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When a business promotes a price for goods or services, they must state the total price. If the business promotes a price that is only one component of the cost, they must also advertise the total price (as a single figure) at least as prominently as the partial price.
The single price must be:
If services are supplied under a contract that allows periodic payments then there is no requirement to display a single price as prominently as the component prices.
The single price is the total of all measurable costs and includes:
A single price does not usually have to include postage, unless the business is aware of a minimum charge that must be paid.
The Australian Consumer Law provides an exemption from these requirements to cafes and restaurants. Café and restaurant menu surcharges are not required to adhere to the component pricing requirements as long as:
Changes to the Australian Consumer Law will clarify prices for people shopping online. From 26 October 2019, businesses must include pre-selected optional extras in the advertised price of goods and services. Consumers may then choose to deselect them as they go through the buying process.
An airline website advertises a flight for $500. As the consumer makes the purchase, the optional carbon offset fee of $10 is pre-selected.
Under the new laws, the flight must be advertised at $510 up front. During the purchase process, the consumer can de-select the fee to reduce the flight cost to $500.
More information about component pricing is available from the ACCC website.
Multiple pricing occurs when a business displays more than one price for the same item or service.
If a business displays the same item with more than one price then they must sell it for the lowest displayed price or withdraw the item until the price is corrected.
A price published in a catalogue or advertisement is a ‘displayed price’. If mistakes in catalogues or advertisements have occurred, they can be fixed by publishing a retraction in a publication with a similar circulation to the original advertisement.
More information about multiple pricing is available from the ACCC website.