection will only subsidise the participant's attendance when they have completed the period of the session they initially did not attend. Participants are responsible for withdrawing or re-scheduling the activity prior to the arranged attendance if they cannot make it on time.

A mandatory CPD activity is an activity that Consumer Protection requires licensed agents, sales representatives and property managers to complete for the purpose of their CPD requirements per calendar year.  Each activity is comprised of three subjects. Prior to January each year, Consumer Protection will advise the industry of the activities that licensed agents, sales representatives and property managers will need to complete in the next calendar year. The subject areas for these activities will address the latest industry compliance issues, legislative changes and work practices.

Licensed agents, sales representatives and property managers will only be funded to attend one mandatory session once per calendar year.

• Individual licensed agents with a current triennial certificate must complete the mandatory CPD activity for licensed agents
• Sales representatives with a full registration may elect to complete the mandatory CPD activity for sales representatives or property managers. The residential or commercial option must be relevant to their role.
• Restricted sales representatives must complete the mandatory CPD activity for residential or commercial sales representatives. The residential or commercial option must be relevant to their role.
• Restricted property managers must complete the mandatory CPD activity for residential or commercial property managers. The residential or commercial option must be relevant to their role.

You must attend the mandatory activity for licensed agents if you are both an individual licensed agent with a triennial certificate and a registered sales representative. Consumer Protection will not fund your attendance at the sales representative’s mandatory CPD activity nor the property manager’s mandatory CPD activity.