Contact Wageline

This page is for: 
Employee / workerEmployer

Wageline is open to answer your questions:

  • 8.30am to 4.30pm Monday, Wednesday, Thursday and Friday
  • 9am to 4.30pm Tuesday

Wageline is not open on WA public holidays. For public holiday dates, visit the Public holidays in Western Australia page.

Issues or questions Wageline can help with 

You can call Wageline for answers to questions about:

  • pay rates, leave entitlements, hour of work and other employment conditions for employees working in private sector businesses covered by the WA state industrial relations system
  • employer obligations when an employee resigns, is dismissed or made redundant for employees working in private sector businesses covered by the WA state industrial relations system
  • long service leave for employees working in Western Australia – except those working in the construction industry (contact MyLeave
  • action private sector employees in the WA state industrial relations system can take if they believe they have been underpaid or not provided with an annual or long service leave entitlement
  • action employees in the national industrial relations system can take if they believe they have not be provided with a long service leave entitlement
  • how old children must be to work in specific jobs or industries in Western Australia

The state industrial relations system covers businesses which operate as:

  • sole traders (e.g. Jane Smith trading as Jane’s Café)
  • unincorporated partnerships (e.g. Jane and Bob Smith trading as Jane’s Café)
  • unincorporated trust arrangements (Jane and Bob Smith as trustees for the Smith Family Trust trading as Jane’s Café)
  • ​any incorporated associations or not for profit bodies that are not trading or financial corporations

For more information on the coverage of the state and national systems, visit the Guide to who is in the WA state system page.

Questions Wageline cannot help with

You should not call Wageline about:

  • pay rates, dismissal or any type of leave (other than long service leave) for employees of a business which is in the national ‘fair work’ industrial relations system (contact the Fair Work Ombudsman via 13 13 94 or www.fairwork.gov.au).  The national industrial relations system covers organisations which operate as:
    • Pty Ltd businesses that are trading or financial corporations (e.g. Smith Pty Ltd trading as Jane’s Beauty)
    • incorporated associations and other not-for-profit bodies (that are trading or financial corporations)
  • information on:

For more information on coverage of the state and national system, visit the Guide to who is in the WA state system page. 

Information to gather before you call Wageline

When you call Wageline, you may be asked the following questions so that the correct information can be provided to you:

  • the Trading Name of the business you are enquiring about or work for and the Australian Business Number (ABN), so that Wageline can undertake a check of whether the business is likely to be in the state or national industrial relations system
  • details of the work done by the employee
  • whether the employee is part time, full time or casual, and whether they are an apprentice or trainee
  • the age of the employee if under 21 (as junior rates apply in many industries)
  • how long the employee has been working for the business 

Information to gather before you email Wageline 

So that Wageline can provide the correct information to you please include in your email:

  • the Trading Name of the business you are enquiring about or work for and the Australian Business Number (ABN), so that Wageline can undertake a check of whether the business is likely to be in the state or national industrial relations system
  • details of the work done by the employee
  • whether the employee is part time, full time or casual, and whether they are an apprentice or trainee
  • the age of the employee if under 21 (as junior rates apply in many industries)
  • how long the employee has been working for the business

Ready to email Wageline?

If you have gathered the information above you can email Wageline at wageline@dmirs.wa.gov.au 

Complex queries and WA Award coverage

Wageline may not be able to answer your query via email if your query is complex or related to WA award coverage due to the number of questions we need to ask, so we may ask you contact us by phone.

Translating and Interpreting Service

If you require a translation service when phoning Wageline, please use the Translating and Interpreting Service on 13 14 50.

National Relay Service

The National Relay Service helps people who are deaf, hearing and/or speech-impaired contact Wageline. Call the National Relay Service on 13 36 77 and ask to call Wageline on 1300 655 266, or visit the National Relay Service website.

COVID-19 coronavirus

For information about COVID-19 restrictions, testing, vaccination and other issues please visit the WA Government website.

For information about COVID-19 and employment entitlements in the WA state industrial relations system, visit the Employment impacted by the COVID-19 coronavirus page.

 

 

 

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