Releasing or claiming a bond (Bond disposal)
Our offices will close from Monday 24 December 2018 and will reopen on Thursday 3 January 2019. For urgent assistance during that period you can contact us.
At the end of a tenancy, bond money will only be paid out if:
- all tenants and the lessor agree;
- a court order is obtained from a magistrate for a residential tenancy agreement; or
- an order is obtained from the State Administrative Tribunal for a residential parks long-stay tenancy agreement.
Lodging a release or claim of a bond
A Joint Application for Disposal of Security Bond form must be signed by the lessor and tenant and submitted to the Bond Administrator by post, email or in person. Please note, this form is not to be used by agents.
Real estate agents and property managers
From 1 September 2016, a licensed real estate agent will be required request disposal of a security bond via the BondsOnline system as an eTransaction.
Completing the form
The form should be completed and signed by both parties when there is no dispute over the condition of the property on handing it back to the lessor or all parties have agreed how the bond money should be divided to pay for any costs for which the tenant may be liable at the end of the tenancy for example damage to the property or outstanding water usage charges. While the bond may be used for unpaid rent, it is against the law to leave some rent unpaid at the end of the tenancy in the belief the lessor will just take the amount owing from the bond.
Important: Make sure the disposal form is filled in correctly before signing it. NEVER sign a blank or partially completed form
If a signature is missing for whatever reason the Bond Administrator cannot legally pay out a bond.
If people cannot agree how the bond should be paid out or if there is a missing signature it will mean that a court order (residential tenancy) or tribunal order (residential parks long-stay tenancy) will be required. The Bond Administrator cannot hear arguments about who is right or who is wrong, or give consideration to special circumstances such as missing signatories.
Only a magistrate has the power to settle such matters in a residential tenancy matter or the State Administrative Tribunal in a residential parks long-stay tenancy matter. Further information is on the disputes about bonds page.
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