Warranties and consumer guarantees

Consumers have rights under consumer guarantees, regardless of any other warranty provided by the supplier or manufacturer.

Key points about warranties and consumer guarantees

You must:

  • fix a problem when goods fail to meet a consumer guarantee, even if the consumer does not have a warranty or extended warranty, or the goods are out of warranty; and 
  • honour any extra promise made to the consumer.

A consumer can insist a supplier meets a consumer guarantee, even if the goods are covered by any additional warranties.

When selling an extended warranty, you should make it very clear exactly what it offers the consumer, over and above the rights they already have under consumer guarantees.

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