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If you agree to buy something from a telemarketer you must be given a contract.

The contract must be:

  • in writing;
  • expressed in plain language, legible and clear;
  • delivered within five business days (or longer if you agree), in person, by post or (if you agree) by email . 

The contract must clearly state:

  • your cooling-off rights (right of termination);
  • the full terms of the agreement;
  • the total price payable, or how this will be calculated;
  • any postal or delivery charges; and
  • contact details for the business.

Contact times

Telemarketers must only contact you within the allowed times

Do not call register

You can add your Australian phone, mobile and fax numbers to a Do Not Call Register to stop unsolicted marketing calls.

Do Not Call Register 

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