No refund signs

'No refunds’ signs are unlawful.  A supplier or manufacturer must not tell you that a consumer guarantee:

  • does not exist; 
  • may be excluded; or
  • may not have a particular effect.

Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away this right by claiming they have a ‘no refund’ policy or displaying a ‘no refund’ sign. This also applies to an online store's refunds and returns policy.

Generally, the following signs are against the law:

  • 'No refunds'
  • 'No refunds on sale items'
  • 'No refunds after seven days'
  • 'Refunds on unworn items only'
  • 'We will only exchange, repair or give credit notes'

Signs which state ‘No refunds will be given if you have simply changed your mind’ are acceptable.

Refunds and returns sign
Refunds and returns sign, by Consumer Protection
We produced this downloadable "Refunds and returns" sign for businesses to print and display. 


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