My consumer rights posters and flash cards

Website outage

Please be aware that due to essential network maintenance being performed by Western Power, some of our web services may become intermittently unavailable from 7.00am on Sunday, 21 January 2018 and throughout the day. We apologise for any inconvenience this may cause.

My consumer rights posters and flash cards can be used for educational purposes, and cover the following topics:

  • My shopping rights
  • Shopping refunds
  • Guarantees and Warranties
  • Contracts
  • Lay-by agreements
  • Resolving issues and lodging complaints

The posters and flash cards are available in the following languages:

Other consumer agencies

As well as Consumer Protection in Western Australia, the following consumer protection agencies in Australia were involved with this project:

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