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Tel: 1300 30 40 54
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The proactive compliance program is education based and helps motor vehicle industry to meet the requirements set out by the legislation plus identify and rectify areas of risk.
Consumer Protection staff randomly visit licensed motor vehicle repair businesses to check compliance with their relevant law.
The visits aim to provide education and advice on what the law means on a practical level, and any information about changes. If the visits pick up obvious disregard for the law, this may result in cancellation of a licence/registration.
The proactive compliance checklist below will assist you to prepare for a visit.
If you would like more information please contact the Consumer Protection Advice Line team on 1300 304 054 or by email.
A proactive compliance visit includes a:
The site visits are impromptu, however you can ensure the visit is conducted with the minimum of disruption to your business by regularly reviewing the checklist and knowing where key documents are stored e.g.
The visits aims to assist repairer businesses comply with the following legislation:
Download this checklist to help you prepare for a proactive compliance visit.
|Is your licensed business name, MRB licence number and Certificate of Authorised Premises clearly displayed on the outside of your business?|
|Is your business operating out of an authorised premises?|
|Is the repair work being carried out, or appropriately supervised, by someone who holds a certificate for that class of repair work?|
Are you aware that you are required to notify the Commissioner for Consumer Protection (the Commissioner) within 14 days if a person:
Changes for notification:
|For a firm or body corporate: Have any/all changes to the composition of the firm or body corporate been approved by the Commissioner for Consumer Protection?|
|DISCIPLINARY OR COURT MATTER|
Are you aware, without prior consent from the Commissioner a person who has been disqualified under disciplinary orders cannot:
Are you aware that you must notify the Commissioner within seven days, of any conviction of a relevant offence by:
|Is your licensed business name and licence number shown on all published advertisements?|
|Is your licensed business name and licence number on all your business materials, e.g. quotes, invoices?|
More information about possible fines is available on the Motor vehicle repairers - Infringements page.